Announcements

Premium will not work

Solved!

Premium will not work

wenewman
Since I moved to iPhone 6 my premium account will not work. It says that I am paid.
Reply

Accepted Solutions
Marked as solution

XxRareFxX
Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

View solution in original post

6 Replies

kbrooksc

Hi there,

 

What sort of issues are you having ?



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


wenewman
I am paying for premium but it says free under accounts. When I try to upgrade I receive a notification saying I already have an account paid through October 25th

Marked as solution

XxRareFxX
Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

kbrooksc

Yes - follow the steps that @XxRareFxX mentioned. If those don't work, you can reach out to the spotify support team - They can be reached through their Twitter Handle @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


wenewman
I have tried both, neither solve the problem.

kbrooksc

Go ahead and use that contact form. The accounts team should be able to help you once a case is opened. 



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Suggested posts

Env: prod