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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422701 Views
  • 965 replies
  • 108 likes
  • Account
  • 422701 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187270 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187270 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

Songs/Albums That Coming Late

PlanPremiumCountryTurkeyDeviceLG G4cOperating SystemAndroid 6.0 My Question or IssueWhy some songs/albums come late to the Spotify? I search those on another music applications and those exist there. But those come late to the Spotify or sometimes do...

  • Casual Listener
  • Plan Premium Country Turkey Device LG G4c Operating System Android 6.0   My Question or Issue Why some songs/albums come late to the Spotify? I search those on another music applicatio...
  • xoholo
  • Composer
  • 317 Views
  • 1 replies
  • 1 likes
  • Other
  • 317 Views
  • 1 replies
  • 1 likes

New email can't get onto account

PlanFreeCountryUSDeviceiPhone 6SOperating SystemiOS 10My Question or IssueI was logged out of my account and do not know the password. I tried the password reset multiple times but just now realized that I had used my old email that I can not get ont...

  • Casual Listener
  • Plan Free Country US Device iPhone 6S Operating System iOS 10 My Question or Issue I was logged out of my account and do not know the password. I tried the password reset multiple times but ...
  • OneByBoo
  • Roadie
  • 415 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Subscription but no access to email.

Hi, I must have an account with spotify under my college email address I'm assuming, which I no longer have access to and don't know the password or log in information to get into the account. I'm trying to cancel and its IMPOSSIBLE. Luckily for Spot...

  • Newbie
  • Hi,    I must have an account with spotify under my college email address I'm assuming, which I no longer have access to and don't know the password or log in information to get into the ...
  • Luan
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Sign up page submission systematically failing: Sign up is impossible

When I try to create a new account, via https://www.spotify.com/uk/signup/ or https://www.spotify.com/fr/signup/, after filling all the fields and validating the reCaptcha, the 'Sign Up' button systematically fails. I get the following Javascript err...

  • Regular
  • When I try to create a new account, via https://www.spotify.com/uk/signup/ or https://www.spotify.com/fr/signup/, after filling all the fields and validating the reCaptcha, the 'Sign U...
  • Lindorf
  • Regular
  • 824 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 824 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium and Hulu

On this site (visited via Chrome or IE) https://www.spotify.com/us/hulu/, I'm not able to click "Already have Hulu?" When I click, nothing happens.

  • Newbie
  • On this site (visited via Chrome or IE) https://www.spotify.com/us/hulu/, I'm not able to click "Already have Hulu?" When I click, nothing happens. 
  • Luan
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • Premium
  • 510 Views
  • 1 replies
  • 0 likes

Possible to see which device/IP a browser session was played from?

My Question or IssueTonight by Spotidy accounts started playing random music and starting and stopping. I could see through the spotify connectthat there was a session playing via a Chrome Browser, it wasn't me. Can it be tracked from where this is h...

  • Casual Listener
  •   My Question or Issue Tonight by Spotidy accounts started playing random music and starting and stopping. I could see through the spotify connectthat there was a session playing via a Chrome ...
  • mosohodPeti
  • Composer
  • 1817 Views
  • 1 replies
  • 0 likes
  • Account
  • 1817 Views
  • 1 replies
  • 0 likes

Spotify Username

Someone used my email address to create a spotify account with an offensive username. I just was able to access the account, verify the emails, and it looks like it is blank with no playlists or any type of history. Can I really not change my usernam...

  • Newbie
  • Someone used my email address to create a spotify account with an offensive username. I just was able to access the account, verify the emails, and it looks like it is blank with no playlists or any ...
  • mosohodPeti
  • Composer
  • 568 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 568 Views
  • 1 replies
  • 0 likes

Playlist with colors

Hi,I would like see every playlist with an option: every music already played should be marked with a diferent color.With this helpfull option, if you have a playlist with 80 hours.At the end of the work day, you could erase the musics listened in th...

  • Regular
  • Hi, I would like see every playlist with an option: every music already played should be marked with a diferent color. With this helpfull option, if you have a playlist with 80 hours. At the end o...
  • Maxim
  • Spotify Star
  • 1458 Views
  • 3 replies
  • 0 likes
  • Ideas
  • 1458 Views
  • 3 replies
  • 0 likes

Discord and Spotify

When a friend wants to join me for joint listening, he has music rewind 30 seconds ahead and it turns out not synchronous listening. But when I connect to it, everything is fine. What is the problem?PlanPremiumCountryUSAOperating SystemWindows 10

  • Newbie
  • When a friend wants to join me for joint listening, he has music rewind 30 seconds ahead and it turns out not synchronous listening. But when I connect to it, everything is fine. What is the problem?...
  • mosohodPeti
  • Composer
  • 382 Views
  • 1 replies
  • 0 likes
  • Other
  • 382 Views
  • 1 replies
  • 0 likes

random playlist appearing in 'recently played'

PlanPremiumCountryCzechia Device(iPhone 6s)Operating System(iOS) My Question or Issuea bunch of unknown playlists appeared in my 'recently played' section i have nothing to do with. is there some sort of bug or someone is using my account?

