Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294678 Views

529 replies

34 likes

Account
Free
  • 294678 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13772 Views

6 replies

11 likes

Security
  • 13772 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542557 Views

990 replies

115 likes

Account
  • 542557 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129833 Views

74 replies

12 likes

Account
Login
Premium
  • 129833 Views
  • 74 replies
  • 12 likes

Why does spotify charge me 10 dollars every month, i cancel my subscription every 22nd of each month

I feel like they are just robbing me and i can't stop them. My subscription has renewed on ITS OWN three times. Stop it spotify.

Newbie

I feel like they are just robbing me and i can't stop them. My subscription has renewed on ITS OWN three times. Stop it spotify.

445 Views

0 replies

0 likes

Subscription
  • 445 Views
  • 0 replies
  • 0 likes

Subscription via itunes/app store

Hey Guys, i used to pay via app store, everytime the subscription ended i extended it via the spotify app on my iphone. I just refilled my app store with some cash, but i cant find the option to extend the subscription in the app. Hope everybody can ...

Newbie

Hey Guys,  i used to pay via app store, everytime the subscription ended i extended it via the spotify app on my iphone. I just refilled my app store with some cash, but i cant find the option ...

329 Views

0 replies

0 likes

Subscription
  • 329 Views
  • 0 replies
  • 0 likes

Me ajudem

Não consigo conectar minha conta com o facebook, clico em redes sociais e em conectar no facebook, forneço meus dados aceitos que o aplicativo tenha acesso a minha conta porém não conecta

Visitor

Não consigo conectar minha conta com o facebook, clico em redes sociais e em conectar no facebook, forneço meus dados aceitos que o aplicativo tenha acesso a minha conta porém não conecta

146 Views

0 replies

0 likes

Account
Premium
Subscription
  • 146 Views
  • 0 replies
  • 0 likes

ayuda

Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, cuando veo mi cuenta del Banco esta mañana, me había...

Casual Listener

Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, c...

OviiiOne

Community Legend

386 Views

3 replies

0 likes

Subscription
  • 386 Views
  • 3 replies
  • 0 likes

Can't set up other devices

Does anyone understand why my profile e-mail, gender and dob would be incorrect? Although the help guide suggests logging into facebook to modify the information, everything is fine on fb's end. I'd like to set up other devices and this is starting t...

Newbie

Does anyone understand why my profile e-mail, gender and dob would be incorrect? Although the help guide suggests logging into facebook to modify the information,  everything is fine on fb'...

104 Views

0 replies

0 likes

Login
  • 104 Views
  • 0 replies
  • 0 likes

Me cobraron en dos tarjetas

¿Cómo puedo solucionarlo? O pedir reembolso de una tarjeta.

Newbie

¿Cómo puedo solucionarlo? O pedir reembolso de una tarjeta.

178 Views

0 replies

0 likes

Account
Subscription
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Trouble changing country

Was living in the USA, but have moved to Australia. I updated payment details via the changing country link provided in the Spotify help section. However, when I updated my payment details for my Spotify Premium account using my Australian card, the ...

Newbie

Was living in the USA, but have moved to Australia. I updated payment details via the changing country link provided in the Spotify help section.  However, when I updated my payment details f...

MaryC1

Spotify Legend

174 Views

1 replies

0 likes

Account
Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution RESET MY ACCOUNT

HI, COULD YOU PLEASE RESET THE DEVICES IN MY ACCOUNT? THANK YOU.

Newbie

HI, COULD YOU PLEASE RESET THE DEVICES IN MY ACCOUNT? THANK YOU.

MaryC1

Spotify Legend

142 Views

1 replies

0 likes

Account
Security
  • 142 Views
  • 1 replies
  • 0 likes

I cancelled my account the day it renewed. Why don't I get to keep it for the month I just paid for?

Question in subject. I paid for the month and cancelled my premium on the same day. It seems like I should either be refunded for the upcoming month or get to keep it for one more month before it is cancelled. Any advice is much appreciated!

Newbie

Question in subject. I paid for the month and cancelled my premium on the same day. It seems like I should either be refunded for the upcoming month or get to keep it for one more month before i...

119 Views

0 replies

0 likes

Account
Premium
  • 119 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged a month after joining Premium for Family

Hi, I just accepted an invitation to Premium for Family but was still charged an extra month on my CC? Can someone help me out with this please?Thanks!

