Problem with Facebook account/Email account

chicagocubsfan · 2015-03-30

Hi, I signed up for Spotify premium when it was 3 months for $.99. I have not been able to access my account at all and Spotify Cares assured me that there was no account associated with my email. I just got charged for the $10 regular charge despite this.

I think what might have happened is that I signed up for the premium account with my email and then connected through Facebook later. This is a problem now for 3 months as my account has not recognized my premium membership.

Wondering if there is anything Spotify can do to get me a refund as I would like to avoid using a chargeback.

chicagocubsfan · 2015-03-30

Any help?

chicagocubsfan · 2015-03-30

?

MattSuda · 2015-03-30

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

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MattSuda · 2015-03-30

If you can't sign into the account, then use this form:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

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Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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