Problem with account

user-removed · 2014-02-01

Since yesterday I can not play spotify on my sonos anymore. It says that I am a free user but I'm a premium user for more then a year already. What is going on?

Taylor · 2014-02-01

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to check whether your account is still registered as being premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

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user-removed · 2014-02-01

Hi, why should I not be premium anymore? I did not change anything. Can it change by itself from premium to free?

Peter__ · 2014-02-01

Only if you cancelled it or a payment failed (in which case you would have received an email).

Peter
Spotify Community Mentor and Troubleshooter

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