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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421979 Views
  • 965 replies
  • 108 likes
  • Account
  • 421979 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186770 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186770 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103554 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103554 Views
  • 69 replies
  • 10 likes

Solved!! 48 Hour Trial

Hello there!I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the app, and now I am freaking out a bit. Will I be auto...

  • Casual Listener
  • Hello there! I recently got the free Spotify app, automatically starting the 48 Hour trial. I got out of class and realized that it was about an hour over the end of the trial. I hastily deleted the...
  • Peter__
  • Community Legend
  • 3698 Views
  • 7 replies
  • 0 likes
  • 3698 Views
  • 7 replies
  • 0 likes

Using NUS extra for discount - can't register new NUS card

Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost. Thanks

  • Newbie
  • Trying to use my nus card for the 4.99 unlimited offer but says I have already card reigstered - this is a replacement card for the original that was lost.   Thanks
  • Peter__
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 392 Views
  • 1 replies
  • 0 likes

My music is not syncing

Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?

  • Casual Listener
  • Im adding songs both from my computer and spotify and having has offline but they are not all syncing only like 150/280 sync what could be the problem here?
  • Josh
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Why isn't my music on Spotify?

My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do something more? It has shown up on every other company t...

  • Casual Listener
  • My band Roustabout submitted our album, Hootenanny Waltz, to Spotify through CDBaby on December 13th, 2013. It is now nearly March, 2014 and we can't find our music on Spotify. Do we need to do somet...
  • Roustabout
  • Casual Listener
  • 1606 Views
  • 2 replies
  • 1 likes
  • Account
  • 1606 Views
  • 2 replies
  • 1 likes

Solved!! Password and username reset: "Oops! something is wrong"

Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the username and password because a premium subscriptio...

  • Casual Listener
  • Password and username reset replies "Oops! Something went wrong, please try again or check out ourhelp area" when I try to reset using the e-mail used for signing up for spotify. I need to reset the ...
  • MrSirlee
  • Casual Listener
  • 3721 Views
  • 2 replies
  • 0 likes
  • 3721 Views
  • 2 replies
  • 0 likes

Problem updating card payment details

Hej, I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ are fulfilled. Who can I contact to get my credit card details u...

  • Regular
  • Hej,   I am trying to update my credit card payment details, and it doesn't seem to work, although my card is active/registered for online purchase etc.. All the criterias you list on FAQ ar...
  • Peter__
  • Community Legend
  • 399 Views
  • 8 replies
  • 0 likes
  • 399 Views
  • 8 replies
  • 0 likes

Paid for Spotify Premium Not Upgraded and not showing in account

Hello- I have paid for spotify premium and I don't have it, and it's not showing on my accounts page. I reinstalled the app. Logged in and out. I have payments coming from paypal for my premium services, and can't get them. I have posted and sent con...

  • Visitor
  • Hello- I have paid for spotify premium and I don't have it, and it's not showing on my accounts page. I reinstalled the app. Logged in and out. I have payments coming from paypal for my premium servi...
  • Peter__
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Multiple accounts help

I'm a DJ and wedding DJ. I use spotifuggle as an Easy was for clients to FIND and ADD SONGS to playlists to help with music selections. I currently have 4 premium accounts with spotify and I give these to clients to help with music selection for thei...

  • Visitor
  • I'm a DJ and wedding DJ. I use spotifuggle as an Easy was for clients to FIND and ADD SONGS to playlists to help with music selections. I currently have 4 premium accounts with spotify and I give the...
  • Spaceboy88
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
  • 132 Views
  • 1 replies
  • 0 likes

Password Help

My spotify account is set up through my facebook. I am trying to change which email is associated with my spotify account but I need my password to confirm the change. Is my spotify password the same password as my facebook password since it is set u...

  • Newbie
  • My spotify account is set up through my facebook. I am trying to change which email is associated with my spotify account but I need my password to confirm the change. Is my spotify password the same...
  • Daniel
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 247 Views
  • 1 replies
  • 0 likes

Premium problems

ho un abbonamento premium ma sul mio cellulare posso solo ascoltare le canzoni in riproduzione casuale. è corretto ? ho già fatto la sincronia tramite wi-fi ma non mi consente di scegliere le canzoni. I have a premium subscription service on my phone...

