Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1500 Views
  • 0 replies
  • 7 likes
  • Security
  • 1500 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445391 Views
  • 970 replies
  • 108 likes
  • Account
  • 445391 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198791 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198791 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108109 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108109 Views
  • 70 replies
  • 11 likes

All my playlists have disappeared. FAQ unhelpful.

I have a free spotify account that I signed up for more than a year back. I then linked it to my facebook account. Recently (about 2 weeks ago) I suddenly lost all my playlists one day. I followed steps from this FAQ (http://community.spotify.com/t5/...

  • Newbie
  • I have a free spotify account that I signed up for more than a year back. I then linked it to my facebook account. Recently (about 2 weeks ago) I suddenly lost all my playlists one day.  ...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Solved!! Using US premium acct if

Will I be able to use my premium account (set up in US) to stream music to my iPod when traveling in France?

  • Visitor
  • Will I be able to use my  premium account (set up in US) to stream music to my iPod when traveling in France?
  • user-removed
  • Not applicable
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Facebook account disabled, can't use my spotify.

Hi guys! Yesterday my Facebook account got disabled because of fake name or information. I cannot use spotify anymore because facebook disabled my account. And the worst part is that I had Premium and I paid just a couple of days ago! I've submitted ...

  • Casual Listener
  • Hi guys! Yesterday my Facebook account got disabled because of fake name or information. I cannot use spotify anymore because facebook disabled my account. And the worst part is that I had Premium ...
  • Peter__
  • Community Legend
  • 1254 Views
  • 3 replies
  • 0 likes
  • 1254 Views
  • 3 replies
  • 0 likes

Recuperar mi lista

ROCIOOOOOOO porfavor espero me puedas ayudara recupera mi lista llamada BAJAR muchas gracias

  • Newbie
  • ROCIOOOOOOO porfavor espero me puedas ayudara recupera mi lista llamada BAJAR muchas gracias
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist tracks disappearing with no notifiation... extremely annoying

Hello Spotify staff, Here is something that should be changed/improved in spotify. I have a spotify unlimited account. It sometimes happens that some titles that have been available so far are suddenly not available anymore. I have three points about...

  • Casual Listener
  • Hello Spotify staff,   Here is something that should be changed/improved in spotify.   I have a spotify unlimited account. It sometimes happens that some titles that have been avail...
  • Redgis
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Artist / Album dissappeared

Hi, can't find the band Alexander Abreu Y Havana D' Primera and their album Pasaporte anymore on Spotify. Taken off due to licencing issues? Antti

  • Regular
  • Hi,   can't find the band Alexander Abreu Y Havana D' Primera and their album Pasaporte anymore on Spotify.   Taken off due to licencing issues?   Antti
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Solved!! Free 30 Day Premium & Student Discount

Hey, I've just signed up for the free 30 day premium subscription for my account which, when it expires, will renew at the normal rate of £9.99 per month. However I have access to the student discount with NUS and would like to apply that as soon as ...

  • Regular
  • Hey,   I've just signed up for the free 30 day premium subscription for my account which, when it expires, will renew at the normal rate of £9.99 per month. However I have access to the st...
  • Peter__
  • Community Legend
  • 8527 Views
  • 9 replies
  • 0 likes
  • 8527 Views
  • 9 replies
  • 0 likes

Can't Change My Username?

I started my FREE account using my Facebook credentials. Obviously, my account is connected to my name, but I would really like to change my Username to something else other than my name. Help?

  • Casual Listener
  • I started my FREE account using my Facebook credentials. Obviously, my account is connected to my name, but I would really like to change my Username to something else other than my name. Help?
  • Stupify
  • Community Legend
  • 3302 Views
  • 5 replies
  • 0 likes
  • 3302 Views
  • 5 replies
  • 0 likes

Album no longer in spottily at all?

just the otherday i was listening to an album by Man Overboard, "Before We Met: A Collection of Old Songs" and now today the album is no longer on spotify the artist is still on spotify an di was wondering why this one album disappeared and it it wil...

  • Newbie
  • just the otherday i was listening to an album by Man Overboard, "Before We Met: A Collection of Old Songs" and now today the album is no longer on spotify 😞  the artist is still on spotify an d...
  • David
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

NUS Extra 50% Discount Help Please

Hi I currently have a Spotify Premium account in my name, for which I pay £9.99 a month. My wife has a NUS Extra card in her name and I was wondering if this could be used on my account to receive the 50% discount for 12 months? Thanks

  • Visitor
  • Hi   I currently have a Spotify Premium account in my name, for which I pay £9.99 a month. My wife has a NUS Extra card in her name and I was wondering if this could be used on my acc...
  • user-removed
  • Not applicable
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

My Account Seems to be Gone???

