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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Aboodi
  • Newbie
  • 245594 Views
  • 416 replies
  • 26 likes
  • Account
    Free
  • 245594 Views
  • 416 replies
  • 26 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12734 Views
  • 6 replies
  • 11 likes
  • Security
  • 12734 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527433 Views
  • 989 replies
  • 113 likes
  • Account
  • 527433 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127733 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127733 Views
  • 74 replies
  • 12 likes

Issue with Vodafone blaming Spotify for lack of premium account after upgrade to Vodafone tariff

I had Spotify premium with my Vodafone contract in November. It was for 6 months and this ends on 11th May. Vodafone text me on 9th May to say if I upgraded my account I could have premium free for the rest of my 24 month contract. I did this. My spo...

  • Newbie
  • I had Spotify premium with my Vodafone contract in November. It was for 6 months and this ends on 11th May. Vodafone text me on 9th May to say if I upgraded my account I could have premium free for t...
  • Joe
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium
  • 336 Views
  • 1 replies
  • 0 likes

Paymet card not registered to same country as account

Hi, I'm trying to sign up for premium and it keeps telling me that it can't process my payment because my card isn't registered to the same country as my profile, but it is. I have an Irish card and Ireland is the country on my profile. My card is de...

  • Casual Listener
  • Hi,   I'm trying to sign up for premium and it keeps telling me that it can't process my payment because my card isn't registered to the same country as my profile, but it is. I have an Iris...
  • maevelorton3
  • Casual Listener
  • 755 Views
  • 4 replies
  • 0 likes
  • 755 Views
  • 4 replies
  • 0 likes

Premium on Squeezebox, not on PC

I have had Premium on my Squeezebox Touch for many months, works fine. How do I get my laptop & my Android phone to treat me as a Premium user? Thanks.

  • Newbie
  • I have had Premium on my Squeezebox Touch for many months, works fine.  How do I get my laptop & my Android phone to treat me as a Premium user?  Thanks.
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to Premium, lost all playlists

I did two things today - change my Facebook password because of the potential security issues and upgraded from Unlimited to Premium for a 30 day free trial. Not sure which of these caused it, but I no longer have any of my playlists.

  • Casual Listener
  • I did two things today - change my Facebook password because of the potential security issues and upgraded from Unlimited to Premium for a 30 day free trial. Not sure which of these caused it, but I ...
  • Joe
  • Community Legend
  • 482 Views
  • 4 replies
  • 0 likes
  • 482 Views
  • 4 replies
  • 0 likes

Delete subscription SofortÜberweisung

Hello there, i have a problem with spotify. I payed my subscription with SofortÜberweisung. But no it doesn't work anymore and i can't delete my subscription. Here is a picture of my problem. I hope that someone can help me :). Greetings from Germany

  • Newbie
  • Hello there,   i have a problem with spotify. I payed my subscription with SofortÜberweisung. But no it doesn't work anymore and i can't delete my subscription.       ...
  • gunjandshah
  • Regular
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Song not available in my country

Hi, I would like to here some songs like (Klingande - Jubel) and it says to me that: This track is currently not available in the United Kindom. If you have the file on your computer you can import it. So I would like to LISTEN not import or somethin...

  • Newbie
  • Hi,   I would like to here some songs like (Klingande - Jubel) and it says to me that: This track is currently not available in the United Kindom. If you have the file on your computer you c...
  • Joe
  • Community Legend
  • 3717 Views
  • 2 replies
  • 0 likes
  • 3717 Views
  • 2 replies
  • 0 likes

Student Discount Eligibility

Do I qualify as a high school senior who has been accepted to a college and confirmed that acceptance (I also have a school .edu e-mail address, etc.)?

  • Newbie
  • Do I qualify as a high school senior who has been accepted to a college and confirmed that acceptance (I also have a school .edu e-mail address, etc.)?
  • kbrooksc
  • Community Legend
  • 1479 Views
  • 2 replies
  • 0 likes
  • 1479 Views
  • 2 replies
  • 0 likes

Switching Facebook accounts connected to Spotify

Hey you, I've got a big problem. My Spotify Premium Acc is conntected to an old Facebook-Acc. I want to switch to the new Facebook-Acc. I've already read the information how to switch, but it doesn't work. If I'm trying to go to 'PREFERENCES' (Window...

  • Newbie
  • Hey you, I've got a big problem. My Spotify Premium Acc is conntected to an old Facebook-Acc. I want to switch to the new Facebook-Acc. I've already read the information how to switch, but it doesn't...
  • Joe
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm in the wrong country. Can't change country

I cant get spotfiy to go online. My profile says that im in the USA but im living in Germany and I got a German IP. I cant change it on my own in my profile because its greyed out. PLEASE change my country to Germany. My username on spotify is: maxi2...

