Premium not cancelled

[517for1]

Hi, I cancelled my premium subscription
last month, but I have been charged for this month on 5th May. Can you cancel my subscription and refund my money please?

[Amarro · Accepted solution]

Hello and welcome to the Spotify Community!
I'll lead this directly to the team. Thanks for your patience

[MattSuda]

Hey @517for1

You will need to contact support for help with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

To make sure no further payments are taken, you need to sign into this page and make sure you have cancelled. 

https://www.spotify.com/accounts/subscription/

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

[517for1]

Thanks guys.

[Amarro]

Thanks @MattSuda 🙂