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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421867 Views
  • 965 replies
  • 108 likes
  • Account
  • 421867 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186705 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186705 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103523 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103523 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution Premium disappeared, premium in mobile provider is okay

PlanFree but should be PremuynCountry NetherlandsDeviceSamsung S7 edgeOperating SystemAndroid My Question or Issue Since today my Spotify premium disappeared. I have the premium with my mobile provider.They checked and all is okay. I have already log...

  • Regular
  • Plan Free but should be Premuyn Country  Netherlands Device Samsung S7 edge Operating System Android   My Question or Issue  Since today my Spotify premium disappeared. I hav...
  • Daisy
  • Spotify Legend
  • 656 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 656 Views
  • 10 replies
  • 0 likes

my username and account suddenly changed

PlanPremiumCountry UKDevicevariousOperating SystemAndriod windows 10 etc. My Question or Issue So I was listening to music when it stopped playing! I was logged out of my account and when I tried to log back in, my password didn't work. I reset my pa...

  • Visitor
  • Plan Premium Country  UK Device various Operating System Andriod windows 10 etc.   My Question or Issue  So I was listening to music when it stopped playing! I was logged out...
  • Loxer
  • Community Legend
  • 1650 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1650 Views
  • 5 replies
  • 0 likes

Account breached and cannot disconnect the hacker's device.

PlanPremiumCountryBelgium My IssueFor the last week or so, I have been seeing weird music in "recently played" on Spotify. At first, I thought it was a bug, but no just an hour ago I figured it was someone using my account when we fought for 30 minut...

  • Newbie
  • Plan Premium Country Belgium   My Issue For the last week or so, I have been seeing weird music in "recently played" on Spotify. At first, I thought it was a bug, but no just an hour ago I...
  • specialf
  • Casual Listener
  • 722 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 722 Views
  • 7 replies
  • 0 likes

Superuser Contribution My only option is to create a new account?

The only option to get support is to put a message in this god **bleep** "community", no real support for premium users. The issue at hand: You assholes had permissions to read my facebook messages, so I removed the ability for you jackasses to acces...

  • Visitor
  • The only option to get support is to put a message in this god **bleep** "community", no real support for premium users.   The issue at hand: You assholes had permissions to read my facebook...
  • Jemi
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! "Log in failed"

I am entering the correct information on my GEAR S2 smartwatch on the spotify app and its saying login failed? i tried logging in via facebook and spotify, neither worked. "log in failed" thats it. what the **bleep**. i pay for premium. why wont it w...

  • Newbie
  • I am entering the correct information on my GEAR S2 smartwatch on the spotify app and its saying login failed?  i tried logging in via facebook and spotify, neither worked. "log in failed" ...
  • jetsonsain
  • Newbie
  • 53800 Views
  • 29 replies
  • 2 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 53800 Views
  • 29 replies
  • 2 likes

Can't pay for premium because I don't have a UK credit card

Hi all,I've just decided to take up the 3 month reduced-price premium offer, but it won't let me pay as my credit card does not match my country. I'm from Canada, but I'm currently studying in the UK for a year, and don't have a UK credit card. I als...

  • Newbie
  • Hi all, I've just decided to take up the 3 month reduced-price premium offer, but it won't let me pay as my credit card does not match my country. I'm from Canada, but I'm currently studying in the ...
  • Billy-J
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • Premium
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Duplicate accounts appearing

PlanFreeCountryUKDevice(Samsung A5 2017)Operating System(Windows 10) My Question or Issue So for whatever reason, I am having a problem with a duplicate account appearing and somehow following my own account and appearing on my friend feed, the dupli...

  • Visitor
  • Plan Free Country UK Device (Samsung A5 2017) Operating System (Windows 10)   My Question or Issue  So for whatever reason, I am having a problem with a duplicate account appearin...
  • user-removed
  • Not applicable
  • 451 Views
  • 2 replies
  • 0 likes
  • Account
  • 451 Views
  • 2 replies
  • 0 likes

no puedo logear desde mi laptop

Spoiler (Highlight to read) hola, no puedo logear desde mi computadora a spotify, yo estoy vinculada con facebook, y al clickear la opcion no carga absolutamente nada, y cuando entro con otra cuenta mia sin facebook tampoco me carga.es como si la apl...

  • Newbie
  •   hola, no puedo logear desde mi computadora a spotify, yo estoy vinculada con facebook, y al clickear la opcion no carga absolutamente nada, y cuando entro con otra cuenta mia sin facebook tam...
  • osornios
  • Spotify Star
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

No puedo iniciar sesion

Hace un par de semanas me mude a Alemania y mi spotify no me deja ingresar. Me dice que para hacerlo "les cuente donde estoy en spotify.com" sin embargo en la pagina no hay ninguna opcion para hacerlo y al intentar cambiar mi pais en "editar perfil" ...

  • Newbie
  • Hace un par de semanas me mude a Alemania y mi spotify no me deja ingresar. Me dice que para hacerlo "les cuente donde estoy en spotify.com" sin embargo en la pagina no hay ninguna opcion para hacerl...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobro doble

PlanFamiliarCountry MXDevicesamsumg s6 edgeOperating Systemandroid My Question or Issue habia estado el cobro de forma correcta hasta el dia de hoy, me estan cobrando doble este mes. no tengo otras cuentas, no tengo mas sesiones, no tengo diferentes ...

