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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80372 Views

9 replies

2 likes

Account
Login
  • 80372 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653731 Views

13 replies

4 likes

Account
  • 653731 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734163 Views

18 replies

29 likes

  • 734163 Views
  • 18 replies
  • 29 likes

Solved!! Studentenrabatt

Ich komme aus Deutschland und habe auch eine deutsche Kreditkarte und Konto, studiere aber in Österreich.Ich würde gerne den Studentenrabatt in Anspruch nehmen, ich wurde daür auch verifiziert, allerdings wird meine Zahlungsmethode nicht akzeptiert, ...

Newbie

Ich komme aus Deutschland und habe auch eine deutsche Kreditkarte und Konto, studiere aber in Österreich. Ich würde gerne den Studentenrabatt in Anspruch nehmen, ich wurde daür auch verifiziert, all...

Maxim

Spotify Star

462 Views

1 replies

0 likes

Account
Premium
Unlimited
  • 462 Views
  • 1 replies
  • 0 likes

Address Verification

Address Verification and zipcode change Country Colombia My Question or Issue I have been trying to add my family members to the premium family plan with no luck. I think i used the wrong zipcode. Is it possible to change the zipcode and vreify the a...

Newbie

 Address Verification and zipcode change  Country Colombia    My Question or Issue  I have been trying to add my family members to the premium family plan with no luck. I...

Maxim

Spotify Star

376 Views

1 replies

0 likes

Account
  • 376 Views
  • 1 replies
  • 0 likes

My Spotify (display) name is not changing after I connected it to Facebook.

Hi! So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier. I looked today and I saw that it hadn't changed. I tried logging out, etc. Tried on my iPhone and two...

Visitor

Hi!   So as the title says, yesterday I connected my Facebook account to my profile in order to change my display name so people could find me easier.  I looked today and I saw that it h...

Maxim

Spotify Star

1913 Views

4 replies

0 likes

Other
  • 1913 Views
  • 4 replies
  • 0 likes

My account using by another device which I dont know

PlanPremiumCountry TurkeyDeviceiPhone 8Operating SystemiOS 12 My Question or Issue Hello there I have a problem that I just recognized, for 1 or 2 weeks when I open the application from my phone, from web browser or from windows application. There is...

Newbie

Plan Premium Country  Turkey Device iPhone 8 Operating System iOS 12   My Question or Issue  Hello there I have a problem that I just recognized, for 1 or 2 weeks when I open...

katiek_

Composer

711 Views

2 replies

0 likes

Account
Security
  • 711 Views
  • 2 replies
  • 0 likes

Problem in changing country in settings

PlanFreeCountry ItalyDevice(Dell)Operating System(Windows 10) My Question or Issue Hello, I cannot access my Spotify because of error 408: my Country does not match the one in my profile. If i go to the profile to change this, i see that it says UK (...

Casual Listener

Plan Free Country  Italy Device (Dell) Operating System (Windows 10)   My Question or Issue  Hello, I cannot access my Spotify because of error 408: my Country does not match...

Maxim

Spotify Star

488 Views

3 replies

0 likes

Account
Login
  • 488 Views
  • 3 replies
  • 0 likes

Premium acc reduced to free and i don't Know why

Hey guys , i just logged into my account to check it . So i found that my username has changed to that code in the picrure i sent u guys .and I noticedthat my account is no more premium need help

Casual Listener

 Hey guys , i just logged into my account to check it . So i found that my username has changed to that code in the picrure i sent u guys .and I noticed that my account is no more premium need ...

osornios

Spotify Star

418 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Pay with Paysafe in Italy

Plan:PremiumCountryItaly DeviceSamsung galaxy a5 2017 Operating SystemAndroid Oreo My Question or IssueThis month I can't pay with my 10€ Paysafe , why? My premium expires on 16 of January. Please help me

Newbie

Plan: Premium Country Italy   Device Samsung galaxy a5 2017     Operating System Android Oreo   My Question or Issue This month I can't pay with my 10€ Paysafe ,...

Maxim

Spotify Star

600 Views

1 replies

0 likes

Premium
  • 600 Views
  • 1 replies
  • 0 likes

Share data between 2 accounts

Hi, I am on a familly plan - mainly not to interupt each other to listen to music with my wife.Thing is she want's to have the list's update with stuff I listen to as she likes the recomendations she gets based on that. Is there a chance to have 2 ac...

Casual Listener

Hi,   I am on a familly plan - mainly not to interupt each other to listen to music with my wife. Thing is she want's to have the list's update with stuff I listen to as she likes the recomen...

WevertReis

Regular

603 Views

3 replies

0 likes

Premium
Subscription
  • 603 Views
  • 3 replies
  • 0 likes

Playlist deleted

FreeHolland Iphone xsIos suddenly all my playlists and account got deleted. I cant recover them on the website. How could i get these back?

Visitor

  Free Holland   Iphone xs Ios     suddenly all my playlists and account got deleted. I cant recover them on the website. How could i get these back?  

Nikolaj_Madsen

Newbie

878 Views

6 replies

0 likes

Account
  • 878 Views
  • 6 replies
  • 0 likes

My name is wrong

I have a Premium account and my name is completely wrong.Maybe it was connected to someone’s Facebook account but it was not mine. I don’t even have a Facebook account. My name is Pupo Neto, and that’s the name I’d like to see there. Im in Brazil, I ...

Newbie

I have a Premium account and my name is completely wrong. Maybe it was connected to someone’s Facebook account but it was not mine.  I don’t even have a Facebook account.   My name is P...

WevertReis

Regular

405 Views

1 replies

0 likes

Account
Premium
  • 405 Views
  • 1 replies
  • 0 likes

All my playlists gone

Well as the title says, all my playlists and followed playlist are gone. I´ve been trying to recreate playlists but I dont find them except one but I havent deleted any and I was listening yesterday on these playlists. They are gone on every device I...

Newbie

Well as the title says, all my playlists and followed playlist are gone. I´ve been trying to recreate playlists but I dont find them except one but I havent deleted any and I was listening yesterday ...

Loxer

Community Legend

901 Views

1 replies

0 likes

  • 901 Views
  • 1 replies
  • 0 likes

Streaming to multiple Chromecast devices not working anymore

Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least a year. Whenever I cannot a single device it works...

Casual Listener

Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least...

skilef

Casual Listener

1450 Views

2 replies

0 likes

Account
Other
  • 1450 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connect and family package

Looking to find out the current state of play with connect. Appreciate with an individual premium account can only steam via connect to 1 device. Using Spotify app, selecting devices available you can select all available devices on the same Home net...

Casual Listener

Looking to find out the current state of play with connect.   Appreciate with an individual premium account can only steam via connect to 1 device. Using Spotify app, selecting  devices a...

Pjr666

Casual Listener

1057 Views

2 replies

0 likes

Subscription
  • 1057 Views
  • 2 replies
  • 0 likes

Can I get the free trial and when it ends pay for 6 months instead of paying monthly?

I'm new, never had an account before. I want to try Premium for free but instead of having to pay the monthly subscription let's say I want to pay for 6 months or a year. Is that an option with the free trial? Or is it just a free and then I have to ...

Newbie

I'm new, never had an account before. I want to try Premium for free but instead of having to pay the monthly subscription let's say I want to pay for 6 months or a year. Is that an option with the f...

Loxer

Community Legend

360 Views

1 replies

0 likes

Free
Premium
Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nonsense playlists and**bleep**

It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify?

Visitor

It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify? 

Katerina

Spotify Legend

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

account info

PlanPremiumCountry CanadaDevicesamsung galaxy and pcOperating Systemandroid and windows 10 My Question or Issue I signed up with facebook about a year ago. I noticed my username changed from my fb name to numbers and letters a while ago. Now my pictu...

Visitor

  Plan Premium Country  Canada Device samsung galaxy and pc Operating System android and windows 10   My Question or Issue  I signed up with facebook about a year ago. ...

Billy-J

Spotify Star

379 Views

1 replies

0 likes

Account
  • 379 Views
  • 1 replies
  • 0 likes

I keep getting signed out

PlanPremium (Student)CountryUnited StatesDeviceSamsung Galaxy S7Operating SystemWindows 10 & Android My Question or IssueFor the last couple of days, I am getting signed out of Spotify on all of my devices. The web player at work is asking me to sign...

Casual Listener

Plan Premium (Student) Country United States Device Samsung Galaxy S7 Operating System Windows 10 & Android   My Question or Issue For the last couple of days, I am getting signed ...

Loxer

Community Legend

994 Views

2 replies

1 likes

Login
Other
  • 994 Views
  • 2 replies
  • 1 likes

Superuser Contribution Benutzername/Passwort falsch, obwohl alles richtig ist

Hallo liebe Community,seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort falsch seien. Bei allen darauffolgenden Versuchen rea...

Casual Listener

Hallo liebe Community, seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort ...

Peter

Spotify Legend

17905 Views

3 replies

0 likes

Account
Free
Login
  • 17905 Views
  • 3 replies
  • 0 likes

Can I reclaim my artist page on a new Spotify account?

I created my Spotify account using Facebook, because at the time it was the quickest signup method and I wasn't thinking about how stupid of a decision that is. I am trying to delete my Facebook, and I learn that will also affect my Spotify account. ...

Casual Listener

I created my Spotify account using Facebook, because at the time it was the quickest signup method and I wasn't thinking about how stupid of a decision that is. I am trying to delete my Facebook, and...

OneByBoo

Roadie

593 Views

1 replies

1 likes

Account
  • 593 Views
  • 1 replies
  • 1 likes