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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14857 Views

7 replies

11 likes

Security
  • 14857 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554409 Views

991 replies

116 likes

Account
  • 554409 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131232 Views

74 replies

12 likes

Account
Login
Premium
  • 131232 Views
  • 74 replies
  • 12 likes

Superuser Contribution My account had beed merged with other users account

PlanPremiumCountryTurkeyDeviceMacbook Pro, Nokia 8, Desktop)Operating SystemIOS, Android, Windows 10 My Question or IssueMy account had been merged with other users account (or hacked). Now my "Discover Weekly" is gone mad. All songs are Spanish and ...

Visitor

Plan Premium Country Turkey Device Macbook Pro, Nokia 8, Desktop) Operating System IOS, Android, Windows 10   My Question or Issue My account had been merged with other users account (...

Guido

Spotify Legend

472 Views

2 replies

0 likes

Account
Login
  • 472 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Log In

I have used Spotifiy issue-free for the past three or so years. The other day when I went to log on my computer, and sign in, it said my username nor email were connected to an account. I then tried to reset my password, and it said there was no acco...

Visitor

I have used Spotifiy issue-free for the past three or so years. The other day when I went to log on my computer, and sign in, it said my username nor email were connected to an account. I then tried ...

Guido

Spotify Legend

566 Views

3 replies

0 likes

Account
Login
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium account was stolen. email and password was changed

someone stole my premium account, reactivated it, and then changed the email and password.I have no access to it what so ever. they have my card information. do they have ALL the card info or just the last 4 digits just to activate the account (which...

Casual Listener

someone stole my premium account, reactivated it, and then changed the email and password. I have no access to it what so ever. they have my card information. do they have ALL the card info or just ...

Guido

Spotify Legend

622 Views

3 replies

0 likes

Account
  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reset password link does not work.

PlanPremiumCountryUnited StatesDevice(Samsung Galaxy s9, PC)Operating System(Android, Windows 10) My Question or IssueThis is not my premium account. My premium account has been randomly logged out. When I try to log in on my phone or my PC, it says ...

Visitor

Plan Premium Country United States Device (Samsung Galaxy s9, PC) Operating System (Android, Windows 10)   My Question or Issue This is not my premium account. My premium account has b...

Guido

Spotify Legend

510 Views

2 replies

0 likes

Account
Login
Premium
  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Regarding Spotify revenue technicalities

I'm wondering about how the Spotify revenues are paid to artists technically. If an indie musician who doesn't belong to any label nor royalty collecting society like ASCAP publishes music via aggregate like CDBaby, does he get all of the relevant in...

Roadie

I'm wondering about how the Spotify revenues are paid to artists technically. If an indie musician who doesn't belong to any label nor royalty collecting society like ASCAP publishes music via aggreg...

Guido

Spotify Legend

573 Views

1 replies

0 likes

Other
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution I think my other account may be hacked

PlanFreeCountry Wales, United KingdomDeviceSamsung Galaxy S6 // Levono ThinkpadOperating SystemAndroid // Windows My Question or Issue I think my other account "bursasaw" may have been hacked!! I've been logged out of everything, and my passwords don...

Regular

Plan Free Country  Wales, United Kingdom Device Samsung Galaxy S6 // Levono Thinkpad Operating System Android // Windows   My Question or Issue  I think my other account "bur...

Katerina

Spotify Legend

1197 Views

11 replies

1 likes

Account
Free
Login
Security
  • 1197 Views
  • 11 replies
  • 1 likes

family account log in

PremiumCountry Germany My Question or Issuei made my private account to a family account and create 3 slots for my mom and sisters. The Account became upgraded at 2. March 2019. Everything worked until yesterday the 20. March 2019. My family need to ...

Casual Listener

Premium Country Germany   My Question or Issue i made my private account to a family account and create 3  slots for my mom and sisters. The Account became upgraded at 2. March 2019. Ev...