  • Casual Listener
  • Plan Premium Country Czechia   Device (iPhone 6s) Operating System (iOS)   My Question or Issue a bunch of unknown playlists appeared in my 'recently played' section i have nothi...
  • Jose_M
  • Spotify Star
  • 9061 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Security
  • 9061 Views
  • 3 replies
  • 0 likes

Our podcasts have been deleted?

Hello, you have accidentally deleted our podcast feed "b! Sal". We just wanted to update the rss but the podcast was deleted. Our followers and all of our episodes have been deleted. We want our podcast back again. I got an e-mail, but it didn't turn...

  • Newbie
  • Hello, you have accidentally deleted our podcast feed "b! Sal". We just wanted to update the rss but the podcast was deleted. Our followers and all of our episodes have been deleted. We want our podc...
  • OneByBoo
  • Roadie
  • 1849 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1849 Views
  • 1 replies
  • 0 likes

Solved!! How to get premium in mobile app?

PlanPremiumCountryNetherlandsDeviceiPhone8 My Question or Issuei had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in the app, i could see i’m on free. Then you can also click on ‘premium’ and...

  • Regular
  • Plan Premium Country Netherlands Device iPhone8   My Question or Issue i had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in th...
  • Luan
  • Spotify Star
  • 782 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 782 Views
  • 3 replies
  • 0 likes

Solved!! Can I stop my Discovery playlist being messed up by a playlist without going into a Private session?

I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alexa skill is very confining and doesn't work well). I...

  • Regular
  • I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alex...
  • Luan
  • Spotify Star
  • 1003 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1003 Views
  • 1 replies
  • 0 likes

Free Account blocking songs with Explicit Lyrics

PlanFreeCountry DeviceDesktop- ThinkCentreOperating System Windows 10My Question or IssueDoes the free account automatically block explicit lyric songs from playing now? They use to play but recently they skip now and are grayed out. I dont see a fil...

  • Newbie
  •   Plan Free Country   Device Desktop- ThinkCentre Operating System  Windows 10 My Question or Issue Does the free account automatically block explicit lyric songs from playin...
  • OneByBoo
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Playlist has username, not my artist name

PremiumNorway Device(iPhone XR, Macbook Pro 2015Operating Systemios 12, macOS 10 I have created the following playlist but the link contains my personal user name however this is playlist I was to promote using my artist name Vilan Trax. https://open...

  • Newbie
  • Premium Norway   Device (iPhone XR, Macbook Pro 2015 Operating System ios 12, macOS 10   I have created the following playlist but the link contains my personal user name however th...
  • OneByBoo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium
  • 310 Views
  • 1 replies
  • 0 likes

Password reset not working

PlanFreeCountryUSA Device(iPhone 8,mOperating System(iOS 12 My Question or IssueSo I’ve been trying to reset my password but the link being sent to me isn’t working. It says that it is “no longer valid” and I’ve tried to copy and paste it into a web ...

  • Newbie
  •   Plan Free Country USA  Device (iPhone 8,m Operating System (iOS 12   My Question or Issue So I’ve been trying to reset my password but the link being sent to me isn’t work...
  • Billy-J
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! spotify email address different to paypal

PlanPremiumCountry Device Operating System Windows 10 My Question or Issuei signed up to spotify premium using the same email for spotify and paypal, spotify took payment ok, i have since changed my spotify email address so now it is not the same as ...

  • Newbie
  • Plan Premium Country   Device   Operating System  Windows 10   My Question or Issue i signed up to spotify premium using the same email for spotify and paypal, spotify t...
  • Luan
  • Spotify Star
  • 1277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1277 Views
  • 1 replies
  • 0 likes

Solved!! Linking Spotify with PlayStation account

Hi, I can't link my Spotify account with my PlayStation account. I'm getting a message: "Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please sign out and try a different account." Even though ...

  • Casual Listener
  • Hi, I can't link my Spotify account with my PlayStation account. I'm getting a message: "Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please ...
  • Luan
  • Spotify Star
  • 674 Views
  • 1 replies
  • 0 likes
  • Account
  • 674 Views
  • 1 replies
  • 0 likes

Solved!! Changing Username Option.

Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username? Changing your username SHOULD BE a thing! It isn't like changing moods but sometimes I regret ca...

Screenshot 2019-03-29 at 6.02.00 AM.png Screenshot 2019-03-29 at 6.02.26 AM.png Screenshot 2019-03-29 at 6.02.52 AM.png
  • Newbie
  • Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username?     Changing your username ...
  • Luan
  • Spotify Star
  • 1138 Views
  • 1 replies
  • 2 likes
  • Account
    Other
  • 1138 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unable to login after years of same password, Email lost

PlanFree/PremiumCountry United StatesDeviceIphoneXOperating System My Question or Issue I've been using the same account for years now and have never had a problem with my password until it logged me out on 2/22-2/23. I'm unable to use the set passwo...

  • Newbie
  •   Plan Free/Premium Country  United States Device IphoneX Operating System     My Question or Issue  I've been using the same account for years now and have never ...
  • Katerina
  • Spotify Legend
  • 509 Views
  • 2 replies
  • 0 likes
  • Account
  • 509 Views
  • 2 replies
  • 0 likes