Help Wizard

Step 1


Problem with Facebook and Spotify connection

Problem with Facebook and Spotify connection




My Question or Issue


I don't remember did I first create account by email or through Facebook. But there was always showing my full name and profile picture. I was also able to search FB friends. Now I have only numbers and no picture. Also no result for friends. If I'm checking settings there's no connect or disconnect Facebook button. I have looked through mobile, web, computer. Although i am signing in through Facebook.


Would like to get my profile back to normal - name, picture.

3 Replies

Hey @Eqle.


Thanks for getting in touch with us! We'll be glad to help you out.


Could you help us out by sending us a screenshot of your profile page on your desktop app? This will help us figure out what might be going on.



Hello! I have the same issue - my full name as well as Facebook picture used to be displayed but this happened. Here's a snap.


Screen Shot 2018-10-22 at 11.41.24.png

Hey @ndimitrova.


Thanks for reaching out to us - we're here to help 🙂


Could you try following these steps to disconnect and then reconnect your Facebook account to your Spotify account?


If that doesn't do the trick, could you make sure that you have enabled data processing for Facebook by going here?


Let us know how it goes!

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