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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165573 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165573 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11130 Views
  • 6 replies
  • 11 likes
  • Security
  • 11130 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513927 Views
  • 986 replies
  • 112 likes
  • Account
  • 513927 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125532 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125532 Views
  • 74 replies
  • 12 likes

I am charged for free trial

Hello. Yesterday I received an e-mail that I could get 30 days free trial of premium. I signed up, but I was charged a full month. Why is that??

  • Newbie
  • Hello.   Yesterday I received an e-mail that I could get 30 days free trial of premium. I signed up, but I was charged a full month. Why is that??
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Change email to previous email that was linked to Facebook

Hi, I recently deleted my Facebook permanently and signed up for Spotify with a side email.After the confirmation of having my FB account deleted I am trying to change my email back to the one I used originally.However, Spotify still recognizes the o...

  • Newbie
  • Hi, I recently deleted my Facebook permanently and signed up for Spotify with a side email. After the confirmation of having my FB account deleted I am trying to change my email back to the one I us...
  • Jamie
  • Spotify Legend
  • 601 Views
  • 3 replies
  • 0 likes
  • Account
  • 601 Views
  • 3 replies
  • 0 likes

Facebook, Spotify, & Heartbleed

Hey everyone! "An encryption flaw called the Heartbleed bug is already being called one of the biggest security threats the Internet has ever seen. The bug has affected many popular websites and services — ones you might use every day, like Gmail and...

Screen Shot 2014-04-09 at 10.35.16 PM.png Screen Shot 2014-04-09 at 10.38.44 PM.png
  • Community Legend
  • Hey everyone!   "An encryption flaw called the Heartbleed bug is already being called one of the biggest security threats the Internet has ever seen. The bug has affected many popu...
  • dinomight
  • Spotify Star
  • 2984 Views
  • 1 replies
  • 3 likes
  • Account
    Login
    Other
    Security
  • 2984 Views
  • 1 replies
  • 3 likes

Solved!! missing lists

i am able to login, but can't get to the page with my songs, thanks cary

  • Regular
  • i am able to login, but can't get to the page with my songs, thanks  cary
  • Joe
  • Community Legend
  • 548 Views
  • 5 replies
  • 0 likes
  • 548 Views
  • 5 replies
  • 0 likes

Changed my Facebook password and now all my playlists are gone

I changed my Facebook password and now all my playlists are gone. I'd like to recover them but I don't know what to do. I've read through these threads, but none seem to apply. Help?

  • Newbie
  • I changed my Facebook password and now all my playlists are gone. I'd like to recover them but I don't know what to do. I've read through these threads, but none seem to apply. Help?
  • Christoffer
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

payment with credit card

A few months ago, I got a free trial for Spotify and payed my first payment last month. That month Spotify sent me an email one day stating that the card I had signed up Spotify with did not have enough funds to cover the payment due and so I put mon...

  • Casual Listener
  • A few months ago, I got a free trial for Spotify and payed my first payment last month.  That month Spotify sent me an email one day stating that the card I had signed up Spotify with did not ...
  • Joe
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 227 Views
  • 1 replies
  • 0 likes

U.S student discount

I currently have a premium spotify subscription and did not know about the U.S student discount. Is there a way for me to apply for the discount without having to make a brand new account? Thanks

  • Casual Listener
  • I currently have a premium spotify subscription and did not know about the U.S student discount. Is there a way for me to apply for the discount without having to make a brand new account? Thanks&n...
  • Joe
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 207 Views
  • 1 replies
  • 0 likes

Premium

I subscribed to premium and it doesn't work

  • Newbie
  • I subscribed to premium and it doesn't work
  • Joe
  • Community Legend
  • 425 Views
  • 6 replies
  • 0 likes
  • 425 Views
  • 6 replies
  • 0 likes

Spotify Unlimited not working on my iPhone

Recently subscribed to Spotify Unlimited, but according to my phone I'm still using it for free. Can only skip a number of times and can only listen to my playlists in shuffle mode. Have logged out and logged in, uninstalled and reinstalled. Any advi...

  • Casual Listener
  • Recently subscribed to Spotify Unlimited, but according to my phone I'm still using it for free.  Can only skip a number of times and can only listen to my playlists in shuffle mode.   ...
  • Joe
  • Community Legend
  • 1016 Views
  • 3 replies
  • 0 likes
  • 1016 Views
  • 3 replies
  • 0 likes

Playlists deleted, followers gone.

So I created a second Spotify account to use at school, as they have Facebook blocked, and was told that I could merge the two accounts by activating Facebook on the second one. When I did this, my playlists were deleted from the first one, and all m...

  • Visitor
  • So I created a second Spotify account to use at school, as they have Facebook blocked, and was told that I could merge the two accounts by activating Facebook on the second one. When I did this, my p...
  • user-removed
  • Not applicable
  • 629 Views
  • 7 replies
  • 0 likes
  • Account
  • 629 Views
  • 7 replies
  • 0 likes

Solved!! Deleting an account

Hi, I want to delete my account. I've sent a request via contact form and the automated message directed me to the Community page. So am I and I request somebody in charge to deal with that problem. The reason for deleting the account is that I no lo...

