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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103775 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103775 Views
  • 70 replies
  • 10 likes

Cannot Upgrade To Unlimited

Hi, i'm attempting to upgrade my account to Unlimited but everytime I login to facebook after clicking confirm purchase, I get a page up which says this; I've tried doing the same thing on my brothers Facebook account and it works fine, this page doe...

Spotify.png
  • Visitor
  • Hi, i'm attempting to upgrade my account to Unlimited but everytime I login to facebook after clicking confirm purchase, I get a page up which says this;      I've tried doi...
  • willow1
  • Newbie
  • 335 Views
  • 6 replies
  • 0 likes
  • 335 Views
  • 6 replies
  • 0 likes

help! switch accounts

sombody please help...i log into my spoitfy account on my wifes new galaxy s3, and now all my play list and everything is under her name not mine....and when i log into my account it says that its brand new and i have a 48 hour trail period even thou...

  • Visitor
  • sombody please help...i log into my spoitfy account on my wifes new galaxy s3, and now all my play list and everything is under her name not mine....and when i log into my account it says that its br...
  • Jude
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Facebook help

I wish to delete my fb currently linked to my spotify for login how do i unlink it and take it to my new fb?

  • Casual Listener
  • I wish to delete my fb currently linked to my spotify for login how do i unlink it and take it to my new fb?
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Kan inte registrera premium med mitt kontokort?

Får hela tiden felmeddelande då jag försöker använda mitt visa kort till att uppgradera till Premium. Har kollat med banken och kortet har öppet för utlandsköp och internet. Det är visserligen ett företagskort med kredit men det ska väl inte spela nå...

  • Newbie
  • Får hela tiden felmeddelande då jag försöker använda mitt visa kort till att uppgradera till Premium. Har kollat med banken och kortet har öppet för utlandsköp och internet. Det är visserligen ett fö...
  • Jude
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

i cannot change prepaid visa card for account. why

id use prepaid visa cards to buy music on spotify. and changed 2 times. but now i cannot change anymore. wtf. whats wrong. can someone help me. tried to go into account page, and cannot get into change visa card link even, please help. wanna buy an m...

  • Newbie
  •   id use prepaid visa cards to buy music on spotify. and changed 2 times. but now i cannot change anymore. wtf. whats wrong. can someone help me. tried to go into account page, and cannot get ...
  • Jude
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Free trial cancelled but still charged

Hi i recently underwent your free trial but after a long think i decided that i could not afford it and i would continue with my free membership and i cancelled it on the 21st of this month. I have now just received a bill for £10 and i had to re can...

  • Newbie
  • Hi i recently underwent your free trial but after a long think i decided that i could not afford it and i would continue with my free membership and i cancelled it on the 21st of this month. I have n...
  • Sam
  • Spotify
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Spotify charged after unsubscribing

What in the world, Tried unsubscribing 3 times. Still charging and no contact information HELP. this is awful.

  • Casual Listener
  • What in the world,  Tried unsubscribing 3 times.  Still charging and no contact information   HELP.  this is awful.
  • Sam
  • Spotify
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Device password?

So...I had one sent to my email, and after I tried that about 10 times I lggolged it and people on here said it could take 2-3 days for an email....I was wondering if one of the moderatoras could push that through hfor me? thanks

  • Newbie
  • So...I had one sent to my email, and after I tried that about 10 times I lggolged it and people on here said it could take 2-3 days for an email....I was wondering if one of the moderatoras could pus...
  • PeterRas
  • Casual Listener
  • 1155 Views
  • 9 replies
  • 0 likes
  • 1155 Views
  • 9 replies
  • 0 likes

getting any music to play

Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!

  • Newbie
  • Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!
  • Liam
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

SPOTIFY=FACEBOOK

Hi everyone, I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise they should not be in business. First up, I would like to say t...

  • Newbie
  • Hi everyone,   I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise t...
  • Liam
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Starred tracks

Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to do it all over again or start over. PLEASE HELP whi...

  • Newbie
  • Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to ...
  • Jude
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

It has been less than a month and my subscription has been cut off

I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and waited a few days.

  • Newbie
  • I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and ...
  • Jude
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Someone logged into spotify on my computer and I can't log out

Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top right corner and see their friends' song feed. HELP

  • Newbie
  • Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top ...
  • Jude
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Fraudulent charges

I've been charged for downloading without downloading. I want to recover my money right now!!

  • Newbie
  • I've been charged for downloading without downloading. I want to recover my money right now!!
  • David
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

limited Spotify in Germany?

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unable to connect and it doesnt play any song. Any idea?...

  • Newbie
  • Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unabl...
  • Jude
  • Spotify Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

android app won't recognise my premium account.

I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now!Any answers?

  • Newbie
  • I don't think I've created a duplicate account, and am pretty sure I've ended up paying twice for the upgrade in the last week now! Any answers?
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Unable to load album

I am getting this error every time I try play an album On IOS6 IPad. It will not load anything. Yes... My connection is fine.

  • Newbie
  • I am getting this error every time I try play an album On IOS6 IPad. It will not load anything.  Yes... My connection is fine.
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Paid twice for same download

Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come through. However my PayPal account was credited twice. ...

  • Newbie
  • Dear Madam, Sir, Yesterday afternoon I've accidentally downloaded the same album (Winston Mankunku Yakhal'Inkomo) two times. This wasn't intentionally for I thought that the download didn't come th...
  • meahtenoha
  • Spotify
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

My Spotifys just deleted all my playlists and put me on a Basic account

Hello got a problem, I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my out of my spotify. I then tried to connect back to my spotify, a...

  • Visitor
  • Hello got a problem,   I was just on spotify, as usual, and I went to preferences and it said that my account was connected to facebook, So I foolishly clicked disconnect and it logged my ou...
  • meahtenoha
  • Spotify
  • 627 Views
  • 5 replies
  • 0 likes
  • 627 Views
  • 5 replies
  • 0 likes

Subscription payment

Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...

  • Casual Listener
  • Trying to confirm spotify premium payment, getting prompted to enter Facebook password, when ido, get returned to spotify subscription page, any ideas? Seem to stuck in a loop...
  • Herdwick
  • Newbie
  • 661 Views
  • 14 replies
  • 0 likes
  • 661 Views
  • 14 replies
  • 0 likes