Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Paid Subscription Expired - Can I Still Keep and Play offline my Music previously downloaded ?

See question in subject line above. Also, whats the difference between Unlimited and Premium. Seems like I can't play music offline with Unlimited but then why call it unlimited? Brian

Visitor

See question in subject line above.  Also, whats the difference between Unlimited and Premium.  Seems like I can't play music offline with Unlimited but then why call it unlimited? Brian

Peter__

Community Legend

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Wrong Password Premium Trial

I keep looking for the answer to this problem, but there are no work arounds or fixes that help me. -I use Google Chrome -Javascript Enabled -I don't sign in with Facebook Everytime I try to upgrade to the 30-day Premium Free Trail it says "Wrong Pas...

Newbie

I keep looking for the answer to this problem, but there are no work arounds or fixes that help me.   -I use Google Chrome -Javascript Enabled -I don't sign in with Facebook   E...

Peter__

Community Legend

5422 Views

1 replies

0 likes

  • 5422 Views
  • 1 replies
  • 0 likes

Spotify is charging me, but I'm not getting premium service

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere), they say there is no record or receipt of paymen...

Newbie

Spotify has charged my credit card two months in a row now, but I dont have premium service. When I've tried to contact them (only email because they don't seem to have a phone number listed anywhere...

shihershey

Newbie

4010 Views

6 replies

0 likes

Account
Free
Premium
Subscription
  • 4010 Views
  • 6 replies
  • 0 likes

payment

when i have put in my credit card info to upgrade the page kind of freezes and it never goes through. HELP!

Casual Listener

when i have put in my credit card info to upgrade the page kind of freezes and it never goes through. HELP!  

Jordi

Community Legend

248 Views

1 replies

0 likes

Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Account information is wrong

Hi, hoping someone can help. My job at school uses spotify and has it's own account, and i've had my own personal account for a while. At some point my account "turned into" my school's account. When I log into my account using my personal email and ...

Casual Listener

Hi, hoping someone can help.    My job at school uses spotify and has it's own account, and i've had my own personal account for a while. At some point my account "turned into" my schoo...

Peter__

Community Legend

384 Views

2 replies

0 likes

  • 384 Views
  • 2 replies
  • 0 likes

Changing facebook account deletes my playlists.

I've been having this problem for months now which began with me deciding to delete my facebook account and transfering most of the apps I used and needed FB authorization onto a new account. So I go on the spotify website which requires me to change...

Visitor

I've been having this problem for months now which began with me deciding to delete my facebook account and transfering most of the apps I used and needed FB authorization onto a new account. So I go...

user-removed

Not applicable

364 Views

3 replies

0 likes

Account
Premium
Subscription
  • 364 Views
  • 3 replies
  • 0 likes

spotify unlimited

Hello, i would like to subscribe again to spotify with the "unlimited" subscribment, since i don't have any smartphone or mobile device. However, it doesn't appear in the choice, it's "premium" or nothing... Thank you in advance for your help

Newbie

Hello, i would like to subscribe again to spotify with the "unlimited" subscribment, since i don't have any smartphone or mobile device. However, it doesn't appear in the choice, it's "premium" or ...

Peter__

Community Legend

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Getting a reciept/invoice

Hi I need a reciept for every payment ive done to Spotify, can anyone help me how i get them? I've been on the page where it says they should be, but the page is empty. Hope someone can help me! /Tine

Newbie

Hi I need a reciept for every payment ive done to Spotify, can anyone help me how i get them?   I've been on the page where it says they should be, but the page is empty.   Hope s...

Peter__

Community Legend

2489 Views

1 replies

0 likes

  • 2489 Views
  • 1 replies
  • 0 likes

Playlists Gone, Premium subscription lost, no customer service.

Logged in this morning, and my playlists was wiped and replaced with a "Windows Media Player" playlist (funny enough i use mac and don't have media player), Not only that but my account have been degraded to free (yet i still pay) And when i send a m...

Casual Listener

Logged in this morning, and my playlists was wiped and replaced with a "Windows Media Player" playlist (funny enough i use mac and don't have media player), Not only that but my account have bee...

Jason

Spotify Legend

486 Views

5 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 486 Views
  • 5 replies
  • 0 likes

Solved!! Telia Family, need to downgrade to free

Hi I have had a premium subscription for a long time and have just started a new Telia Family subscription. As far as I have been able to figure out my old premium account need to be downgraded to a "free" account before I can move my account to Teli...

Casual Listener

Hi   I have had a premium subscription for a long time and have just started a new Telia Family subscription. As far as I have been able to figure out my old premium account need to be ...

Peter__

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

HELP

My account says that its is currently on the Spotify free but they are continuing to charge on my account, please help!!!

Newbie

My account says that its is currently on the Spotify free but they are continuing to charge on my account, please help!!!

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

[Billing] Student Discount not Applied

First off, Spotify you need a freaking phone number! At least use Skype for the love of god. Secondly, I love your service. Now for the problem at hand. In August, I signed up for the Student Discount but my billing statement states that I have been ...

Casual Listener

First off, Spotify you need a freaking phone number! At least use Skype for the love of god. Secondly, I love your service.   Now for the problem at hand.   In August, I signed up f...

Richard

Community Legend

1036 Views

13 replies

0 likes

Premium
  • 1036 Views
  • 13 replies
  • 0 likes

Spotify family

I dident get any mail from spotyfie when i get invite

Newbie

I dident get any mail from spotyfie when i get invite

Richard

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Talking with Support Staff

Dear all, I have a problem with my account, I would like to talk to one of the spotify staff members. Do you know how to contact them by phone in UK? They have stopped answering my tweets, I feel so frustrated, I am a customer that pays and requires ...

Visitor

Dear all,   I have a problem with my account, I would like to talk to one of the spotify staff members. Do you know how to contact them by phone in UK?   They have stopped answeri...

osornios

Spotify Star

1059 Views

9 replies

0 likes

Account
Premium
Subscription
  • 1059 Views
  • 9 replies
  • 0 likes

unauthorized charge for this product

This service was purchased on my credit card which I did not authorize. Order #396778459018 should be refunded to my credit card and no longer be accessed. Please contact me at to discuss this matter. I need immediate attention to this matter. I am ...

Casual Listener

This service was purchased on my credit card which I did not authorize. Order #396778459018 should be refunded to my credit card and no longer be accessed. Please contact me at <snip> to discus...

Peter__

Community Legend

416 Views

2 replies

0 likes

Account
  • 416 Views
  • 2 replies
  • 0 likes

Can´t use premium,PLEASE HELP

Hey, I´m from mexico, i´ve just got a spotify pre-paid carr and i have the register of the payment which is of 300 pesos, but i still can´t use the premium service.

Newbie

Hey, I´m from mexico, i´ve just got a spotify pre-paid carr and i have the register of the payment which is of 300 pesos, but i still can´t use the premium service.

Peter__

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

NUS card invalid ?

I got my new NUS card today and spotify keeps saying it's invalid! I've tried using my card on other websites with no problems so no idea why it's not working here. Really want to upgrade! Help!?

Newbie

I got my new NUS card today and spotify keeps saying it's invalid! 😞 I've tried using my card on other websites with no problems so no idea why it's not working here.   Really want to up...

Peter__

Community Legend

429 Views

2 replies

0 likes

  • 429 Views
  • 2 replies
  • 0 likes

Free trial

I signed up for a new account and tried to subscribe to the 30-day trial via your website. When i try, it comes back as "Invalid passowrd". 1. I am already logged in. 2. I've logged out and logged back in with same response. I was able to get a 7 day...

Newbie

I signed up for a new account and tried to subscribe to the 30-day trial via your website. When i try, it comes back as "Invalid passowrd". 1. I am already logged in. 2. I've logged out and logged ba...

Peter__

Community Legend

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Lost my premium account and playlist

I don't know what happened, but my Spotify account deleted all of my playlists and now it's asking me to upgrade to premium - but I've been premium for years. Tried logging out and logging-in, deleted the app from facebook, logged in with my email. N...

Casual Listener

I don't know what happened, but my Spotify account deleted all of my playlists and now it's asking me to upgrade to premium - but I've been premium for years. Tried logging out and logging-in, delete...

Peter__

Community Legend

206 Views

2 replies

0 likes

  • 206 Views
  • 2 replies
  • 0 likes

Solved!! I want to gift a premium account

Hi, i´m new here and i want to gift several accounts to some clients. gift, Account, How can i do this? Thanks.

Casual Listener

Hi, i´m new here and i want to gift several accounts to some clients. gift, Account,  How can i do this?   Thanks.

4djes

Casual Listener

463 Views

4 replies

0 likes

Account
Premium
  • 463 Views
  • 4 replies
  • 0 likes