Premium stopped working

[emmagoodwin]

Hey.

My Spotify Premium suddenly stopped working, because the payment didn´t go through.

Also, I don´t remember my username, and when I put my e-mail in, it says that it´s not found, even though I receive messages from you daily.

I really need Premium back asap!

[Joe]

You don't usually just login with your facebook credentials? In that case, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.