Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Random skipping of songs

Random skipping of songs

 

 

Device

(iPhoneX, Macbook Pro)

 

 

My Question or Issue

 Spotify has been randomly skipping me out of my playlists and defaulting to random tracks from "Indie Chill" or "chill as folk" Spotify albums. I dont know why it is happening, but I will select a song from a particular album, and then once the track finishes, it jumps to one of the playlists above.

I dont know why this is happening, I am a paid premium member.

Reply
3 Replies

Hey @mreisen, and welcome to the community.

Hope you're doing great!

 

Could you try reinstalling the device following these steps

Also, please provide me the device name, software version, and the app version. Feel free to also provide me the timestamps of when this happens.

 

Keep me posted, I look forward to helping out 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

This is a device-agnostic and platform agnostic issue. I happens on my computer running Spotify as a desktop app, and it happens on my Iphone X, both apps have been updated.

Desktop - Spotify App - 1.0.9

@mreisen,

Thanks for the response.

 

In this case, could you find out if the playlists you are talking about are visible in the play queue. If they are you should be able to clear the play queue.

 

Keep me in the loop 🙂

 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts