Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

89190 Views

9 replies

2 likes

Account
Login
  • 89190 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

760208 Views

18 replies

29 likes

  • 760208 Views
  • 18 replies
  • 29 likes

Cannot activate

Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone

Newbie

Hi im a globe broadband subscriber and i have a bundle oncluding spotify.but until now i font know how to activate it in my phone

kbrooksc

Community Legend

321 Views

1 replies

0 likes

Premium
  • 321 Views
  • 1 replies
  • 0 likes

Account Hacked

Account has been hacked. I do not have a normal log in only a login through facebook. Had some other users logged into account earlier this morning while I was listening. Then went in email showed my subscription was canceled along with a bunch of em...

Visitor

Account has been hacked. I do not have a normal log in only a login through facebook. Had some other users logged into account earlier this morning while I was listening. Then went in email showed my...

user-removed

Not applicable

269 Views

1 replies

0 likes

Account
Security
  • 269 Views
  • 1 replies
  • 0 likes

Adding my daughter as family plus 1

I have had spotify premium for 1 year, listening of my Samsung. I also had signed in to my daughters iPhone for the same account. I have now upgraded to family, I have invited my daughter. I have deleted the app and everything from her iPhone. Howeve...

Casual Listener

I have had spotify premium for 1 year, listening of my Samsung. I also had signed in to my daughters iPhone for the same account. I have now upgraded to family, I have invited my daughter. I have del...

Algee

Roadie

486 Views

3 replies

0 likes

Account
  • 486 Views
  • 3 replies
  • 0 likes

Someone hacked my account please help me

Hi! So my account got hacked, which at first i thought was one of my friends just borrowing my premium account, But i just checked my spotify on on my computer and saw that omeone changed the password and email-adress for the whole thing! What do i d...

Newbie

Hi! So my account got hacked, which at first i thought was one of my friends just borrowing my premium account, But i just checked my spotify on on my computer and saw that omeone changed the passwor...

Maxim

Spotify Star

266 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Account country changed.

Hey my account was a free US spotify account and somehow it changed country and switched it to NL after i redeemed a voucher all by itself and I cant change it back to US. As a result, half my playlist dont play music anymore and skip over and nothin...

Casual Listener

Hey my account was a free US spotify account and somehow it changed country and switched it to NL after i redeemed a voucher all by itself and I cant change it back to US. As a result, half my playli...

soofuzz

Casual Listener

233 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 233 Views
  • 2 replies
  • 0 likes

Solved!! Can not change my credit card?

It seems that the application do not work in my Chrome?

Casual Listener

It seems that the application do not work in my Chrome?

user-removed

Not applicable

352 Views

2 replies

0 likes

Account
  • 352 Views
  • 2 replies
  • 0 likes

Student charged £9.99 after only 7 months at £4.99

Hi, I am subscribed to spotify using the student discount however today I was reverted back to the full payment after only 7 months of being at £4.99. It was my understanding that this should only happen after 12 months? I will continue to be a stude...

Casual Listener

Hi,    I am subscribed to spotify using the student discount however today I was reverted back to the full payment after only 7 months of being at £4.99. It was my understanding that this...

LordRollin

Community Legend

360 Views

3 replies

0 likes

Account
Premium
Subscription
  • 360 Views
  • 3 replies
  • 0 likes

i want to delete my account

please, i can`t find the contact form to request the deleting of my account, please help. regards

Newbie

please, i can`t find the contact form to request the deleting of my account, please help.   regards

Daniela14

Newbie

329 Views

2 replies

0 likes

Account
Other
Subscription
  • 329 Views
  • 2 replies
  • 0 likes

//

 //

Regular

  //

154 Views

0 replies

0 likes

Account
Premium
Subscription
  • 154 Views
  • 0 replies
  • 0 likes

Unable to enter NUS card number

Hi I am trying to upgrade to a premium account and use my NUS Extra card to get the student discount rate. When I go to the page it lets me put in my bank details for payment and move to the next screen to enter my NUS card number, however it wont al...

Newbie

Hi   I am trying to upgrade to a premium account and use my NUS Extra card to get the student discount rate. When I go to the page it lets me put in my bank details for payment and move to the...

Maxim

Spotify Star

468 Views

1 replies

0 likes

Subscription
  • 468 Views
  • 1 replies
  • 0 likes

Account help

I was trying to get Spotify student premium account and when I was in there it didn't recognize me as a student and at this point. Kinda just gave up and then I look at my credit card and it got charged the amount for the student account but the prem...

