Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554477 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131238 Views
74 replies
12 likes
I am unable to log into my premium account as I have changed my email address and unable to reset my password as the email goes to an old email account I am paying 4.99 a month student discount for premium but not getting it I cannot find a way to co...
I am unable to log into my premium account as I have changed my email address and unable to reset my password as the email goes to an old email account I am paying 4.99 a month student discount...
Community Legend
252 Views
1 replies
0 likes
So I made a Spotify account for my mom and I was going to get her the 99 cents premium deal but it doesn't give her anything about the deal. If I go to upgrade to premium I only get the 7 days free trial. It's a new account and it never had premium I...
So I made a Spotify account for my mom and I was going to get her the 99 cents premium deal but it doesn't give her anything about the deal. If I go to upgrade to premium I only get the 7 days free t...
Community Legend
206 Views
1 replies
0 likes
Hi all...Been with Spotify for, mmm, ever. Can't not have in my life. But due to one of those things that happen in life, I'm skint till payday. Spotify normally very good, but can't remember how I sorted it before. I had an email address. Any ideas,...
Hi all... Been with Spotify for, mmm, ever. Can't not have in my life. But due to one of those things that happen in life, I'm skint till payday. Spotify normally very good, but can't remember how I...
Music Fan
377 Views
1 replies
0 likes
My Spotify account was previously link with my old Facebook account "gbear14@hotmail.com", it has been disable by Facebook & now I can't sign in to my old Spotify account. I have upgraded to the premium. How can I switch my old one to my new Spotify ...
My Spotify account was previously link with my old Facebook account "gbear14@hotmail.com", it has been disable by Facebook & now I can't sign in to my old Spotify account. I have upgraded to the ...
Casual Listener
416 Views
2 replies
0 likes
Recently updated my email address for Facebook and unlinked the old one completely, but Spotify doesn't seem to be updating my details. I'm deleting the old email address soon - any fix ASAP would be great...
Recently updated my email address for Facebook and unlinked the old one completely, but Spotify doesn't seem to be updating my details. I'm deleting the old email address soon - an...
Roadie
223 Views
1 replies
0 likes
Dear SirI have a Spotify premier account! Yesterday I bought an Amazon echo dot particularly to aid links to Spotify! When I try to link it to Spotify ( listed as a simple operation in the Alexa app) ..it says I need a Spotify premier account!! Pleas...
Dear Sir I have a Spotify premier account! Yesterday I bought an Amazon echo dot particularly to aid links to Spotify! When I try to link it to Spotify ( listed as a simple operation in the Alexa ap...
Roadie
488 Views
1 replies
0 likes
when i click on login through facebook i get a messageon my phone saying, wrong username or password. and when I try to login on spotify web player an error pops up , it's been acting like this for the past 4 day
when i click on login through facebook i get a messageon my phone saying, wrong username or password. and when I try to login on spotify web player an error pops up , it's been acting like this for t...
Roadie
226 Views
1 replies
0 likes
Hello every one I just logged out of my account and I forgot my password and I also forgot my email that I used. So now I cant see the reset email how do I get this issue sorted out my account is a premium account and I can't sign in or anything very...
Hello every one I just logged out of my account and I forgot my password and I also forgot my email that I used. So now I cant see the reset email how do I get this issue sorted out my account is a p...
Roadie
527 Views
6 replies
0 likes
I'm going to get rid of Facebook. Stop my account.Unfortunately, I n oteced my Spotify account id linked to FB and that cannot be changed, which is really a mistake. If I have to stop my spotify because I stop with Facebook I might as well considere ...
I'm going to get rid of Facebook. Stop my account. Unfortunately, I n oteced my Spotify account id linked to FB and that cannot be changed, which is really a mistake. If I have to stop my spotify be...
Roadie
329 Views
1 replies
0 likes
Some of the songs are hidden or can't play it like the attached file, but my friend does. Anyone knows the reason? even i'm a Premium user. thanks a lot!
