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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157137 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157137 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10636 Views
  • 3 replies
  • 10 likes
  • Security
  • 10636 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507462 Views
  • 985 replies
  • 112 likes
  • Account
  • 507462 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124531 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124531 Views
  • 74 replies
  • 12 likes

Premium Subscription - Cannot Charge

I started Premium subscription on the trial a few months ago and then continued subscribing. During that time, charges were successfully made to my Citi Advantage mastercard. Then I get an email indicating that payment cannot be received so premium i...

  • Newbie
  • I started Premium subscription on the trial a few months ago and then continued subscribing.  During that time, charges were successfully made to my Citi Advantage mastercard.  Then I get a...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Using Spotify at work without facebook?

Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory i should be able to log in to spotify with my usern...

  • Newbie
  • Hello, i created my spotify account a long time ago with my facebook login. I now want to use my spotify account at work, but i do not want to be logged in to facebook at my work place. So in theory ...
  • MattSuda
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
  • 229 Views
  • 1 replies
  • 0 likes

Adjusting Premium Membership Rate?

So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would rather pay that rate than the $9.99. How do I go about ge...

  • Newbie
  • So, I've been using Spotify Premium for quite some time, and I've always paid the $9.99 rate. When I first began my subscription, the student pricing was not available. As a student, and would...
  • MattSuda
  • Spotify Star
  • 179 Views
  • 2 replies
  • 0 likes
  • Premium
  • 179 Views
  • 2 replies
  • 0 likes

Premium became free after just one day!

Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 months I paid for (until August). So, today I logged i...

  • Casual Listener
  • Yesterday I paid for the recent offer, $9.00 MXN for 3 months (I'm from México) and cancelled the auto renewal, but there was a message that said I could still have the premium features for the 3 mon...
  • MattSuda
  • Spotify Star
  • 311 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 311 Views
  • 5 replies
  • 0 likes

Windows Phone offline experience

Hi, I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it does the same. The phone is a Lumia 920. Anyone has a clue on...

  • Newbie
  • Hi,   I just subscribed to Premium. I tried to make my playlists available offline, but the status is freezed at "Downloading 0%". I tried uninstalling the app and installing it again and it d...
  • Jason
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium
  • 217 Views
  • 1 replies
  • 0 likes

Multiple CC Charges

Hi Spotify, When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending charges against my account. Now not only have I been charged f...

  • Newbie
  • Hi Spotify,   When signing up for Spotify premium, there seemed to be an error in processing the transaction. I was prompted to try again and this went on until now where I have six pending ch...
  • MattSuda
  • Spotify Star
  • 630 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 630 Views
  • 7 replies
  • 0 likes

HELP! Off line songs too much space???

So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2.4 GB for 145 songs wouldn't make any sense. I want to kn...

  • Regular
  • So I downloaded around 145 songs for off line listening. This takes like 2.4GB in extreme quality. However, I've read in some forums that extreme quality songs take like 2.4 Mb per minute, so 2....
  • MattSuda
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Starred music Gone!

I was just listening to my playlist and then, it froze, when re-opened the app all of my starred music was gone! Please please please how can I get it back???

  • Newbie
  • I was just listening to my playlist and then, it froze, when re-opened the app all of my starred music was gone! Please please please how can I get it back???
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Free
  • 143 Views
  • 1 replies
  • 0 likes

Spotify premium 0.99€ for 3 month trouble

Hi, I try to get 3 month of spotify premium for 0.99€ :1) no problem to subscribe (I have a free spotify account)2) but when it is done, I can see on my account summary that I will be charge of 9.99€ ...3) No receipt receive in my mailbox ...4) Belie...

  • Newbie
  • Hi,   I try to get 3 month of spotify premium for 0.99€ : 1) no problem to subscribe (I have a free spotify account) 2) but when it is done, I can see on my account summary that I will be ch...
  • MattSuda
  • Spotify Star
  • 630 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 630 Views
  • 1 replies
  • 0 likes

Disconnect FB Account, but Emails are Redundant

Hi community, I've been trying to find a way to disconnect my Spotify premium account from my Facebook account. Though I've found in the community that the only real way to do this is to deactivate my original (FB) account and sign up for another thr...

  • Visitor
  • Hi community,   I've been trying to find a way to disconnect my Spotify premium account from my Facebook account.  Though I've found in the community that the only real way to do this is ...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 238 Views
  • 2 replies
  • 0 likes

Charged 4 times and still no premium account

This afternoon i logged in spotify and wanted to upgrade it to premium. i chose the student discount and put in every information that it needed, it didnt work and i figured to try again tomorrow. when i got home i checked my bank account and i was c...

