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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83210 Views

29 replies

0 likes

  • 83210 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104136 Views

10 replies

3 likes

Account
Login
  • 104136 Views
  • 10 replies
  • 3 likes

Solved!! still not working

I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall, nothing. Any help? Also, im not paying to continue...

Casual Listener

I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall,...

bblackburn827

Casual Listener

434 Views

3 replies

0 likes

Premium
Subscription
  • 434 Views
  • 3 replies
  • 0 likes

Help

Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium

Casual Listener

Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium

Joe

Community Legend

326 Views

2 replies

0 likes

Premium
  • 326 Views
  • 2 replies
  • 0 likes

active sessions

I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify

Newbie

I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify

Joe

Community Legend

983 Views

1 replies

0 likes

Account
Login
Security
  • 983 Views
  • 1 replies
  • 0 likes

How do I log in to Mac client?

I have no idea how to log in using the Mac client. Logging into the website is easy as cake, using Facebook. The Mac client asks me to enter a Spotify username or Facebook email (whatever the latter is...). However, entering my number Spotify usernam...

Newbie

I have no idea how to log in using the Mac client.  Logging into the website is easy as cake, using Facebook.   The Mac client asks me to enter a Spotify username or Facebook email (wha...

Joe

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Problem with 2 Accounts

I am currently living in Spain and had a similar problem with trying to change my country on my account page (from US to Spain). So I decided to try to make a new account without attaching the account to my Facebook and then send myself my existing U...

Visitor

I am currently living in Spain and had a similar problem with trying to change my country on my account page (from US to Spain). So I decided to try to make a new account without attaching the accoun...

Joe

Community Legend

229 Views

1 replies

0 likes

Account
  • 229 Views
  • 1 replies
  • 0 likes

1148473873 help

I can not log into my account, I linked facebook account with 2 accounts and now I can not access before, this was my number user 1148473873, thanks

Newbie

I can not log into my account, I linked facebook account with 2 accounts and now I can not access before, this was my number user 1148473873, thanks

Christoffer

Community Legend

231 Views

1 replies

0 likes

Account
Other
  • 231 Views
  • 1 replies
  • 0 likes

Pay for 12 months in advance - gone!

Hi, Why have you removed the 12 Months subscription?!?!? I want to pay once for a whole year and that's it. Why are you making things worse, what is the explanation for this?

Music Fan

Hi,   Why have you removed the 12 Months subscription?!?!?   I want to pay once for a whole year and that's it. Why are you making things worse, what is the explanation for thi...

Greg

Roadie

470 Views

1 replies

0 likes

Premium
Subscription
  • 470 Views
  • 1 replies
  • 0 likes

paying for premium

Hi! During 2013 I started to use Spotify and tried Premium for one month. It kept on pulling money from my account thogh I tried to end the business. I had contact with you at that time and you said that it might have to do with logging in through Fa...

Visitor

Hi!    During 2013 I started to use Spotify and tried Premium for one month. It kept on pulling money from my account thogh I tried to end the business. I had contact with you at that t...

Greg

Roadie

255 Views

1 replies

0 likes

Account
Premium
  • 255 Views
  • 1 replies
  • 0 likes

Only Being Offered Premium Subscription

Hi, I'd like to use my £30 Spotify gift card to get 6 months of Unlimited, but I'm only being offered 3 months of Premium. How would I best resolve this problem?Thanks for your help.

Newbie

Hi,   I'd like to use my £30 Spotify gift card to get 6 months of Unlimited, but I'm only being offered 3 months of Premium. How would I best resolve this problem? Thanks for your help.&n...

Joe

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Need a refund

Hi, I was late cancelling my suscription, 5 minutes late! I need a refund, I do not want Spotify this month and I need the money, what can a I do? Thanks

Newbie

Hi, I was late cancelling my suscription, 5 minutes late! I need a refund, I do not want Spotify this month and I need the money, what can a I do? Thanks

Joe

Community Legend

229 Views

1 replies

0 likes

Premium
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country on signup

Hi all, I signed up when spotify opened for Greece and now i see that the default country was set to USA and spotify is in offline mode. Tried to change country with no success, so i opened a new account, from Greece again, with Greek IP, again count...

