Premium not allowing me to make payment

[riteorrong]

I have been using premium for a long time and just received a message saying that my payment would not work.  Went in several times with the same payment card used previously as well as trying different cards and the same message keeps popping up.  I sent a message to the help desk and they said check the community and support, which I already had done, and there was nothing relating to my problem.  If anyone has a solution that would be marvelous.

[jean3601 · Accepted solution]

Hey @riteorrong, Welcome to the community! 🙂

It sounds like you received the automated reply? just reply to that email and Spotify staff will contact you 🙂

You can also contact support on twitter @SpotifyCares 

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