Problem with Facebook account/Email account

[chicagocubsfan]

Hi, I signed up for Spotify premium when it was 3 months for $.99. I have not been able to access my account at all and Spotify Cares assured me that there was no account associated with my email. I just got charged for the $10 regular charge despite this. 

I think what might have happened is that I signed up for the premium account with my email and then connected through Facebook later. This is a problem now for 3 months as my account has not recognized my premium membership.

Wondering if there is anything Spotify can do to get me a refund as I would like to avoid using a chargeback.

[chicagocubsfan]

Any help?

[chicagocubsfan]

?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[MattSuda]

If you can't sign into the account, then use this form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/