Hi, So I have been using Spotify Premium for a while now with my Facebook, david@[Snip - Mod].com, until last Friday I was unable to play any music. So I logged out on my One X and have not been able to log back in. I then tried my Mac at home and th...

  • Regular
  • Hi,   So I have been using Spotify Premium for a while now with my Facebook, david@[Snip - Mod].com, until last Friday I was unable to play any music. So I logged out on my One X and have no...
  • user-removed
  • Not applicable
  • 749 Views
  • 9 replies
  • 0 likes
  • 749 Views
  • 9 replies
  • 0 likes

Switch from Facebook to Twitter ? ?

I want to switch my connected account from Facebook to Twitter. I want to do this because my facebook account has my full name, and my twitter has an alias. At work, my spotifiy account is connected to twitter, the way a I want it, but at home, it's ...

  • Casual Listener
  • I want to switch my connected account from Facebook to Twitter.  I want to do this because my facebook account has my full name, and my twitter has an alias.  At work, my spotifiy account i...
  • David
  • Spotify Legend
  • 935 Views
  • 4 replies
  • 0 likes
  • 935 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify premium doesn't work

Hi, When I try to use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account center it says I have an active premium subscription. Could you please fix this problem? Kind regar...

  • Newbie
  • Hi,   When I try to use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account center it says I have an active premium s...
  • David
  • Spotify Legend
  • 46396 Views
  • 212 replies
  • 9 likes
  • 46396 Views
  • 212 replies
  • 9 likes

Password reset and Premium not recognized

Hello! I upgraded to a Premium subscription several months ago. Recently, it stopped working. I changed my payment information and verified on https://www.spotify.com/us/account/subscription/ that I have an active Premium subscription again. However,...

  • Newbie
  • Hello!   I upgraded to a Premium subscription several months ago.  Recently, it stopped working.  I changed my payment information and verified on https://www.spotify.com/us/a...
  • toyx4xrunner
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Stolen ipod

Hi spotify. I had my iPod stolen today. Is there anyway you could please remove it from my account? Thank you

  • Newbie
  • Hi spotify. I had my iPod stolen today. Is there anyway you could please remove it from my account? Thank you
  • Peter__
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

iPhone premium subscription wont work

I have subscribed to spotiify premium but I cannot stream any music on demand through the spotify app on my iphone. I am on a 4s using IOS6. Could you please help?

  • Newbie
  • I have subscribed to spotiify premium but I cannot stream any music on demand through the spotify app on my iphone. I am on a 4s using IOS6. Could you please help?
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Connection error after latest upgrade

Just upgraded to the latest Spotify and now I'm in constant offline mode. I was listening to music when it asked me to upgrade, I did and now it's not working. (Error code 101) Did something change in the latest patch? Using Windows 7 btw.

  • Casual Listener
  • Just upgraded to the latest Spotify and now I'm in constant offline mode. I was listening to music when it asked me to upgrade, I did and now it's not working. (Error code 101)   Did somethi...
  • Korpasjaervii
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Utter Rubbish

So often SPOTIFY with SONOS stops working. I try to contact you and nothing happens - I'm a big Spotify fan but it is becoming so unrelaible its pointless paying £10 per month - please contact me - i don't want to give up on you

  • Newbie
  • So often SPOTIFY with SONOS stops working. I try to contact you and nothing happens  - I'm a big Spotify fan but it is becoming so unrelaible its pointless paying £10 per month  -  ple...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Solved!! Would Spotify work in Korea?

Hi there, I'm currently using Spotify on a premium account in Australia. I will be on a holiday for two months in South Korea, and I just wanted to know if my Spotify will work fine. I will be taking my mac, iPad and iPhone.

  • Casual Listener
  • Hi there,   I'm currently using Spotify on a premium account in Australia. I will be on a holiday for two months in South Korea, and I just wanted to know if my Spotify will work fine. &...
  • MattJamesTaylor
  • Music Fan
  • 3139 Views
  • 3 replies
  • 0 likes
  • 3139 Views
  • 3 replies
  • 0 likes