  • Casual Listener
  • ho un abbonamento premium ma sul mio cellulare posso solo ascoltare le canzoni in riproduzione casuale.   è corretto ?   ho già fatto la sincronia tramite wi-fi ma non mi consente d...
  • Peter__
  • Community Legend
  • 331 Views
  • 6 replies
  • 0 likes
  • Premium
  • 331 Views
  • 6 replies
  • 0 likes

Spotify Premium & Sunday Times Subscriber

I've just seen that I can get 12 months of Spotify Premium with my Times subscription, but I'm already a Premium member. Can I get the same deal?

  • Newbie
  • I've just seen that I can get 12 months of Spotify Premium with my Times subscription, but I'm already a Premium member.  Can I get the same deal?
  • Jack_H
  • Spotify
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Just upgraded? Not getting Premium?

Just upgraded to premium but cannot access my playlist offline

  • Newbie
  • Just upgraded to premium but cannot access my playlist offline
  • Peter__
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

How to change avatar?

I made my Spotfy Account some time ago, and now after I've purchased Unlimited Account I've connected my Spotify Account with my Facebook account. But my account name hasn't changed ( to my real name) and my picture also hasn't changed, and I can't f...

  • Newbie
  • I made my Spotfy Account some time ago, and now after I've purchased Unlimited Account I've connected my Spotify Account with my Facebook account. But my account name hasn't changed ( to my real name...
  • Peter__
  • Community Legend
  • 4478 Views
  • 4 replies
  • 0 likes
  • 4478 Views
  • 4 replies
  • 0 likes

offline devices reset

User name MichaelNewling

  • Newbie
  • User name MichaelNewling
  • Peter__
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Still haven't got my premium account back...

Hi, Spotify messed up my account so that I got a duplicate account, which caused me to be unable to log in to my premium account with all of my playlists. This was over 1 week ago and I contacted spotify support thursday last week. I have yet been ab...

  • Regular
  • Hi, Spotify messed up my account so that I got a duplicate account, which caused me to be unable to log in to my premium account with all of my playlists. This was over 1 week ago and I contacted spo...
  • Adam
  • Roadie
  • 329 Views
  • 7 replies
  • 0 likes
  • 329 Views
  • 7 replies
  • 0 likes

Looping around student upgrade screens

I was sent an email saying my student discount has expired and was offered a link to extend it. As per the screens I put in my student id number (NUS / ISIC) and then confirmed my facebook account. The page just loops between a spottify (you're almos...

  • Newbie
  • I was sent an email saying my student discount has expired and was offered a link to extend it.   As per the screens I put in my student id number (NUS / ISIC) and then confirmed my facebook...
  • user-removed
  • Not applicable
  • 224 Views
  • 3 replies
  • 0 likes
  • Account
  • 224 Views
  • 3 replies
  • 0 likes

Me han desaparecido las playlist por un fallo de Spotify.

Sucede que ayer al entrar en Spotify me daba error al inicio de sesión (un error destos que ponen números "#6532" por ejemplo) y la solución que me daba Spotify en la misma aplicación de Windows era cerrar cuenta y volver a iniciar sesión. Pues al in...

  • Newbie
  • Sucede que ayer al entrar en Spotify me daba error al inicio de sesión (un error destos que ponen números "#6532" por ejemplo) y la solución que me daba Spotify en la misma aplicación de Windows era ...
  • isanka
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 370 Views
  • 1 replies
  • 0 likes

WTF, SERIOUSLY WTF AKA STOP SENDING ME EMAILS YOU F*CKTARDS!

So, this is the story: Remember a while back, when suddenly you could only listen to spotify in the country you have entered as your place of residence? Well I was travelling back and forth between two countries. Since I had registered with facebook ...

  • Newbie
  • So, this is the story:   Remember a while back, when suddenly you could only listen to spotify in the country you have entered as your place of residence? Well I was travelling back and fort...
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Email Changes

Hello Everyone! I have a question about changing my email. I first became a Spotify user with an old Facebook account of mine under a different email (my main email). I had to delete that Facebook and started a new one. I managed to keep the same ema...

  • Casual Listener
  • Hello Everyone!   I have a question about changing my email. I first became a Spotify user with an old Facebook account of mine under a different email (my main email). I had to delete that ...
  • Peter__
  • Community Legend
  • 1324 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1324 Views
  • 4 replies
  • 0 likes

Spotigy in dubai

Hi thereSomeone can tell me why i can download spotify in my iphone as i did on ipad? I have a premiun account and i cant use it Cheers

  • Newbie
  • Hi there Someone can tell me why i can download spotify in my iphone as i did on ipad? I have a premiun account and i cant use it Cheers
  • Peter__
  • Community Legend
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes