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Premium still not working

Premium still not working

Signed up for premium with student discount (Ireceived the confirmation email) 5 days ago and it is still not working for me. I have signed in and out multiple times plus deleted and re-downloaded the app. Also downloaded the app on iPad. Still says I have a free account. I have emailed spotify and haven't gotten a reply yet (after the automated one).
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9 Replies

Do you have a case #?



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Hello:) have you checked already your Spam box ? Which payment Method do you use? Have you been charged yet?

Kind regards,


Max aka. Amarro


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What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

kbrooksc - yes I do have a case number.

Amarro- there is nothing in my spam box and I have a charge pending. I used my Amex credit card.

Did you get an email receipt when you set up the subscription? If so what username is shown on that email receipt? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Peter - I did not get an email of a receipt, just the charge on my AMEX account.

Ok, in that case could you post your 8-digit case number and we will ask someone to check it out for you?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

01980792

I have passed that over to the Spotify team to chase up for you so keep an eye on your inbox.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hey @ahanoski!

 

You should get an email very soon, keep an eye on your inbox. 

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