Premium account gone free!

[Souda]

Hello,

I've been using Spotify as a premium for about 2 months already, everything was going well. 

Yesterday i noticed that all the premium features gone away, as if my account is no longer a premium one.
Should I retry to switch to premium mode or what should i do?

Thank you

[Peter__]

Hey 🙂

What is your subscription status on your online overview? 

If it says your account is back on Spotify free, then I would suggest that you check your bill to make sure you haven't been charged and then resubscribe. This normally occurs when a payment can't be completed for whatever reason.

Peter

[Sam · Accepted solution]

Souda - Looks like your most recent payment failed, I'm afraid. You'll need to resubscribe to get your Premium going again. Don't worry, it's quick and easy, just head here: www.spotify.com/account/subscription

[Souda]

Thank you guys, it works now!!