Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
So I use the contact from to say I want to delete my account, and the email I get in responce says NOTHING about how to do so.all I get is this:"Hi there,Thanks for getting in touch.Here's what we got from you: I no longer wish to use this account on...
I've encountered a small problem, when it comes to subscritpion. I decided to delete my Facebook account, forgetting that my spotify was linked to it. Tha'ts okay, I just ended my premium account, and created a new account only on spotify. However th...
I just upgraded my account to family thinking my family and i can all share one account and save money since there are 6 of us. We have 4 premium accounts currently. Is there a way to save the playlists that are currently attached to the premium acco...
APPLE IDomega2828123@icloud.com TOTAL$14.06DATEJun 7, 2016ORDER IDMQ37GQXX4DDOCUMENT NO.195128299364So my account was under fishski90@gmail.com and now my itunes account which is not the same as my spotify email account was charged for the monthly su...
Hey! So, I created my Spotify account many years back. It is currently saved with a nickname I no longer use. My spotify is also connected to Facebook, which furthers my question: Is there some way to give yourself a nickname that others will see, in...
I clicked the spotify premium promotion button and choose to pay by paypal but the system is keep on looping me backto the paypal page. I confirm the amount on paypal accepting everything but the system gets me back to paypal again. Why is this happe...
A week before I tried to get the family premium , after I typed my credit information I clicked next and it told me that something was wrong with my payment method and i didnt made the charge, wel I tried 2 times more and it told me the same but now ...
Assinei o spotify family e fui informada que teria 30 dias grátis aí assinei! O dia da renovação é dia 05/02/2016 e já veio a cobrança este mês no período de 30 dias grátis como devo proceder!?
So I attempted to pay for a subscription through iTunes and received a receipt for the purchasing of the subscription but my Spotify still tells me I do not have premium , I've logged out of everything and relived even uninstalled the app and yet sti...
Hello, I am having some trouble with my premium subscription. So 5 days ago I signed up for Spotify premium and got the deal where it's 3 months of Spotify premium for $9.99. However, today I saw an add that says 3 months of premium for only $.99, so...
I had canceled my subscription for months but by credit card is still being charged every month, for some reason I can't find a way to directly contact Spotify and the messages sent via the contact from are useless, no answer. My account settings sho...
People keep saying they have emails from Spotify with offers for sonos etc. I've never had an email from Spotify. Anyone know why. Wanna 20% off sonos. X
Hello,when i try to login with my premium account, it says 'oops, something went wrong'I got logged out of my account and now i cant log back in on neither my pc and iphone app and also not on the browser app.DId my account get deleted for some reaso...
Today I received a message. It said I changed my mail, but that's not true.What can I do?
cześć. mam problem z subskrypcją. jest promocja. 3 miesiące premium za 0.99 ale kiedy chcę zrobić przelew jest napisane że mam przelać 19.99. Wie ktoś o co w tym chodzi? dzięki za pomoc Hello. I have a problem with the subscription. It is promotion. ...
When using Spotify Free, I hear two Spotify ads back to back after every other song that tell me I should get 3 months of Spotify Premium for 99 cents per month. I want to, but when I click on the ad, the site is opened in a browser and I can only si...
Someone is playing and deleting songs on my spotify, and I cant change the password cause I cant remember the pass to my e-mail.
Hi,Lastime i using temp account for my spotify and it already expired. So i bought new account and i found we cant logout the old account even i remove and readd the application. Any idea on this issue
Hallo, ich habe zu meinem Geburtstag eine Spotify E-Card für ein Jahr bekommen, kann diese aber nicht einlösen. Bei jedem Versuch bekomme ich die Meldung "dieser Premium-Code ist leider nicht gültig". Das ganze habe ich schon öfters probiert. Den Spo...