  • Casual Listener
  • I cant get spotfiy to go online. My profile says that im in the USA but im living in Germany and I got a German IP. I cant change it on my own in my profile because its greyed out. PLEASE change my c...
  • Joe
  • Community Legend
  • 423 Views
  • 3 replies
  • 0 likes
  • Account
  • 423 Views
  • 3 replies
  • 0 likes

Student discount

Hi Spotify, I'm wishing to upgrade to premium with an NUS extra student card but spotify is telling me I'm not eligibe for the discount. Please can you help me apply it to my account? Thanks. Sonia

  • Newbie
  • Hi Spotify,    I'm wishing to upgrade to premium with an NUS extra student card but spotify is telling me I'm not eligibe for the discount. Please can you help me apply it to my account...
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Lost all my account data after installing the new desktop version

Hi, I updated Spotify on my PC (version 0.9.8.296) and after I logged in with my facebook account as usual, all of the data of my account was gone: my playlists, my followers, the people I was following, everything! Does anyone know how this happened...

  • Visitor
  • Hi,   I updated Spotify on my PC (version 0.9.8.296) and after I logged in with my facebook account as usual, all of the data of my account was gone: my playlists, my followers, the people I...
  • Joe
  • Community Legend
  • 592 Views
  • 5 replies
  • 0 likes
  • 592 Views
  • 5 replies
  • 0 likes

Service

Was tun wenn Spotify den Service einstellt?

  • Newbie
  • Was tun wenn Spotify den Service einstellt?
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Gift Cards in Ft. Lauderdale??

Hi There, I have a friend who is vactioning in Ft. Lauderdale this week who has agreed to pick me up a couple of 6 month gift cards. Based on the information which appears on this page: spotify.com/us/gift-card/ .. he says he's been to two Target's, ...

  • Casual Listener
  • Hi There,   I have a friend who is vactioning in Ft. Lauderdale this week who has agreed to pick me up a couple of 6 month gift cards.   Based on the information which appears on th...
  • epalmeid
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Account Not Upgrading to Premium

I just opened a Spotify Free Trial Account today. But the lady from Spotify talking in between my songs is so annoying that I want to upgrade as soon as possible to the Premium paid account. In the menu this is not an option and I do not want to wait...

  • Newbie
  • I just opened a Spotify Free Trial Account today. But the lady from Spotify talking in between my songs is so annoying that I want to upgrade as soon as possible to the Premium paid account. In the m...
  • Joe
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Account hacked - Starred playlist gone

Someone had accessed my accounts and removed my playlists/added their own. I removed theirs, restored mine, but one major problem. They removed majority of my starred songs, is there any way to recover these? Thank you.

  • Casual Listener
  • Someone had accessed my accounts and removed my playlists/added their own. I removed theirs, restored mine, but one major problem.   They removed majority of my starred songs, is there any w...
  • Joe
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

What will happen with the Starred Songs playlist?

With the new update, stars are gone, now the are simply saved as "My Songs". Will the starred songs disappear? They should have merged both playlists to avoid confusion.

  • Newbie
  • With the new update, stars are gone, now the are simply saved as "My Songs".   Will the starred songs disappear?   They should have merged both playlists to avoid confusion.
  • Joe
  • Community Legend
  • 13327 Views
  • 6 replies
  • 5 likes
  • 13327 Views
  • 6 replies
  • 5 likes

Double subscription to PREMIUM

Hi sorry but I have a problem... I receive a message from SPOTIFY that you offer a 30 days subscriptions for Free... and do click and finish all the procedure... when I open the application, All the applications options did not change like a free acc...

  • Newbie
  • Hi sorry but I have a problem...   I receive a message from SPOTIFY that you offer a 30 days subscriptions for Free... and do click and finish all the procedure... when I open the applicatio...
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Deleted playlists keep appering in my profile - I can't even hide them

Hi, I have two playlists that I deleted long ago (and they don't show on my list of playlist at the left side of the screen). My problem is that after the latest update they appear among my shared playlists. I can't delete them and, unlike every othe...

  • Casual Listener
  •   Hi,   I have two playlists that I deleted long ago (and they don't show on my list of playlist at the left side of the screen).   My problem is that after the latest update...
  • Joe
  • Community Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • Other
  • 513 Views
  • 3 replies
  • 0 likes

Solved!! Drag to rearrange order of tracks in a playlist disabled?

I cannot seem to find any way to rearrange tracks in a playlist (other than sorting them alpahebtically, by time added, etc.). it used to just be a matter of dragging them around. Is that functionality now gone? There's no column for order, which wou...

  • Regular
  • I cannot seem to find any way to rearrange tracks in a playlist (other than sorting them alpahebtically, by time added, etc.). it used to just be a matter of dragging them around. Is that functionali...
  • Joe
  • Community Legend
  • 2757 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2757 Views
  • 5 replies
  • 0 likes