Some of the songs are hidden or can't play it like the attached file, but my friend does. Anyone knows the reason? even i'm a Premium user. thanks a lot!
Roadie
253 Views
1 replies
0 likes
Why do you make this so difficult? I'm not a tech person, don't ask me to provide screen shots, empty crash files or uninstall/reinstall. I souldn't have to do that, you're a music player, not the blooming controller for a nuclear submarine! The prob...
Why do you make this so difficult? I'm not a tech person, don't ask me to provide screen shots, empty crash files or uninstall/reinstall. I souldn't have to do that, you're a music player, not the bl...
Newbie
451 Views
1 replies
4 likes
Hi, I am having troubles joining my family's premium plan because the country displayed in my settings is the US, but we don't actually live there. I do not have a premium myself. Any way I can fix this?
Hi, I am having troubles joining my family's premium plan because the country displayed in my settings is the US, but we don't actually live there. I do not have a premium myself. Any way I can fix t...
Casual Listener
968 Views
9 replies
0 likes
When I tried to edit my family account after logging on, it said that I only had the free subscription. When I use the app I still have premium and the rest of my family too. When they log on on the website they still have premium and it even says th...
When I tried to edit my family account after logging on, it said that I only had the free subscription. When I use the app I still have premium and the rest of my family too. When they log on on the ...
Casual Listener
579 Views
4 replies
0 likes
Hi all,I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify passwords more than once now and logged out all users but ...
Hi all, I have been having issues with a facebook connected premium account. My spotify was being used by multiple unknown devices on and offline. I have changed all my email, facebook/spotify pas...
Newbie
390 Views
3 replies
0 likes
Hi everybody ! I live in Belgium and I usualy speak French. Dispite I choose "French" as language in my account, my user interface is in correctly in French but all the audio advertisements end the newsletters are in Dutch since ever ! Could you help...
Hi everybody ! I live in Belgium and I usualy speak French. Dispite I choose "French" as language in my account, my user interface is in correctly in French but all the audio ...
Casual Listener
256 Views
2 replies
0 likes
Suddunly I can't log in with my fb account with my fb app. The message shows that I can use Spotify abroad for 14 days... help...
Suddunly I can't log in with my fb account with my fb app. The message shows that I can use Spotify abroad for 14 days... help...
Casual Listener
390 Views
3 replies
0 likes
Hello, I am writing on behalf of my father who has Spotify premium (he resides in Greece, if that plays any role). Recently, he travelled within the country and when he tried to login to his account (e-mail based account, not Facebook), the credentia...
Hello, I am writing on behalf of my father who has Spotify premium (he resides in Greece, if that plays any role). Recently, he travelled within the country and when he tried to login...
Roadie
249 Views
1 replies
0 likes
Hola, I got a problem with my premium account, especially with the family pack. My user was inside of the family account and suddely my premium account stopped working. I ve been invited again but I dont receive any mail to accept the invitation agai...
Hola, I got a problem with my premium account, especially with the family pack. My user was inside of the family account and suddely my premium account stopped working. I ve been invited again but I ...
Newbie
202 Views
1 replies
0 likes
Hi, I have a free Spotify account and am aware I cannot rename it. I want to setup a new premium account and then move/export my playlists from the free one to the paid one. After that I want to delete off the free one. Is there a way I can transfer ...
Hi, I have a free Spotify account and am aware I cannot rename it. I want to setup a new premium account and then move/export my playlists from the free one to the paid one.&nbs...
Newbie
7599 Views
2 replies
1 likes
hi, i created spotify with email address, and i mistakenly hv link the wrg fb. i try removing spotify from the wrg fb and change my emaill address under account settings. but it seems not working as spotify still has my old fb data. i only realise as...
hi, i created spotify with email address, and i mistakenly hv link the wrg fb. i try removing spotify from the wrg fb and change my emaill address under account settings. but it seems not working as ...
Roadie
209 Views
1 replies
0 likes
