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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290576 Views

529 replies

34 likes

Account
Free
  • 290576 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13674 Views

6 replies

11 likes

Security
  • 13674 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541009 Views

990 replies

114 likes

Account
  • 541009 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129654 Views

74 replies

12 likes

Account
Login
Premium
  • 129654 Views
  • 74 replies
  • 12 likes

can't get certain info to show on facebook timeline - anyone with actual answer?!

Hi, Up until recently my facebook timeline used to show my most listened to albums. Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing the albums. I clicked on the edit/remove button and removed it hopi...

Newbie

Hi,   Up until recently my facebook timeline used to show my most listened to albums.  Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing...

palmerjor

Casual Listener

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

The Top Artists on my Facebook Profile are not showing/ Top Artists on FB is not refreshing/updating

Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore.I think it is due to the fact that it is not updating/refreshing anymore. It shows old artists I listened to only.I did not hide...

Newbie

Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore. I think it is due to the fact that it is not updating/refreshing anymore....

palmerjor

Casual Listener

1668 Views

3 replies

4 likes

  • 1668 Views
  • 3 replies
  • 4 likes

Adele

Hey everyone! Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele. Thx for help! Cheers Jazze

Newbie

Hey everyone!    Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele.    T...

Peter__

Community Legend

795 Views

2 replies

1 likes

  • 795 Views
  • 2 replies
  • 1 likes

Force Logout

Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere.Username: rassehub

Casual Listener

Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere. Username: rassehub

Goodman

Spotify Legend

724 Views

4 replies

0 likes

  • 724 Views
  • 4 replies
  • 0 likes

Double registration with one email address: double charge each month. No answer from Service

I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer. What shall I do now? Thank you! Ljudmila

Newbie

 I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer....

Peter__

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! [Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

Spotify

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 

Rorey

Spotify

1408 Views

12 replies

0 likes

  • 1408 Views
  • 12 replies
  • 0 likes

Free trial

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

Newbie

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

Peter__

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Solved!! LOGIN FAILED AFTER REINSTALL

Hello. Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in your profile. - ??*?!!!? - I live in Spain, the country set in...

Visitor

Hello.   Had to reinstall my Win XP recently, so also had to reinstall Spotify. Now when I try to login with Facebook the panel says login failed. Your country does not match the one set in ...

Peter__

Community Legend

1776 Views

8 replies

0 likes

  • 1776 Views
  • 8 replies
  • 0 likes

Solved!! Reset password email not arriving

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

Casual Listener

ISince getting a spotify account I've changed email but when I add my old address to get an email to reset my password I don't receive it. So I can't chancge my account details or anything. Any ideas?

Peter__

Community Legend

1568 Views

8 replies

0 likes

  • 1568 Views
  • 8 replies
  • 0 likes

Solved!! Account

When i login to my account i am listet as a "free" user, but i have paid for a Premium account?Who gets This error in order?And how Can i get i touch whith Spotify?

Regular

When i login to my account i am listet as a "free" user, but i have paid for a Premium account? Who gets This error in order? And how Can i get i touch whith Spotify?

David

Spotify Legend

811 Views

13 replies

0 likes

  • 811 Views
  • 13 replies
  • 0 likes

Everything gone since logging in on a different computer

Hey all, I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me: I was at a friends place and logged her out of spotify to log myself in and see my playlists an...

Casual Listener

Hey all,   I have seen many similar posts with disappearing playlists but havent quite found one that is exactly what happened to me. Maybe you can help me:   I was at a friends pla...

meahtenoha

Spotify

302 Views

4 replies

0 likes

  • 302 Views
  • 4 replies
  • 0 likes

Reset Pass through facebook profile

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

Newbie

Is there anyway to reset your spotify password through your facebook account? Someone has recently hijacked my account and I cannot reset the password via email.

Jude

Spotify Legend

400 Views

2 replies

0 likes

  • 400 Views
  • 2 replies
  • 0 likes

Deleted facebook account, now cant use spotify.

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer service email has gone unanswered Case #: 00356241

Newbie

Hi I deleted my facebook account and now I cant use my spotify service, i signed up for a new spotify account with "spotify credentials" but I would like to recover my old accound. My customer servic...

David

Spotify Legend

706 Views

2 replies

0 likes

  • 706 Views
  • 2 replies
  • 0 likes

lost username and password

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help me? I also have a spotify free acount but that is conn...

Newbie

Hello! I have a spotify premium account connected to the mobilphone number: 0730-30 85 11. I pay 99 skr a month but i have lost the note where I wrote down login name and password. Could you help m...

Peter__

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Member for ~2 Years, never had a time limit, and now suddenly starting to get time-limit

Hi, I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. During this ~2 year period, i've had a 8 month premium membersh...

Newbie

Hi,   I am an Spotify Free member and have been a member of spotify for about ~2 years and i've never had a time-limit on my listening, and suddenly today i've started to get a time-limit. Dur...

Cauca

Casual Listener

1458 Views

4 replies

0 likes

  • 1458 Views
  • 4 replies
  • 0 likes

Search error & problems with connection on Mac

Why, I'm trying to listening music but when the radio starts... Connecting error 802 when I'm searching songs.... Searching error I can only listen the saved playlists, that's really boring I don't want pay for a service that's not available!!!! So r...

Newbie

Why, I'm trying to listening music but when the radio starts... Connecting error 802   when I'm searching songs.... Searching error I can only listen the saved playlists, that's really bor...

orevir

Casual Listener

916 Views

5 replies

0 likes

  • 916 Views
  • 5 replies
  • 0 likes

Solved!! "We are currently not able to redeem this code" issue

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here. --- It looks like there is an issue for some people redeeming their prepaid Spotify cards. We're looking into this and...

Spotify Legend

Update: It looks like this was resolved today. If you still experience an issue redeeming a code, please let us know by going here.   ---   It looks like there is an issue for some ...

Goodman

Spotify Legend

33417 Views

73 replies

3 likes

  • 33417 Views
  • 73 replies
  • 3 likes

Impossible to change country after moving.

I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got following error: We kunnen je betalingsgegevens nie...

Casual Listener

I moved to Belgium. Cant seem to change my location though here for my account. I keep may paypal account (that I continue to use of course) and changed country and Postcode confirmed Paypal but got ...

Jude

Spotify Legend

1182 Views

5 replies

0 likes

  • 1182 Views
  • 5 replies
  • 0 likes

Virgin acconts more than 1 tennant.

Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe

Newbie

Hello, I have recently subscribed to Virgin and with that I recieved 3 months free Spotify premium. I live in a house share with 2 others. Can we link 3 different accounts to this offer? Chloe

Peter__

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

cant get on spotfy

hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs wont let me sign in on the start page says spotify not being reckonized by

Casual Listener

hi tried to get on to spotify new premium customer but i keep getting a message reading spotfy longdelay 5000 site wont start from face book is anybody having the same probs  wont let me sign in...

meahtenoha

Spotify

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes