Premium cost charged but account still looks as free

[Sensu]

Hi,

I upgraded my spotify account to premium. I can see that the premium cost is being withdrawn from my credit card, yet my account still looks and acts as free account. I have screenshots showing my account was upgraded, but it looks still as a free account, even though I log out/in many times to try.

Can you help me?

Thanks,

Sensu Tunca

user name: sensu.tunca

[KatesHere · Accepted solution]

Hey there @Sensu, welcome to the community!

That's odd. Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium.
2. If you're on Premium, try signing out and back into the app.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If none of these steps help, please take this survey that can point you out in the right direction.

Hope this was helpful!

K

[Sensu]

Hi Kate,

Thanks a lot, problem is solved. I saw the 10 digit username in the receipt
and loged in with my facebook acount now it is premium:)

Thanks,
Sensu

[KatesHere]

Hey @Sensu, glad to hear everything's up and running again!!

Let us know if you have more questions and happy Spotify-ing 🙂
K

[Sensu]

Okay 🙂 thank you

Happy Spotify-ing 🙂

Sensu