Premium account is still free

[Pronk]

Hi,

I purchased an premium account with Ideal on 28 december, and it's still an Free account. Has anybody experience with this?

Thanks a lot.

[Hubo]

Hey @Pronk! Thanks for coming to the community!

You should've received Premium after purchasing. Can you check these quick troubleshooting steps: 

Let me know how it goes.

Take care! 🙂

[Pronk]

Hi @huib,

Thanks. Yeah it's really paid on my bank account. I reinstall the app and try several times to log in again, and I believe I have still have one account. It is the same account that spotify named in the payment conformation mail.

Really strange. Is there an another solution?

[Hubo]

Hey @Pronk!

That's really weird! Could you contact someone over at Spotify using this form? Someone will take a look backstage. Let me know how it goes.

Take care! 🙂 

[Pronk]

Hi @huib,

Thanks for the help, Yes i fill in the form this morning. But didn't still hear anything, I am a little impatient because I want to listen music on my new receiver and that's only possible with premium. Haha.

Thanks

[Biancagoncalves · Accepted solution]

Go to spotifyhelps on twitter https://twitter.com/SpotifyCares?lang=pt they are really helpful and fast!