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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653908 Views

13 replies

4 likes

Account
  • 653908 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734386 Views

18 replies

29 likes

  • 734386 Views
  • 18 replies
  • 29 likes

Cannot change my 'location' on my account

Hi All, I opened a Premium account when I lived in NZ but have since moved to Canada. Which means I no longer have the NZ credit card that my account was originally billing to. I am trying to update my account i.e. change it to Canada rather than NZ ...

Newbie

Hi All, I opened a Premium account when I lived in NZ but have since moved to Canada. Which means I no longer have the NZ credit card that my account was originally billing to. I am trying to update ...

166 Views

0 replies

0 likes

Account
Premium
Subscription
  • 166 Views
  • 0 replies
  • 0 likes

Spotify has charged me 9.99 plus 4.99 a mont for the past 6 months

I have been back and forth with spotify before about not being able to get into my account... it took a while to figure that out. Now i have dug deeper into my account and see that I switched to the student discount and yall have charged me 15 dollar...

Newbie

I have been back and forth with spotify before about not being able to get into my account... it took a while to figure that out. Now i have dug deeper into my account and see that I switched to the ...

267 Views

0 replies

0 likes

Premium
Subscription
  • 267 Views
  • 0 replies
  • 0 likes

Change amount of gift cards

Hello I just switched the the family premium plan and I want to pay in advance. I read that I can do that by using a gift card but none of the gift cards equal the amount of the Family premium can that be changed or what

Newbie

Hello I just switched the the family premium plan and I want to pay in advance. I read that I can do that by using a gift card but none of the gift cards equal the amount of the Family premium can th...

Hubo

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Premium for family code not working

Hi there I have a problem with using the family code when I try to redeem the code I get the following message: "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." Please Spotify, help me imediately. I ...

Newbie

Hi there   I have a problem with using the family code when I try to redeem the code I get the following message:   "Unfortunately this Premium code does not seem to be valid. Try again...

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Superuser Contribution PREMIUM

hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo el cobro y no tengo el premium, ya me paso 2 veces c...

Newbie

hola, intente usar la promocion de spotify premium de 3 meses por $9 pero cuando ingrese los datos de pago que aparecio un error de que no se podia y que no se haria ningun cargo pero ya se me hizo e...

user-removed

Not applicable

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Spotify Premium and PayPal

I cant get SP via PayPal, the window with accept and pay loads, finishes and i get back to the 1st site, where i can choose how to pay. deleted my other spotify account 20min ago, where I used this paypal too. is there any chance to fix this?

Regular

I cant get SP via PayPal, the window with accept and pay loads, finishes and i get back to the 1st site, where i can choose how to pay.   deleted my other spotify account 20min ago, where I us...

berlandox

Regular

481 Views

5 replies

0 likes

  • 481 Views
  • 5 replies
  • 0 likes

Solved!! Login issue

I made an additional account and I accidentally logged out of it and now can't remember any of the information i used to make the account. However, I do know which card I used because i have the premium. I want to cancel my premium subscription but I...

Newbie

I made an additional account and I accidentally logged out of it and now can't remember any of the information i used to make the account. However, I do know which card I used because i have the...

Jacob

Community Legend

376 Views

1 replies

0 likes

Login
Subscription
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro de mas en la suscripción

Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argentina)

Newbie

Hola, me llego el resumen bancario de donde me hice premium y este mes me llego U$S15 cuando en realidad tengo un contrato por $36 (pesos). No se como se puede solucionar esto, muchas gracias. (Argen...

user-removed

Not applicable

280 Views

1 replies

1 likes

  • 280 Views
  • 1 replies
  • 1 likes

can't login to premium account

I have a premium account. I also have a new hard drive and the tecth did not transfer Spotify to the new drive. When i try and open it says I have "free". If I try and upgrade the system acknowledges I have a premium account but it won't take me ther...

Casual Listener

I have a premium account. I also have a new hard drive and the tecth did not transfer Spotify to the new drive. When  i try and open it says I have "free". If I try and upgrade the system acknow...

jemmastrawford

Newbie

333 Views

3 replies

0 likes

  • 333 Views
  • 3 replies
  • 0 likes

Solved!! Student Account Won't Verify

I am trying to sign up for student premium but the box to enter my student id isn't appearing. I've tried on my computer and my phone. If I try to click continue it says that I need to enter my student id to be verified, but nowhere on the screen doe...

Newbie

I am trying to sign up for student premium but the box to enter my student id isn't appearing. I've tried on my computer and my phone. If I try to click continue it says that I need to enter my stude...

Nico

Community Legend

8079 Views

1 replies

0 likes

  • 8079 Views
  • 1 replies
  • 0 likes

No me permite cambiar las canciones en cuenta premium.

Por mas que estoy en una cuenta familiar premium, no puedo cambiar las canciones, sigue en aleatorio. Como puedo arreglarlo?

