Password reset not working

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Password reset not working

Newbie

 

Plan

Free

Country

USA 

Device

(iPhone 8,m

Operating System

(iOS 12

 

My Question or Issue

So I’ve been trying to reset my password but the link being sent to me isn’t working. It says that it is “no longer valid” and I’ve tried to copy and paste it into a web browser but it still doesn’t work. Also I’ve tried logging on using the web browser instead of the app but somehow it says that my email isn’t linked to an account (which it is since I’ve been receiving emails from Spotify).  Can someone please help

1 Reply
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Re: Password reset not working

Rock Star 22
Rock Star 22

Hey @michelleli122, and welcome to the community.

Hope you're doing great! 

 

I'm sorry to hear this. Could you try resetting your password here, using a different browser or incognito mode?

 

Let me know how this goes 🙂 

Billy-JRock Star 22
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