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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9857 Views
  • 3 replies
  • 9 likes
  • Security
  • 9857 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492638 Views
  • 981 replies
  • 111 likes
  • Account
  • 492638 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213608 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213608 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122511 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122511 Views
  • 72 replies
  • 12 likes

Spotify Disabled My Account!

Hey Spotify, I'm having a serious problem I had to use my facebook account to post this ( my main premuim account and facebook account are differnt from one another.) My main account which is subscribed to premuim has been disabled since yesterday. I...

  • Casual Listener
  • Hey Spotify,   I'm having a serious problem  I had to use my facebook account to post this ( my main premuim account and facebook account  are differnt from one another.)...
  • BoBoDBest
  • Casual Listener
  • 729 Views
  • 6 replies
  • 0 likes
  • 729 Views
  • 6 replies
  • 0 likes

Cancel subsciption

I have canceled my Spotify subscription, but received no confirmation. Now I have to pay with Klarna in installments, although I never wanted to. How can I transfer the sum of money in one?

  • Newbie
  • I have canceled my Spotify subscription, but received no confirmation. Now I have to pay with Klarna in installments, although I never wanted to. How can I transfer the sum of money in one?
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Spotify Premium U.S. Student Discount

I am trying to sign up for the Spotify Premium U.S. Student Discount and for some reason it I can't. I try to verify my information and get the message "Unable to validate the information, please check your status and reenter the information" I then ...

  • Casual Listener
  •  I am trying to sign up for the Spotify Premium U.S. Student Discount and for some reason it I can't.  I try to verify my information and get the message "Unable to validate the information...
  • Joe
  • Community Legend
  • 4133 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 4133 Views
  • 3 replies
  • 0 likes

Shift in Spotify ID/Username in my Facebook

Originally I had a Spotify account which is under Spotify paid subscription. However, I deleted Spotify Apps in the Facebook carelessly and I re-connected Spotify to the Facebook. Then it showed a new Spotify ID and become a totally new account with ...

  • Visitor
  • Originally I had a Spotify account which is under Spotify paid subscription. However, I deleted Spotify Apps in the Facebook carelessly and I re-connected Spotify to the Facebook. Then it showed a ne...
  • user-removed
  • Not applicable
  • 593 Views
  • 3 replies
  • 0 likes
  • 593 Views
  • 3 replies
  • 0 likes

Playlist / Premium disappeared

Hello, today appeared to me a problem with logging on spotify. Few days ago I changed my login on facebook and can hence there is a problem - I do not know. But after re-logging turned out I do not have any play list or followers or people you follow...

  • Visitor
  • Hello, today appeared to me a problem with logging on spotify. Few days ago I changed my login on facebook and can hence there is a problem - I do not know. But after re-logging turned out I do not h...
  • Joe
  • Community Legend
  • 469 Views
  • 5 replies
  • 0 likes
  • 469 Views
  • 5 replies
  • 0 likes

How can I Access my Facebook spotify account?

I had someone paying for my subscription and they decided to stop paying and did a charge back. so my account got closed. i am trying to open it back up. the username was zachleez. i cannot sign in. I am using my facebook password but it will not wor...

  • Casual Listener
  • I had someone paying for my subscription and they decided to stop paying and did a charge back. so my account got closed. i am trying to open it back up. the username was zachleez. i cannot sign in. ...
  • Peter__
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 474 Views
  • 3 replies
  • 0 likes

spotify charging me twice!!

hi i have been charged twice sens 2012 06 07...tried to contact spotify but no answear...what should i do now??

  • Casual Listener
  • hi   i have been charged twice sens 2012 06 07... tried to contact spotify but no answear... what should i do now??
  • Peter__
  • Community Legend
  • 743 Views
  • 5 replies
  • 0 likes
  • 743 Views
  • 5 replies
  • 0 likes

Error Code: 410

Hello, Since a couple of days I am unable to log in to my regular spotify account. I get an error code 410, putting me straight to offline modus. It does recognise my account number and I have access to all my playlists, but not on my usual account a...

  • Newbie
  • Hello,   Since a couple of days I am unable to log in to my regular spotify account. I get an error code 410, putting me straight to offline modus. It does recognise my account number and I ...
  • Peter__
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Solved!! Search Function not operating.

Can someone help. The Search function ssimply doesn't work..its been like it for days..why is this happening.

  • Casual Listener
  • Can someone help. The Search function ssimply doesn't work..its been like it for days..why is this happening. 
  • AndrewUK
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • Other
  • 480 Views
  • 2 replies
  • 0 likes

MY ACCOUNT WAS HACKED!!! (PREMIUM)

So it must've been recent like last night because i'm on spotify everyday basically i can't log on to my account because someone changed the email and password. i can still get on through my facebook but i can't change my account password or email be...

