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Problem with Facebook account/Email account

Problem with Facebook account/Email account

Hi, I signed up for Spotify premium when it was 3 months for $.99. I have not been able to access my account at all and Spotify Cares assured me that there was no account associated with my email. I just got charged for the $10 regular charge despite this. 

 

I think what might have happened is that I signed up for the premium account with my email and then connected through Facebook later. This is a problem now for 3 months as my account has not recognized my premium membership.

 

Wondering if there is anything Spotify can do to get me a refund as I would like to avoid using a chargeback.

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4 Replies

Any help?

?

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

If you can't sign into the account, then use this form:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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