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Premium account is still free

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Premium account is still free

Hi,

 

I purchased an premium account with Ideal on 28 december, and it's still an Free account. Has anybody experience with this?

 

Thanks a lot.

 

 

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Marked as solution

Go to spotifyhelps on twitter https://twitter.com/SpotifyCares?lang=pt they are really helpful and fast!

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5 Replies

Hey @Pronk! Thanks for coming to the community!

You should've received Premium after purchasing. Can you check these quick troubleshooting steps: Upgraded-not-Premium-twitter_support.png

Let me know how it goes.

 

Take care! 🙂

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi @huib,

 

Thanks. Yeah it's really paid on my bank account. I reinstall the app and try several times to log in again, and I believe I have still have one account. It is the same account that spotify named in the payment conformation mail.

 

Really strange. Is there an another solution?

Hey @Pronk!

 

That's really weird! Could you contact someone over at Spotify using this form? Someone will take a look backstage. Let me know how it goes.

 

Take care! 🙂 

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi @huib,

 

Thanks for the help, Yes i fill in the form this morning. But didn't still hear anything, I am a little impatient because I want to listen music on my new receiver and that's only possible with premium. Haha.

 

Thanks

 

Marked as solution

Go to spotifyhelps on twitter https://twitter.com/SpotifyCares?lang=pt they are really helpful and fast!

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