Billy-J

Spotify Star

367 Views

1 replies

1 likes

Account
Login
  • 367 Views
  • 1 replies
  • 1 likes

Superuser Contribution mail per eliminare account

PlanFreeCountryITALIADeviceMacbook Pro Operating SystemiOS 10 My Question or IssueBuongiorno sto cercando di chiudere il mio account spotify per l'indirizzo *snip* ma non mi arriva la mail..... potete verificare o chiuderemi voi gentilmente l'account...

Visitor

Plan Free Country ITALIA Device Macbook Pro  Operating System iOS 10   My Question or Issue Buongiorno sto cercando di chiudere il mio account spotify per l'indirizzo *snip* &nbs...

Guido

Spotify Legend

448 Views

1 replies

0 likes

Account
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! My account got deleted!

PlanPremiumCountryIsrael DeviceOneplus 6Operating System Android Oreo My Question or IssueI opened the app this morning and the log in screen came on. I never needed to log in after i had opened my account (about 3-4 months ago) so i was surprised. A...

Visitor

Plan Premium Country Israel  Device Oneplus  6 Operating System  Android Oreo   My Question or Issue I opened the app this morning and the log in screen came on. I ...

mosohodPeti

Composer

732 Views

3 replies

0 likes

Account
Login
  • 732 Views
  • 3 replies
  • 0 likes

Superuser Contribution Behind the Lyrics and other options are not available

Behind the lyrics card and the card to see the singers details are not available in my account (Below the artwork and time bar). But they are available my brother's account.

Casual Listener

Behind the lyrics card and the card to see the singers details are not available in my account (Below the artwork and time bar). But they are available my brother's account. 

Guido

Spotify Legend

530 Views

3 replies

0 likes

Account
Free
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution only the first 50 tracks of audiobooks visible

PlanPremiumCountryGermanyDeviceiPadOperating System(iOS 12.1.4) Even if i am logged in as premium user, i cant deactivate the shuffle function. Since yesterday, everything was fine, but with the new update i can only view the first 50 tracks of audio...

Regular

  Plan Premium Country Germany Device iPad Operating System (iOS 12.1.4)   Even if i am logged in as premium user, i cant deactivate the shuffle function. Since yesterday, everyth...

Guido

Spotify Legend

890 Views

11 replies

1 likes

Account
Premium
  • 890 Views
  • 11 replies
  • 1 likes

Superuser Contribution Récupérer mon profil Artiste

Bonjour,Mon problème est que partagé mes titres SoundCloud sur spotify et d'autre plateforme (ils sont encore en cours de vérification). Quelques mois avant cela, un amis a moi a mis un son sur spotify et m'a mentionné en tant que "second artiste" et...

Visitor

Bonjour, Mon problème est que partagé mes titres SoundCloud sur spotify et d'autre plateforme (ils sont encore en cours de vérification). Quelques mois avant cela, un amis a moi a mis un son sur spo...

Guido

Spotify Legend

2667 Views

1 replies

0 likes

Account
  • 2667 Views
  • 1 replies
  • 0 likes

I think someone took over my old account and reactivated premium.

PlanPremiumCountry DeviceSamsung Galaxy S8 and DesktopOperating SystemAndroid and Windows 8.1 previously, Windows 10 just a week ago. My Question or IssueI had cancelled my premium on my account on February 4 2019. Got a confirmation email saying tha...

Visitor

Plan Premium Country   Device Samsung Galaxy S8 and Desktop Operating System Android and Windows 8.1 previously, Windows 10 just a week ago.   My Question or Issue I had cancelled...

Billy-J

Spotify Star

497 Views

1 replies

0 likes

Account
Login
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Through Facebook created Account

Hello! I usually dont post in forums unless I'm very desperate, which is the case here.So I have 2 Spotify Accounts, one that I use and one that Facebook created for me. I read nearly every post in here about that kind of problem but I didn't get a p...