Casual Listener

I was trying to get Spotify student premium account and when I was in there it didn't recognize me as a student and at this point. Kinda just gave up and then I look at my credit card and it got char...

user-removed

Not applicable

239 Views

3 replies

0 likes

Account
Premium
  • 239 Views
  • 3 replies
  • 0 likes

Uni days Student discount won't work on my new Spotify account

I used my unidays student discount on a Spotify account and then I cancelled that and now it's back to a free account not premium but whenever I try to use my discount on my new account it says "your student credentials are already associated with an...

Casual Listener

I used my unidays student discount on a Spotify account and then I cancelled that and now it's back to a free account not premium but whenever I try to use my discount on my new account it says "your...

Bm12

Casual Listener

1223 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 1223 Views
  • 2 replies
  • 0 likes

User Notifications

My little bell (next to the message's icon) for the notifications is disappeared! How can I do to see it again? I need it to know about my following's new music! I thank you for the help!

Casual Listener

My little bell (next to the message's icon) for the notifications is disappeared! How can I do to see it again? I need it to know about my following's new music! I thank you for the help!

user-removed

Not applicable

326 Views

3 replies

0 likes

Account
Premium
  • 326 Views
  • 3 replies
  • 0 likes

Charged twice on the same day and never got premium

Here's what we got from you: I tried to purchase Spotify Premium with the student discount, but it kept saying my student information wasn't valid (which it is valid) and I couldn't get premium with the discount. Later that day two chargers of $4.99 ...

Newbie

Here's what we got from you: I tried to purchase Spotify Premium with the student discount, but it kept saying my student information wasn't valid (which it is valid) and I couldn't get premium with ...

LordRollin

Community Legend

258 Views

1 replies

0 likes

Premium
  • 258 Views
  • 1 replies
  • 0 likes

DJay + Spotify not working

For a year in pay £9.99 now I must pay £12.99 every month no this is wrong

Newbie

For a year in pay £9.99 now I must pay £12.99 every month no this is wrong

LordRollin

Community Legend

304 Views

1 replies

0 likes

Premium
  • 304 Views
  • 1 replies
  • 0 likes

No puedo usar mi cuenta premium

Buenos días. El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 meses Ya la he Recuperado.

Newbie

Buenos días.   El día 17/05/2016 millas Pague Suscripción un Aun Pero premium no puedo Como utilizar los Beneficios Que esta offers. Mi Cuenta premium ESTABA EN PAUSA en Pero Despues de 2 mese...

MaryC1

Spotify Legend

322 Views

1 replies

0 likes

Account
Subscription
  • 322 Views
  • 1 replies
  • 0 likes

recently listened too does not update

This hasn't updated since 3 weeks now I have delted and re installed and still the same on pc and iphone I enjoy looking to see what my friends are listening too

Regular

This hasn't updated since 3 weeks now  I have delted and re installed and still the same on pc and iphone 😞  I enjoy looking to see what my friends are listening too 

user-removed

Not applicable

200 Views

1 replies

0 likes

Account
  • 200 Views
  • 1 replies
  • 0 likes

Account Hacked

Dear Community, Now a couple of weeks ago i got an email that my email was changed. So then i logged off all the devices and with in one night he/she loged my facebook accound off and changed my password, i have send a couple of email to spotify but ...

Casual Listener

Dear Community,   Now a couple of weeks ago i got an email that my email was changed. So then i logged off all the devices and with in one night he/she loged my facebook accound off and change...

baktash

Casual Listener

429 Views

4 replies

0 likes

Account
  • 429 Views
  • 4 replies
  • 0 likes

Lost Spotify Username/Password for Premium Account that seems to be connected throught Facebook

My problem is I've had a Premium Spotify Account for some time now and I'd like to use it on other devices but either the username and/or Password I'm entering is incorrect, I'm happy to close the account and open a new account to correct this but I ...

Visitor

My problem is I've had a Premium Spotify Account for some time now and I'd like to use it on other devices but either the username and/or Password I'm entering is incorrect, I'm happy to close the ac...

user-removed

Not applicable

1034 Views

2 replies

0 likes

Account
Login
Premium
  • 1034 Views
  • 2 replies
  • 0 likes

"Spotify has been paused...."

Why do I keep getting this message? I have a premium account. There are 2 devices connected. I'm listening to offline music when this happens. Running on a iphone 6.

Newbie

Why do I keep getting this message?  I have a premium account.  There are 2 devices connected.  I'm listening to offline music when this happens.  Running on a iphone 6.   ...

user-removed

Not applicable

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes