Problem with my subscription

[Cynzia0]

Despite my subscription to Premium, suddendly I can no more access to my music and it sems as I have a free account. I have already contacted Vodafone Italy who manages my subscription and they say that everything is right...so please, I need your help!

[MaryS]

Hey, I'll look into this for you.

Will get back in touch as soon as I have more information available. 

Thanks!

[carlosalbertore]

Hello, I have a similar issue described above with my account. I have changed the phone a few weeks ago and I don't know why! but my account becames free, but Spotify still charging my credit card. When I enter to my account I see my account is free... So far, I cant use premium benefits but I still paying.... and I cant stop or remove my credit card....

Can you Help me with this?

Thanks in advance

Carlos.-

[MaryS]

Hey again Cynzia0,

It looks like your subscription has been terminated early by Vodafone. Sadly, I don't have any info as to why they have stopped the subscription, so I'd recommend contacting them again to find out. They're managing your subscription rather than us.

If you need anything else, please don't hesitate to lemme know. Thanks!

[MaryS · Accepted solution]

Hi carlosalbertore,

Thanks for reporting this.

You have two accounts. The first was created through Facebook (Free), whilst the second was set up using your username and password (Premium). Please log in with your username carlosalbertore and password, and then close your Facebook-created account via our self-service webpage here to avoid any future confusion.

Let me know if you continue to have any issues. 

Have a great day!

[carlosalbertore]

Hi, I have solved my problem following yours instructions...


Thank you very much!!! [😃]


Regards,

Carlos.-