  • Newbie
  • So it must've been recent like last night because i'm on spotify everyday basically i can't log on to my account because someone changed the email and password. i can still get on through my face...
  • Peter__
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account

My account is now showing up as a free account. I've uninstalled it from my desktop and tried to log back in with the same results. I only have one account and i was charged on 4/4 but it's now showing as a free account. I'm logging in through facebo...

  • Visitor
  • My account is now showing up as a free account.  I've uninstalled it from my desktop and tried to log back in with the same results.  I only have one account and i was charged on 4/4 but it...
  • user-removed
  • Not applicable
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Refund and NUS Discount

Can I please get a refund for the Unlimited subscription I just paid for? I was trying to subscribe for an unlimited membership using my NUS discount, is this not possible? Failing that I'd like to get a refund and get the 50% discount for Premium.

  • Newbie
  • Can I please get a refund for the Unlimited subscription I just paid for? I was trying to subscribe for an unlimited membership using my NUS discount, is this not possible? Failing that I'd like to g...
  • Peter__
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

confusion with accounts

I signed up with a free account a while ago under 1 e-mail. I no longer have access to this email. Recently I upgraded to premium with a second e-mail. When I sign into the premium account and I go to the web player (my preferred way of listening), i...

  • Casual Listener
  • I signed up with a free account a while ago under 1 e-mail.   I no longer have access to this email.  Recently I upgraded to premium with a second e-mail.  When I sign into the premium...
  • Peter__
  • Community Legend
  • 477 Views
  • 5 replies
  • 0 likes
  • 477 Views
  • 5 replies
  • 0 likes

"Official Support Service"

"Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum." So, where can I find the official ...

  • Regular
  • "Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when u...
  • Peter__
  • Community Legend
  • 376 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
    Unlimited
  • 376 Views
  • 1 replies
  • 1 likes

Student discount

I'm trying to get the student discount since I'mCurrently enrolled in school, but it keeps making me do the Manuel eligibility again and again. When I put in my information to see if I qualify, it won't go through. How can I get the discount without ...

  • Newbie
  • I'm trying to get the student discount since I'm Currently enrolled in school, but it keeps making me do the Manuel eligibility again and again. When I put in my information to see if I qualify, it ...
  • Peter__
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Please, my stared songs are gone.

Hi,I managed to unstar all of my spotify songs, can you please restore them back for me?

  • Casual Listener
  • Hi,I managed to unstar all of my spotify songs, can you please restore them back for me?
  • cathjiine
  • Casual Listener
  • 753 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 753 Views
  • 6 replies
  • 0 likes

Solved!! Convert existing premium credits to student premium credits

I've recently discovered that I'm eligible for a student discount, but I've already prepaid my premium subscription thur 11/2014 at the regular 9.99 rate. When I go thru the student verification process, I'm told I'm eligble, but system wants me to s...

  • Newbie
  • I've recently discovered that I'm eligible for a student discount, but I've already prepaid my premium subscription thur 11/2014 at the regular 9.99 rate.   When I go thru the student verifi...
  • MattSuda
  • Spotify Star
  • 1064 Views
  • 2 replies
  • 0 likes
  • Account
  • 1064 Views
  • 2 replies
  • 0 likes

NUS Discount Not working

When I try to add my NUS card to my account, it tells me that it is linked to another account, even though I only have the one spotify account. How do I rectify this/work out which account the card is linked to?

  • Newbie
  • When I try to add my NUS card to my account, it tells me that it is linked to another account, even though I only have the one spotify account. How do I rectify this/work out which account the card i...
  • Peter__
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

4.99/ month. Just signed up. What am I paying for ?

Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't see how I cancel . Really frustrated. Money was instantly taken f...

  • Regular
  • Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't se...
  • sossity
  • Music Fan
  • 10099 Views
  • 22 replies
  • 0 likes
  • 10099 Views
  • 22 replies
  • 0 likes

Spotify Scrobbling wrong artists tracks problem.

when i scrobble certain songs and the tab that has Artist alot has two and three names in the artists tab. (ex. Usher, T.I.) which should only be one artists name in the tab who made the album. is there a way to fix that problem, because some of the ...

  • Music Fan
  • when i scrobble certain songs and the tab that has Artist alot has two and three names in the artists tab. (ex. Usher, T.I.) which should only be one artists name in the tab who made the album. is th...
  • Peter__
  • Community Legend
  • 1659 Views
  • 5 replies
  • 1 likes
  • 1659 Views
  • 5 replies
  • 1 likes