Newbie

Hi,   I just accepted an invitation to Premium for Family but was still charged an extra month on my CC? Can someone help me out with this please? Thanks!

MaryC1

Spotify Legend

136 Views

1 replies

0 likes

Account
Premium
Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta pirateada

Alguien utiliza mi cuenta sin consentimiento, que puedo hacer para solucionarlo. gracias

Newbie

Alguien utiliza mi cuenta sin consentimiento, que puedo hacer para solucionarlo. gracias

MaryC1

Spotify Legend

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution CTRL+F still does not work in playlists

Hello people! Two years ago(?) the Spotify team removed the search filter in playlists, only to reimplement it sometime later. Now, two years(?) later, my account still can't use the function ctrl+f in my own playlists.My friends, however, can, using...

Regular

Hello people!   Two years ago(?) the Spotify team removed the search filter in playlists, only to reimplement it sometime later.    Now, two years(?) later, my account still c...

MaryC1

Spotify Legend

148 Views

1 replies

0 likes

Account
Other
  • 148 Views
  • 1 replies
  • 0 likes

no premium update available?

Ok, so my account was over drawn for the 12 bucks for premium update, which I paid through the bank as it is. So naturally since the money was taken, I would think my account is good, but its not. So why was i charged and i still dont have my account...

Newbie

Ok, so my account was over drawn for the 12 bucks for premium update, which I paid through the bank as it is. So naturally since the money was taken, I would think my account is good, but its not. So...

111 Views

0 replies

0 likes

Premium
  • 111 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family Subscriptions

Me and my family shared an accound, but found that difficoult, so we desided to make an family subscription. My father had trouble making an account, it said that tha e-mail adress already was taken, so he made an account on his job e-mail, but when ...

Newbie

Me and my family shared an accound, but found that difficoult, so we desided to make an family subscription. My father had trouble making an account, it said that tha e-mail adress already was taken,...

MaryC1

Spotify Legend

163 Views

1 replies

0 likes

Account
Login
Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Account being hijacked repeatedly

Somebody keeps accessing my account through email changes, password changes.I've even changed my facebook information, and nothing seems to help. The first time through, they deleted all my playlists and made their own. I recovered, deleted theirs an...

Casual Listener

Somebody keeps accessing my account through email changes, password changes. I've even changed my facebook information, and nothing seems to help.   The first time through, they deleted all m...

keyboardsmoke

Casual Listener

258 Views

3 replies

0 likes

Account
Security
  • 258 Views
  • 3 replies
  • 0 likes

Account Doesn't Exist When Resetting Password

When trying to set up a new username, it says that the account name already exists. But then when I try to reset the password, it says the account doesn't exist. Any advice??

Newbie

When trying to set up a new username, it says that the account name already exists. But then when I try to reset the password, it says the account doesn't exist. Any advice??

158 Views

0 replies

0 likes

Account
Login
  • 158 Views
  • 0 replies
  • 0 likes

family account and ad play difficulties.

Trying to get the Spotify Family account set up. The portion where I'd put in payment information just keeps pinwheeling. Must not want my business? also, I have the free account right now and every time I click the watch ad for commerical free 30 mi...

Newbie

Trying to get the Spotify Family account set up. The portion where I'd put in payment information just keeps pinwheeling. Must not want my business?  also, I have the free account right now and ...

116 Views

0 replies

0 likes

Account
Free
Premium
  • 116 Views
  • 0 replies
  • 0 likes

How to disconnect facebook from spotify?

I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also completely remove facebook so that I can edit my spot...

Newbie

I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also co...

180 Views

0 replies

0 likes

Account
Login
  • 180 Views
  • 0 replies
  • 0 likes

family account with simultaneous listening

I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when someone else is, it disconnects the first listener....

Newbie

I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when ...

164 Views

0 replies

0 likes

Account
  • 164 Views
  • 0 replies
  • 0 likes

Paying for a Spotify deal using Apple ID.

I can't seem to find a way to get the new Spotify deal using my Apple ID. Help!

Newbie

I can't seem to find a way to get the new Spotify deal using my Apple ID. Help!

KatesHere

Community Legend

2099 Views

4 replies

0 likes

Account
Premium
Subscription
  • 2099 Views
  • 4 replies
  • 0 likes