Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294678 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542557 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129833 Views
74 replies
12 likes
I feel like they are just robbing me and i can't stop them. My subscription has renewed on ITS OWN three times. Stop it spotify.
I feel like they are just robbing me and i can't stop them. My subscription has renewed on ITS OWN three times. Stop it spotify.
445 Views
0 replies
0 likes
Hey Guys, i used to pay via app store, everytime the subscription ended i extended it via the spotify app on my iphone. I just refilled my app store with some cash, but i cant find the option to extend the subscription in the app. Hope everybody can ...
Hey Guys, i used to pay via app store, everytime the subscription ended i extended it via the spotify app on my iphone. I just refilled my app store with some cash, but i cant find the option ...
329 Views
0 replies
0 likes
Não consigo conectar minha conta com o facebook, clico em redes sociais e em conectar no facebook, forneço meus dados aceitos que o aplicativo tenha acesso a minha conta porém não conecta
Não consigo conectar minha conta com o facebook, clico em redes sociais e em conectar no facebook, forneço meus dados aceitos que o aplicativo tenha acesso a minha conta porém não conecta
146 Views
0 replies
0 likes
Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, cuando veo mi cuenta del Banco esta mañana, me había...
Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, c...
Community Legend
386 Views
3 replies
0 likes
Does anyone understand why my profile e-mail, gender and dob would be incorrect? Although the help guide suggests logging into facebook to modify the information, everything is fine on fb's end. I'd like to set up other devices and this is starting t...
Does anyone understand why my profile e-mail, gender and dob would be incorrect? Although the help guide suggests logging into facebook to modify the information, everything is fine on fb'...
104 Views
0 replies
0 likes
¿Cómo puedo solucionarlo? O pedir reembolso de una tarjeta.
¿Cómo puedo solucionarlo? O pedir reembolso de una tarjeta.
178 Views
0 replies
0 likes
Was living in the USA, but have moved to Australia. I updated payment details via the changing country link provided in the Spotify help section. However, when I updated my payment details for my Spotify Premium account using my Australian card, the ...
Was living in the USA, but have moved to Australia. I updated payment details via the changing country link provided in the Spotify help section. However, when I updated my payment details f...
Spotify Legend
174 Views
1 replies
0 likes
HI, COULD YOU PLEASE RESET THE DEVICES IN MY ACCOUNT? THANK YOU.
HI, COULD YOU PLEASE RESET THE DEVICES IN MY ACCOUNT? THANK YOU.
Spotify Legend
142 Views
1 replies
0 likes
Question in subject. I paid for the month and cancelled my premium on the same day. It seems like I should either be refunded for the upcoming month or get to keep it for one more month before it is cancelled. Any advice is much appreciated!
Question in subject. I paid for the month and cancelled my premium on the same day. It seems like I should either be refunded for the upcoming month or get to keep it for one more month before i...
119 Views
0 replies
0 likes
Hi, I just accepted an invitation to Premium for Family but was still charged an extra month on my CC? Can someone help me out with this please?Thanks!
Hi, I just accepted an invitation to Premium for Family but was still charged an extra month on my CC? Can someone help me out with this please? Thanks!
Spotify Legend
136 Views
1 replies
0 likes
Alguien utiliza mi cuenta sin consentimiento, que puedo hacer para solucionarlo. gracias
Alguien utiliza mi cuenta sin consentimiento, que puedo hacer para solucionarlo. gracias
Spotify Legend
270 Views
1 replies
0 likes
Hello people! Two years ago(?) the Spotify team removed the search filter in playlists, only to reimplement it sometime later. Now, two years(?) later, my account still can't use the function ctrl+f in my own playlists.My friends, however, can, using...
Hello people! Two years ago(?) the Spotify team removed the search filter in playlists, only to reimplement it sometime later. Now, two years(?) later, my account still c...
Spotify Legend
148 Views
1 replies
0 likes
Ok, so my account was over drawn for the 12 bucks for premium update, which I paid through the bank as it is. So naturally since the money was taken, I would think my account is good, but its not. So why was i charged and i still dont have my account...
Ok, so my account was over drawn for the 12 bucks for premium update, which I paid through the bank as it is. So naturally since the money was taken, I would think my account is good, but its not. So...
111 Views
0 replies
0 likes
Me and my family shared an accound, but found that difficoult, so we desided to make an family subscription. My father had trouble making an account, it said that tha e-mail adress already was taken, so he made an account on his job e-mail, but when ...
Me and my family shared an accound, but found that difficoult, so we desided to make an family subscription. My father had trouble making an account, it said that tha e-mail adress already was taken,...
Spotify Legend
163 Views
1 replies
0 likes
Somebody keeps accessing my account through email changes, password changes.I've even changed my facebook information, and nothing seems to help. The first time through, they deleted all my playlists and made their own. I recovered, deleted theirs an...
Somebody keeps accessing my account through email changes, password changes. I've even changed my facebook information, and nothing seems to help. The first time through, they deleted all m...
Casual Listener
258 Views
3 replies
0 likes
When trying to set up a new username, it says that the account name already exists. But then when I try to reset the password, it says the account doesn't exist. Any advice??
When trying to set up a new username, it says that the account name already exists. But then when I try to reset the password, it says the account doesn't exist. Any advice??
158 Views
0 replies
0 likes
Trying to get the Spotify Family account set up. The portion where I'd put in payment information just keeps pinwheeling. Must not want my business? also, I have the free account right now and every time I click the watch ad for commerical free 30 mi...
Trying to get the Spotify Family account set up. The portion where I'd put in payment information just keeps pinwheeling. Must not want my business? also, I have the free account right now and ...
116 Views
0 replies
0 likes
I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also completely remove facebook so that I can edit my spot...
I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also co...
180 Views
0 replies
0 likes
I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when someone else is, it disconnects the first listener....
I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when ...
164 Views
0 replies
0 likes
I can't seem to find a way to get the new Spotify deal using my Apple ID. Help!
I can't seem to find a way to get the new Spotify deal using my Apple ID. Help!
Community Legend
2099 Views
4 replies
0 likes
