Premium for Family

[Putte76]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have premium for family and it works with 2 family members. The third member shows a status 'invite sent' and when we select accept in th email it pops up a window prompting a payment. I've tried removing the invite and re-sending but the same happens again.

[OneByBoo]

Hey there @Putte76,

thanks for posting !

Can you please send a screenshot of the issue you're having ?

Thanks 🙂

[Putte76]

Picture 1 shows that i've sent the invitation and picture 2 shows what happens when we accept the invitation from the email.

[OneByBoo]

Hey there @Putte76,

thanks for the screenshots !

Have the third user make sure he got the acceptance email and replyed to it.

Check spam folder or resend and have them use a different browser or incognito page to approve.