  • Newbie
  • Plan Familiar Country  MX Device samsumg s6 edge Operating System android   My Question or Issue  habia estado el cobro de forma correcta hasta el dia de hoy, me estan cobran...
  • osornios
  • Spotify Star
  • 227 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 227 Views
  • 2 replies
  • 0 likes

My Release Radar Does Not Update

Hello, It's been two weeks my release radar doesnt update. When I check the date on my phone, it shows the current date but the songs are still same just like two weeks ago. Any ideas how to fix it? Thanks in advance! PlanFamily PremiumCountry Indone...

  • Visitor
  • Hello, It's been two weeks my release radar doesnt update. When I check the date on my phone, it shows the current date but the songs are still same just like two weeks ago. Any ideas how to fix it? ...
  • osornios
  • Spotify Star
  • 1553 Views
  • 1 replies
  • 0 likes
  • Other
  • 1553 Views
  • 1 replies
  • 0 likes

Username and Account details changed?

CountryUK DeviceBrowser (Chrome)Operating SystemWin10 My Question or IssueI hit a block trying to log in the webplayer with my usual username / password. Upon resetting my password using my e-mail address and checking my account details, Username, Co...

  • Visitor
  •   Country UK  Device Browser (Chrome) Operating System Win10       My Question or Issue I hit a block trying to log in the webplayer with my usual username / passw...
  • osornios
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 452 Views
  • 1 replies
  • 0 likes

Strange Username when creating spotify account

PlanPremiumCountry France My Question or IssueI just created a new Spotify account and when asked for username i entred alt0134Priest (which is my nickname) but when logging into my account is see that my actual username is : 08yqycg2iohmg8yr24wqh3me...

  • Newbie
  • Plan Premium Country  France   My Question or Issue I just created a new Spotify account and when asked for username i entred alt0134Priest (which is my nickname) but when logging int...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 391 Views
  • 1 replies
  • 0 likes

Account disappeared

PlanFreeCountry USADeviceWindows 10Samsung Galaxy Tab AOperating System(Windows 10, Android) My Question or Issue Opened my desktop app and tried to login to my account but the password didn't work. Reset password revealed that my email/username is n...

  • Newbie
  • Plan Free Country  USA Device Windows 10 Samsung Galaxy Tab A Operating System (Windows 10, Android)   My Question or Issue   Opened my desktop app and tried to login to my...
  • Loxer
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 207 Views
  • 1 replies
  • 0 likes

Account hacked, changed email

PlanPremiumCountry Hungary Operating SystemAndroid Oreo, Windows 10 My Question or Issue So my account just got hacked. I just got an email, saying that my email address has changed, and hurray, what do you know I did not even know about it. I can't ...

  • Casual Listener
  • Plan Premium Country  Hungary  Operating System Android Oreo, Windows 10   My Question or Issue  So my account just got hacked. I just got an email, saying that my em...
  • Maxim
  • Spotify Star
  • 1247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 1247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song jumps to another every time after x time

It feels that another user uses my account simultaneously. After a random time listening to a song it jumps to another. I've logged out everywhere, changed my password and logged in again, but the problem isn't solved yet. The problem is here for aro...

  • Casual Listener
  • It feels that another user uses my account simultaneously. After a random time listening to a song it jumps to another. I've logged out everywhere, changed my password and logged in again, but t...
  • GielC
  • Casual Listener
  • 524 Views
  • 5 replies
  • 0 likes
  • Other
  • 524 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't change my country OR my email address...

I had the message pop up today that I can't listen to music abroad for more than 14 days, new money making policy I get it, but when I go to change my location because I moved here (Japan) in the last year, the only location options available are the...

  • Visitor
  • I had the message pop up today that I can't listen to music abroad for more than 14 days, new money making policy I get it, but when I go to change my location because I moved here (Japan) in the las...
  • Guido
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 1 likes
  • Account
  • 242 Views
  • 1 replies
  • 1 likes

Trying to log into my account and it is saying I’m offline check connection

im Trying to log into my account it’s saying offline check connection I’ve also tried login in Facebook and keeps saying login failed PlanPremiumCountry Australia DeviceiPhone 8plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question ...

  • Newbie
  • im Trying to log into my account it’s saying offline check connection I’ve also tried login in Facebook and keeps saying login failed  Plan Premium Country  Australia  Device iPh...
  • Jose_M
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Login
  • 290 Views
  • 1 replies
  • 0 likes

Don’t recognize recently played music

Hi, all. Can’t find any way to contact Spotify (without any social accounts), so must try here. My Recently Played music is packed with hip-hop and meditation-type music, stuff I rarely (once every 3. year?) listen to. So is my Heavy Rotation; Sounds...

  • Casual Listener
  •   Hi, all.   Can’t find any way to contact Spotify (without any social accounts), so must try here.   My Recently Played music is packed with hip-hop and meditation-type music, st...
  • espenandre
  • Casual Listener
  • 4593 Views
  • 9 replies
  • 3 likes
  • Account
    Premium
    Security
  • 4593 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Problem with my Facebook account which is connected to two profiles

PlanFree and PremiumCountry SlovakiaDevicePC and iPhoneOperating SystemiOS 10 and Windows 10 My Question or Issue Hello,I created a small mess with my accounts. Some time ago I started with Spotify (connected the Facebook account) And then because of...

  • Casual Listener
  • Plan Free and Premium Country  Slovakia Device PC and iPhone Operating System iOS 10 and Windows 10   My Question or Issue  Hello, I created a small mess with my accounts.&n...
  • Peter
  • Spotify Legend
  • 498 Views
  • 6 replies
  • 0 likes
  • Account
  • 498 Views
  • 6 replies
  • 0 likes