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Raw HTML Code

Tetunus
Newbie

Plan

Family Premium, US

 

Device

Macbook Pro 2016

Operating System

macOS 10.13.3 (was on Chrome)

 

My Question or Issue:

 

When trying to apply for Premium for Students (but using Premium for Family) it gave an error but there was HTML code in it. Just thought it was odd.

 

"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our <a href="https://www.spotify.com/about-us/contact/contact-spotify-support/">customer service team</a> who can help you further."

 

2 Replies

Re: Raw HTML Code

Rock Star 16
Rock Star 16

Hey there @Tetunus!

Welcome to the Spotify Community!

 

I'll get this passed across to the correct folks at Spotify for them to take a look in to this, thanks for the heads up!

Just let you know, Spotify for Students doesn't apply any discount to the Family Plan as it's already a discounted rate and the Student rate is for the individual student. 

 

If you have any other questions, feel free to let me know!

 

EthanS1Rock Star 16
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Re: Raw HTML Code

Rock Star 16
Rock Star 16

Hey!

Just following up, would you be able to let me know the exact process you followed in order to get this code displayed and also a screenshot if possible so the folks backstage can try and replicate this!

 

I'll be standing by.

 

EthanS1Rock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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