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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76165 Views

28 replies

0 likes

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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93890 Views

9 replies

2 likes

Account
Login
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99 cent 3 month trial

i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign into my paypal it just sends me back to the choose yo...

Newbie

i just finished the 7 day free trial and there is 4 hours left on the 99 cent 3 month promotion but every time i go to sign up and i try and pay with paypal it lets me sign in but then when i sign in...

OpTicNickson

Music Fan

381 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Personal Spotify statistics - 2016

Hi,my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get these informations?Thanks!

Casual Listener

Hi, my friends (and I think every user) got a mail about their 2016's statistics of Spotify yestreday. I did not get this mail because I was unsubscribed but I am interested in this. How could I get...

MaryElliott

Newbie

87124 Views

20 replies

3 likes

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I am a Premium member but my iPhone 7+ displays as a Free Subscriber.

Dear Spotify MembersI know this question has been answered before but I am still unable to fix this problem. I have a spotify premium account and pay 9.90$ per month as subscription charges. The premium account displays correctly when i log in to spo...

Newbie

Dear Spotify Members I know this question has been answered before but I am still unable to fix this problem.   I have a spotify premium account and pay 9.90$ per month as subscription charge...

233 Views

0 replies

0 likes

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Superuser Contribution Switching from student to individual premium?

Okay, so I recently got a new debit card. I also have graduated, so I was paying about $10 for premium. So now, all I'm trying to do is update my CARD INFORMATION, not my subscription, as I believe I'm on individual plan. But when I try to update it,...

Casual Listener

Okay, so I recently got a new debit card. I also have graduated, so I was paying about $10 for premium. So now, all I'm trying to do is update my CARD INFORMATION, not my subscription, as I believe I...

arikasingkofer

Casual Listener

496 Views

4 replies

0 likes

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  • 4 replies
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Cant Logged In My account including my family member?

I cant logged in my account and my family member (family package) and tried Forgot My Password for reset but seems Imnot getting any email link from SpotifyI just paid my monthly subscription lastweek.... hows is that possible?

Newbie

I cant logged in my account and my family member (family package) and tried Forgot My Password for reset but seems Im not getting any email link from Spotify I just paid my monthly subscription l...

226 Views

0 replies

0 likes

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Transacción pendiente

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar los 6 meses de Spotify (con la promoción de fin de...

Casual Listener

Hola, no sé si esta sea la forma correcta de hacer saber mi duda pero sinceramente no sé cómo hacerlo en la comunidad en español así que voy a contar mi incertidumbre: Soy de Colombia y quise comprar...

291 Views

0 replies

0 likes

Account
Premium
Subscription
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Superuser Contribution Discount Family Subscriptions!

Dear All,I want to subscribe and add people to the premium family pack.My spotify residence address is Singapore and spotify advertises in english to me.When I go to my account however I am still adressed in Dutch in which I setted up my first subscr...

Casual Listener

Dear All, I want to subscribe and add people to the premium family pack. My spotify residence address is Singapore and spotify advertises in english to me. When I go to my account however I am s...

Olivierdeclercq

Casual Listener

386 Views

2 replies

0 likes

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Charged for something i don't have access to

Hey. I tried sending a massage but i got the post instead. Which i find a bit off but, anywho... i got charged the student premium but i don't have access to any of the premium benifits. Can i can my money back spotify has been acting crazy on my any...

Newbie

Hey. I tried sending a massage but i got the post instead. Which i find a bit off but, anywho... i got charged the student premium but i don't have access to any of the premium benifits. Can i can my...

237 Views

0 replies

0 likes

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Can't change country

Hi,I have Spotify Premium and have moved from the UK to New Zealand. When I try to follow the instructions to change countries (Subscriptions --> Change country), after I click "change to NZ" it just returns me to this sign up page for Spotify Family...

Newbie

Hi, I have Spotify Premium and have moved from the UK to New Zealand.  When I try to follow the instructions to change countries (Subscriptions --> Change country), after I click "change t...

190 Views

0 replies

0 likes

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Loged out and forgot password

Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them Anyone know how to fix it, please help

Newbie

Hi,so I accidentally logged out and I forgot my password for my Spotify so I did the forgot password and they said they sent me a email so go to my gmail and got nothing from them  Anyone know ...

164 Views

0 replies

0 likes

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Still being charged

I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!

Casual Listener

I canceled my premium because I was getting charged twice a month some months, but I'm STILL being chargerd. How can I fix this?? HELP!

Maxim

Spotify Star

386 Views

3 replies

0 likes

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  • 3 replies
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The $0.99 plan

I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free version of Spotify. Please help!

Newbie

I was trying to get the 0.99 for three months New Years plan but it kept saying that the payment didn't go through and nothing was charged. I then got charged 3 times of 0.99 and still am on the free...

Maxim

Spotify Star

344 Views

1 replies

0 likes

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  • 1 replies
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Premium account charge

according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?

Casual Listener

according to the Spotify offer, it was supposed that I charge $0.99 for 3 months but the payment was $11.9. can someone explain why it happened?  

Maxim

Spotify Star

350 Views

3 replies

0 likes

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Try for 99ct per month, but charged 9,99 straight away?

I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways.

Regular

I've signed up for an offer, €0,99 for 3 months, €9,99 thereafter. But I have been charged €9,99 straight away. What's the plan here? Not well explained anyways. 

Maxim

Spotify Star

499 Views

5 replies

0 likes

Subscription
  • 499 Views
  • 5 replies
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Wrong email

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

Visitor

I have been invited for premium family but it was sent to my other email address, can I still get to this account with that email if I accept?

176 Views

0 replies

0 likes

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Where is the $9.99 a month payment option?

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years worth in one whole payment! This is very frustating

Visitor

I am trying to renew my account with my new card but I cannot find the $9.99 a month plan for premium. I dont want to do the family plan and I am no longer a student, and I cannot pay for a years wor...

3059 Views

0 replies

0 likes

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Spotify web player window lags when displaying current song

I am playing songs from https://play.spotify.com/collection/songs on Spotify web player.There is a lag of 1 song on the disply while actual song starts.This issue is reoccuring since past few weeks.Please let me know when you fix it.Check the website...

Newbie

I am playing songs from  https://play.spotify.com/collection/songs on Spotify web player. There is a lag of 1 song on the disply while actual song starts. This issue is reoccuring since p...

164 Views

0 replies

0 likes

Other
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3 aylık 0.99 tl ios uygulama reklamı

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklama tıklayarak ulaşın denmesine rağmen tıklama beni p...

Newbie

ios telefonumda çıkan reklama tıklayarak tekliften faydalanmak istedim ancak teklif beni 7 günlük ücretsiz deneme seçeneğine götürdü ve şu anda teklifi kabul edip premium üyeliği edinemiyorum. reklam...

194 Views

0 replies

0 likes

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Why no options for people who want to get rid of ads but only occasionally listen to music?

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option? I'm already paying $9 for Netflix which I only very occasionally ...

Casual Listener

Why are there no options for people who only occasionally listen to music but want to get rid of those incredibly annoying double-volume ads? Where is the limited-usage ad-free option?   I'm a...

195 Views

0 replies

0 likes

Subscription
  • 195 Views
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Superuser Contribution Someone hacked my account

Hi, the email and password is changed on my account. How do I get it back? I can still login via facebook but it's annoying when this other guy logged in aswell and playing interrupting my music

Casual Listener

Hi, the email and password is changed on my account. How do I get it back? I can still login via facebook but it's annoying when this other guy logged in aswell and playing interrupting my music

jnt1

Casual Listener

291 Views

2 replies

0 likes

  • 291 Views
  • 2 replies
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