Casual Listener

Hi all, I signed up when spotify opened for Greece and now i see that the default country was set  to USA and spotify is in offline mode. Tried to change country with no success, so i opened a...

Blautz

Casual Listener

1150 Views

7 replies

0 likes

Account
  • 1150 Views
  • 7 replies
  • 0 likes

My Spotify stops playing at 5 hours

Good night. I like to have Spotify running all day long, but it stops every 5 or 6 continued hours. Then I have to press play button to keep on playing music again. Any idea?? Thanks so much!!

Casual Listener

Good night.   I like to have Spotify running all day long, but it stops every 5 or 6 continued hours. Then I have to press play button to keep on playing music again. Any idea?? Thanks so mu...

FuNkiTo

Regular

5675 Views

19 replies

0 likes

Other
  • 5675 Views
  • 19 replies
  • 0 likes

Signed up for FREE 60 day premium trial and was charged

i signed up for a FREE 60-day spotify premium trial at the beginning of december 2013. subsequent to this, i was charged $9.99 on 12/3/13 and 1/3/14 for spotify premium service. this is false advertising / fraud. what's more shady is that when i look...

Newbie

i signed up for a FREE 60-day spotify premium trial at the beginning of december 2013.  subsequent to this, i was charged $9.99 on 12/3/13 and 1/3/14 for spotify premium service.  this is f...

indigetal

Casual Listener

616 Views

4 replies

0 likes

Subscription
  • 616 Views
  • 4 replies
  • 0 likes

Subscription taken too early

Hello there. So I have spotify premium and the last time my card was charged was on the 12th and today I recieved another charge. As this is a 31 day month I believe that I should not have been charged again until the 11th. Being charged early has ca...

Casual Listener

Hello there. So I have spotify premium and the last time my card was charged was on the 12th and today I recieved another charge. As this is a 31 day month I believe that I should not have been charg...

Vorton

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

One more payment problem because of the automatic country detection

Hello, Quickly : One more time I'm facing the retardness of online softwares/systems which integrates payment solutions. I currently live in germany, but I'm from France. Thus, I have a french Visa card, which doesn't allow me to get a premium accoun...

Regular

Hello,   Quickly :   One more time I'm facing the retardness of online softwares/systems which integrates payment solutions. I currently live in germany, but I'm from France. Thus, ...

Peter__

Community Legend

279 Views

1 replies

0 likes

Account
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App on IPhone Won't Let Me Login

Anyway the app can go horizontal so my IPhone 3 will let me login? I have been having some issues with the touch screen on my phone in the upright position.

Casual Listener

Anyway the app can go horizontal so my IPhone 3 will let me login? I have been having some issues with the touch screen on my phone in the upright position.

SunGazer13

Casual Listener

1588 Views

4 replies

0 likes

  • 1588 Views
  • 4 replies
  • 0 likes

help reset my synced devices

HiCan you please erase all my offline synced devices. juanjoid1804 is my user

Newbie

Hi Can you please erase all my offline synced devices. juanjoid1804 is my user

Adam

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Upgrade

I upgraded to premium and I still have adverts playing. How long does it normally take to stop adverts? Thanks Cath

Newbie

I upgraded to premium and I still have adverts playing. How long does it normally take to stop adverts? Thanks Cath

Adam

Roadie

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

How do I apply the Unidays discount

I'm want to get spotify premium with my UNIdays discount but I'm not sure how that works. Could someone please walk me through the process?

Casual Listener

I'm want to get spotify premium with my UNIdays discount but I'm not sure how that works. Could someone please walk me through the process? 

monarchy88

Casual Listener

577 Views

2 replies

0 likes

Premium
Subscription
  • 577 Views
  • 2 replies
  • 0 likes

Solved!! Charged for Premium but subscription only comes up as Spotify Free

Hi, I tried a free promotion month offer you had late last year to upgrade to Premium from Free. SInce I had already tried a free month a long time ago it didn't work (understandable!), but I've now been charged $11.99 for a month of Premium that I h...

Casual Listener

Hi,   I tried a free promotion month offer you had late last year to upgrade to Premium from Free. SInce I had already tried a free month a long time ago it didn't work (understandable!), bu...

laurenvandw

Casual Listener

560 Views

2 replies

0 likes

Account
Premium
  • 560 Views
  • 2 replies
  • 0 likes