  • Visitor
  • Hi,  I want to delete my account. I've sent a request via contact form and the automated message directed me to the Community page. So am I and I request somebody in charge to deal with that p...
  • Joe
  • Community Legend
  • 635 Views
  • 3 replies
  • 0 likes
  • Account
  • 635 Views
  • 3 replies
  • 0 likes

Premium gone, playlists too

User (myname@gmail.com) has been overwritten somehow with a blank new user. Seems like a common issue, but none of the common solutions have worked for me. Contact form just spams me an email telling me to look on the forums, where I began. Please re...

  • Visitor
  • User (myname@gmail.com) has been overwritten somehow with a blank new user.   Seems like a common issue, but none of the common solutions have worked for me.   Contact form just spa...
  • user-removed
  • Not applicable
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes

Premium subscription suddenly ended

Hey there! I've had a premium account for a while now and it always worked. For some reason it ended two days ago. The payment went out of my account today. So what could be the reason for it to downgrade? Thanks for infos!

  • Regular
  • Hey there!    I've had a premium account for a while now and it always worked. For some reason it ended two days ago.  The payment went out of my account today. So what could be ...
  • user-removed
  • Not applicable
  • 803 Views
  • 13 replies
  • 0 likes
  • 803 Views
  • 13 replies
  • 0 likes

Solved!! Someone is using my email address for a free trial subscription!

Hi Spotify, I have had an email containing a receipt for a Spotify Premium 30-day free trial. The email in question is not used by myself for spotify, and teh bank card details are not mine. Can this be shut down and diassociated with my email addres...

  • Casual Listener
  • Hi Spotify,   I have had an email containing a receipt for a Spotify Premium 30-day free trial. The email in question is not used by myself for spotify, and teh bank card details are not min...
  • jsd86
  • Casual Listener
  • 692 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 692 Views
  • 2 replies
  • 0 likes

Cant login to my spotify account

Hi, I have everything right when I try to sign in. It sais your country does not match the one set in my facebook profile. I even tried updating it on facebook and it still won't work! Help me!

  • Newbie
  • Hi, I have everything right when I try to sign in. It sais your country does not match the one set in my facebook profile. I even tried updating it on facebook and it still won't work! Help me!
  • Merik
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

accidental payment

I updated my vodafone mobile contract last month and had to wait a month after cancelling my premium account on spotify to use the vodafone free spotify premium. I went on spotify just now to use the vodafone premium but went back on to my personal p...

  • Newbie
  • I updated my vodafone mobile contract last month and had to wait a month after cancelling my premium account on spotify to use the vodafone free spotify premium. I went on spotify just now to use t...
  • user-removed
  • Not applicable
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Solved!! It says 9.99 TRY, but I am being charged 10.30 TRY

So Its my first month of substriction with payment since my trial version is long gone. This morning I ve checked if I am charged already and saw that yes I am. Problem is is should be 9.99 TRY but I am being charged 10.30 TRY according to my bank ac...

  • Newbie
  • So Its my first month of substriction with payment since my trial version is long gone. This morning I ve checked if I am charged already and saw that yes I am. Problem is is should be 9.99 TRY but I...
  • Merik
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 336 Views
  • 1 replies
  • 0 likes

My Main Spotify Account is Not Working

On Friday for some reason my main spotify account stopped working and wouldn't let me log on my account. I thought my account was simply compromised and needed a password reset. I went to the spotify page where I can reset my account information and ...

  • Regular
  • On Friday for some reason my main spotify account stopped working and wouldn't let me log on my account. I thought my account was simply compromised and needed a password reset. I went to the spotify...
  • user-removed
  • Not applicable
  • 644 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 644 Views
  • 10 replies
  • 0 likes

Can't access my "real" account only the duplicate facebook account

I cant access my "real" account with premium and playlists. I can only login to the fb account that has been created and that won't help me. Ive tried the contact form but still no respone. I want my fb account deleted and my main account active and ...

  • Casual Listener
  • I cant access my "real" account with premium and playlists. I can only login to the fb account that has been created and that won't help me.   Ive tried the contact form but still no respo...
  • user-removed
  • Not applicable
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
  • 373 Views
  • 2 replies
  • 0 likes

Deleted spotify app on facebook, lost all of my music

I only ever had a facebook account and used it to log into spotify. Recently I had the idea(don't know why) to delete the Spotify app from my facebook and make an actual account and then try to merge them so I could stop using facebook. I logged into...

  • Visitor
  • I only ever had a facebook account and used it to log into spotify. Recently I had the idea(don't know why) to delete the Spotify app from my facebook and make an actual account and then try to merge...
  • user-removed
  • Not applicable
  • 511 Views
  • 2 replies
  • 0 likes
  • Login
    Other
  • 511 Views
  • 2 replies
  • 0 likes