  • Newbie
  • This afternoon i logged in spotify and wanted to upgrade it to premium. i chose the student discount and put in every information that it needed, it didnt work and i figured to try again tomorrow. wh...
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

charged 3 times in one month

My cc was charged once on the 1st and 2 more times on the 2nd of April 9.97 all 3 times. I don't know where to or how to contact anyone about this and I don't want to cancel sub.I love Spotify! It seems as though i may not have a choice. I can't affo...

  • Newbie
  • My cc was charged once on the 1st and 2 more times on the 2nd of April 9.97 all 3 times. I don't know where to or how to contact anyone about this and I don't want to cancel sub.I love Spotify! It se...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! How does Facebook have my new Facebook photo and Facebook name?

I uninstalled Spotify and ended my subscription months ago. I had then already disconnected my Facebook account. I originally signed up using a username and password. Now on a completely new Windows installation, I signed up for Spotify Premium again...

  • Casual Listener
  • I uninstalled Spotify and ended my subscription months ago. I had then already disconnected my Facebook account. I originally signed up using a username and password.   Now on a completely new...
  • MattSuda
  • Spotify Star
  • 333 Views
  • 4 replies
  • 0 likes
  • Account
  • 333 Views
  • 4 replies
  • 0 likes

How can I get Premium back/Recuperar mi cuenta premium

My Premium account has just expired two days ago, and I want to have it again. But there's a message on the website that reads they can't make that change on my account at the moment, and suggest to contact with customer service. What should I do? Th...

  • Newbie
  • My Premium account has just expired two days ago, and I want to have it again. But there's a message on the website that reads they can't make that change on my account at the moment, and suggest to ...
  • MattSuda
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Premium ending on the same day of payment??

Today, I bought spotify premium for 3 months using the 0.99€ promotion, and it says my subscription ends today, what is wrong??

  • Newbie
  • Today, I bought spotify premium for 3 months using the 0.99€ promotion, and it says my subscription ends today, what is wrong??
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Signed up with email - can't change profile information.

I have spotify premium which I signed up for through using my email and creating a username (not by using facebook). However, I am trying to update my profile information to the correct zip code, birthday, etc. and it won't let me. I keep getting an ...

  • Regular
  • I have spotify premium which I signed up for through using my email and creating a username (not by using facebook). However, I am trying to update my profile information to the correct zip code, bir...
  • MattSuda
  • Spotify Star
  • 1395 Views
  • 4 replies
  • 1 likes
  • Account
  • 1395 Views
  • 4 replies
  • 1 likes

Log me out.

The log me out everywhere button will not work.

  • Newbie
  • The log me out everywhere button will not work.
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Is it possible to use spotify in Japan?

Hello,Overseas, Account I am a college student in Texas and I will have my summer break within 2 weeks.i am planning to travel to Japan and stay there for the next 3 month.Although I have the Spotify Preminum account, is it still possible to use spot...

  • Newbie
  • Hello,Overseas, Account   I am a college student in Texas and I will have my summer break within 2 weeks. i am planning to travel to Japan and stay there for the next 3 month. Although I hav...
  • Erkan_Yılmaz
  • Community Legend
  • 5789 Views
  • 1 replies
  • 0 likes
  • Account
  • 5789 Views
  • 1 replies
  • 0 likes

Suddenly can't login to account - can't reset password either! Help!

Hi, FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this. Premium user since loooong - I've basically been in the Spotify game since closed beta way back in the day, before Facebook integrat...

  • Casual Listener
  • Hi,   FYI - I created this account only to solve this issue. I've used my "work-email" and a new username to post this.   Premium user since loooong - I've basically been in the Spotify...
  • lolboll
  • Newbie
  • 756 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 756 Views
  • 7 replies
  • 0 likes

Playlists gone / possible double account

Hello! I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it said I was connected with Facebook. Nothing on my facebook changed so I kep...

  • Visitor
  • Hello!      I opened my computer today and my Spotify that usually automatically starts up said my password was incorrect and wouldn't log it. I tried to change my password and it ...
  • Raeeka
  • Regular
  • 1338 Views
  • 56 replies
  • 0 likes
  • Account
  • 1338 Views
  • 56 replies
  • 0 likes