Quit spotify

[Vanessabartels]

Hello

I have an account with premium and paying 9,99 every month. I want tp cancel it but in my account it says i have a free account. I tried everything they suggested but still not working. I want to cancel the premium, what do i have to do???

[MonicaM_Bogota]

Hi, @Vanessabartels!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

[Vanessabartels]

Thank you so much for your solution. It workw like this.