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Premium for 0.99 wouldn't work but still got charged

Premium for 0.99 wouldn't work but still got charged

After my 7 day free trial, I was offered 3 months of Premnium for 0.99 $. When I tried to use my credit card however, it would not work. I ended up using my mom's card and was able to get 3 months Premnium for 0.99$. Now that I am online trying to pay my credit card bill, I noticed I was charged twice for Premnium even though it did not work. Why did I get charged?????? Twice??

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1 Reply

Hey there @JessicaBz!

 

Sorry to hear that you card seems to have been charged twice. 

 

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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