I have tried getting support, but nothing works. I have emailed two times already - case # 01931557 and 01980641. I only got automated replies that didn't work. I replied and sent emails but there was no reply.
The support materials are not helping. I have tried to edit my profile to change my country to Canada, but it is disabled. I've checked my IP address, and it says Canada.
I've tried changing payment details, but I only have 2 options - Free, and Premium. I do not wish to start paying yet. There are support articles suggesting that you won't charge my credit card, but I only see the option to sign up for Premium.