Newbie

Por mas que estoy en una cuenta familiar premium, no puedo cambiar las canciones, sigue en aleatorio. Como puedo arreglarlo?

Bittencourt

Spotify Star

815 Views

1 replies

0 likes

  • 815 Views
  • 1 replies
  • 0 likes

Cancel

Cancellation my premium subscription

Newbie

Cancellation my premium subscription

OviiiOne

Community Legend

203 Views

1 replies

0 likes

Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Trying to gift premium

I am trying to buy a 3 month subscription for someone who lives in Ireland. My account is registered in the US and my credit card is associated with a US address. I am currently in Ireland. It won't accept my payment. I know it is not the card becaus...

Newbie

I am trying to buy a 3 month subscription for someone who lives in Ireland. My account is registered in the US and my credit card is associated with a US address. I am currently in Ireland. It won't ...

Bittencourt

Spotify Star

254 Views

3 replies

0 likes

  • 254 Views
  • 3 replies
  • 0 likes

premium

Hei Nå har jeg på nytt problem med kontoen min. Jeg får reklame, kan ikke spille på mobil, kan ikke spille off-line. Jan Viggo Iversen PS . Mitt brukernavn er andberget.

Newbie

Hei   Nå har jeg på nytt problem med kontoen min. Jeg får reklame, kan ikke spille på mobil, kan ikke spille off-line.   Jan Viggo Iversen   PS . Mitt brukernavn er andberget.

143 Views

0 replies

0 likes

  • 143 Views
  • 0 replies
  • 0 likes

3 months 9,99

Hi Everyone, Spotify has this 3 months for 9,99 promotion at the moment (in Holland). So I descided to get myself premium for 3 months. I selected the promotion and paid 9,99 but Spotify still says my premium will end in a month?! How can this be sol...

Newbie

Hi Everyone,   Spotify has this 3 months for 9,99 promotion at the moment (in Holland). So I descided to get myself premium for 3 months. I selected the promotion and paid 9,99 but Spotify sti...

Maxim

Spotify Star

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Why does Spotify require a Zip code?

Why does Spotify require a Zip code? Do I necessary need to give it? I admit, this might be a stupid question, I just don't feel comfortable giving my Zip code out.

Visitor

Why does Spotify require a Zip code? Do I necessary need to give it? I admit, this might be a stupid question, I just don't feel comfortable giving my Zip code out.

Bittencourt

Spotify Star

1516 Views

1 replies

0 likes

  • 1516 Views
  • 1 replies
  • 0 likes

Paypal betaalmethode

Goedenavond, Ik heb op dit moment mijn paypal gekoppeld aan mijn bank, maar als ik gebruik wil maken van de aanbieding (3 maanden voor 1 euro) of 1 maand premium wil kopen dan lukt dat niet. Elke keer als ik bij het paypal scherm op accepteer en beta...

Casual Listener

Goedenavond,   Ik heb op dit moment mijn paypal gekoppeld aan mijn bank, maar als ik gebruik wil maken van de aanbieding (3 maanden voor 1 euro) of 1 maand premium wil kopen dan lukt dat niet....

TristanBeij

Music Fan

748 Views

4 replies

0 likes

  • 748 Views
  • 4 replies
  • 0 likes

Subscription

I have cancelled my premium membership but I am still being charged $10 a month for this. How do I get my money back and not be charged in the future?

Newbie

I have cancelled my premium membership but I am still being charged $10 a month for this. How do I get my money back and not be charged in the future?

Jacob

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Preimum sorunu

Değişik kredi kartılarıyala denediğim halde Kardiyo sorun tarayıcı felan değiştirdim genede Kardiyo sorun Tüh, Kartın Veya Ödeme sağlayıcın kötü Bir Gün geçiriyor galiba. Merak etme, senden hiç Ücret alınmadı. Tekrar dene Veya Başka Bir Ödeme yöntemi...

Visitor

Değişik kredi kartılarıyala denediğim halde Kardiyo sorun tarayıcı felan değiştirdim genede Kardiyo sorun  Tüh, Kartın Veya Ödeme sağlayıcın kötü Bir Gün geçiriyor galiba. Merak etme, senden h...

245 Views

0 replies

0 likes

Other
Premium
Security
Subscription
Unlimited
  • 245 Views
  • 0 replies
  • 0 likes

Promoção 1,99 3 meses

Fiz o pagamento atraves do cartao e ao inves de R$1,99 foi descontado 10 reais.gostaria de saber como procederja fiz o cancelamento do premium no sitee ja contestei a compra pelo cartaogostaria de uma resposta ja que nao existe nenhum sac ou meio de ...

Casual Listener

Fiz o pagamento atraves do cartao e ao inves de R$1,99 foi descontado 10 reais. gostaria de saber  como proceder ja fiz o cancelamento do premium no site e ja contestei a compra pelo cartao ...

Bittencourt

Spotify Star

481 Views

6 replies

0 likes

Account
Premium
Subscription
  • 481 Views
  • 6 replies
  • 0 likes