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Premium upgrade fail yet charged

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Premium upgrade fail yet charged

Casual Listener
I used my CashApp Virtual debit card to upgrade to spotify premium student discount. I was charged $4.99 three times but I still have a free account.
3 Replies

Re: Premium upgrade fail yet charged

Rock Star 24
Rock Star 24

Hey @Ei92,

 

It's very likely just a pending charge if you haven't received a receipt from Spotify via Email: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

MaximRock Star 24
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Re: Premium upgrade fail yet charged

Casual Listener
The money was definitely subtracted from my account. I was in the process of selecting my university for the student discount verification when things froze up. The whole freezing issue makes me fear that although the transaction went through, I will not receive the student premium verification

Re: Premium upgrade fail yet charged

Rock Star 24
Rock Star 24

If you haven't received a receipt from Spotify via Email, then the transactions haven't completed and the charges are just pending charges.

 

Wait a few days and the charges should and will disappear by itself.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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