Premium

[_clairotte_]

Hi, 

I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account"  that i'm premium but not on my computer or cellphone. 

Do I have to wait some time?

What can I do?

Thanks a lot, 

[jean3601 · Accepted solution]

Hello @_clairotte_, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