Casual Listener

Hello! I usually dont post in forums unless I'm very desperate, which is the case here. So I have 2 Spotify Accounts, one that I use and one that Facebook created for me. I read nearly every post in...

dinnies

Casual Listener

533 Views

2 replies

0 likes

Account
  • 533 Views
  • 2 replies
  • 0 likes

Solved!! Country change

PlanPremiumCountry DeviceLg v20Operating SystemAndroid Oreo My Question or IssueI neeyto change my country immediately .I canceled my premium plan because I moved to US. And now I want to immediately start a new premium plan .

Casual Listener

  Plan Premium Country   Device Lg v20 Operating System Android Oreo   My Question or Issue I neeyto change my country immediately .I canceled my premium plan because I...

Luan

Spotify Star

965 Views

3 replies

0 likes

Account
Premium
Subscription
  • 965 Views
  • 3 replies
  • 0 likes

Cannot log into my spotify account on desktop

PlanPremiumCountryCanadaDeviceMac desktopMy Question or IssueI have spotify premium on my mobile device and have been trying to log into spotify on my desktop with no luck. It continuously says that my email/password is invalid and I've tried all the...

Newbie

Plan Premium Country Canada Device Mac desktop My Question or Issue I have spotify premium on my mobile device and have been trying to log into spotify on my desktop with no luck. It continuou...

marcaevans

Composer

627 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 627 Views
  • 2 replies
  • 0 likes

Zahlen ohne Kreditkarte oder PayPal

Switzland (German part):Wir sind ein kleines StartUp und möchten uns wegen den Gebühren keine Kreditkarte leisten. Wie können wir trotzdem unser Spotify-Abo Premium kaufen? Wir sind auch gerne bereit eine Vorauszahlung zu leisten. Danke für die hoffe...

Newbie

Switzland (German part): Wir sind ein kleines StartUp und möchten uns wegen den Gebühren keine Kreditkarte leisten. Wie können wir trotzdem unser Spotify-Abo Premium kaufen? Wir sind auch gerne bere...

marcaevans

Composer

7458 Views

1 replies

0 likes

Subscription
  • 7458 Views
  • 1 replies
  • 0 likes

Solved!! Spotify adding songs I have never looked at or liked

PlanPremiumCountryusa DeviceiPhone XR MacBook Pro My Question or Issueomfg. Today before I worked out I made a playlist. After making the playlist I looked through my mixtape or whatever that Spotify makes. It automatically added songs to two of my p...

Casual Listener

  Plan Premium Country usa   Device iPhone XR MacBook Pro   My Question or Issue omfg. Today before I worked out I made a playlist. After making the playlist I looked through...

Luan

Spotify Star

2133 Views

5 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 2133 Views
  • 5 replies
  • 0 likes

Irrelevant e-mail address suggestion when creating an account

DeviceHuawei Mate 10 ProOperating SystemEmui 9 My Question or IssueHello, I am new here. Years ago I created an account but for years I have not been used the application. Today I decided to use it regularly as a premium member. Anyway, today I downl...

Newbie

Device Huawei Mate 10 Pro Operating System Emui 9   My Question or Issue Hello, I am new here. Years ago I created an account but for years I have not been used the application. Today I de...

xoholo

Composer

455 Views

1 replies

0 likes

Account
Login
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium E-mail changed after receiving weird E-mail.

Hey everybody!So, my Dad (who is a member of our Family Premium) received today an Arabic Email which contained a specific e-mail (*snip*). We first did not really worry about it, since my dad receives a lot of spam emails.However, when he tried to o...

Newbie

Hey everybody! So, my Dad (who is a member of our Family Premium) received today an Arabic Email which contained a specific e-mail (*snip*). We first did not really worry about it, since my dad rece...

Luan

Spotify Star

915 Views

1 replies

0 likes

Login
Premium
Security
  • 915 Views
  • 1 replies
  • 0 likes