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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83269 Views

29 replies

0 likes

  • 83269 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104228 Views

10 replies

3 likes

Account
Login
  • 104228 Views
  • 10 replies
  • 3 likes

Why can't I cancel my premium subscription?

Hello I am part of a family plan but wish to cancel it. I am not the owner of the subscription. I have followed the instructions to "Cancel Premium" on my profile page and it says to me "your premium will end on the next date" but it doesn't. I have ...

Newbie

Hello I am part of a family plan but wish to cancel it.  I am not the owner of the subscription.  I have followed the instructions to "Cancel Premium" on my profile page and it says to me "...

OneByBoo

Roadie

444 Views

1 replies

0 likes

Account
Premium
  • 444 Views
  • 1 replies
  • 0 likes

"Desafortunadamente,este codigo Premium parece no ser valido

Eh comprado una tarjeta de regalo en tienda OXXO ,eh intentado ingresar el codigo de la tarjeta de regalo de $100 para renovar mi suscripcion unica premium pero no acepta el codigo ,verifique con todas las letras y mayusculas pero persiste el problem...

Newbie

Eh comprado una tarjeta de regalo en tienda OXXO ,eh intentado ingresar el codigo de la tarjeta de regalo de $100 para renovar mi suscripcion unica premium pero no acepta el codigo ,verifique con tod...

Brunelicia

Community Legend

3882 Views

1 replies

3 likes

Account
Other
Premium
  • 3882 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution discord spotify connection error

PlanFreeCountrySingaporeDevice Operating SystemWindows 10 My Question or IssueSo I just started using Spotify, and for some reason, I cant connect my discord account to my spotify account. I've tried logging out both acccounts, clearing broswing data...

Casual Listener

Plan Free Country Singapore Device   Operating System Windows 10   My Question or Issue So I just started using Spotify, and for some reason, I cant connect my discord account to ...

marcaevans

Composer

52314 Views

6 replies

1 likes

Account
Login
  • 52314 Views
  • 6 replies
  • 1 likes

Account issues

So I have a premium account and cant log into it due to a deactivated email account that was hacked. So I was wanting to cancel that account to start up a new one but cant do that without logging into it. Anyone that can help out with that would be g...

Visitor

So I have a premium account and cant log into it due to a deactivated email account that was hacked. So I was wanting to cancel that account to start up a new one but cant do that without logging int...

xoholo

Composer

805 Views

2 replies

1 likes

  • 805 Views
  • 2 replies
  • 1 likes

Multi Listening Feature suggestions

Hello, while talking to some friends over the internet I came up with an idea.A "lobby" in which you invite friends and the creator of the lobby is the "dj" and anybody else can also add songs, but the owner needs to approve them or something like th...

Newbie

Hello,   while talking to some friends over the internet I came up with an idea. A "lobby" in which you invite friends and the creator of the lobby is the "dj" and anybody else can also add s...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find an artist and his songs

My Question or IssueI've had this artist's song in my library and now I can't find it anywhere in Spotify. I googled this song and tried to play it on the web player but it is not playing there.How can I resolve this issue?

Music Fan

My Question or Issue I've had this artist's song in my library and now I can't find it anywhere in Spotify. I googled this song and tried to play it on the web player but it is not playing...

Peter

Spotify Legend

1619 Views

6 replies

0 likes

Other
Premium
  • 1619 Views
  • 6 replies
  • 0 likes

Solved!! Spotify radio

PremiumCountryItalyDeviceiPhone XOperating System(iOS 11.2 My Question or IssueIs it something wrong with spotify radio? The playlists I create aren't endless any more and there is no more the thumb up and down button neither on my phone or in the de...

Newbie

Premium Country Italy Device iPhone X Operating System (iOS 11.2   My Question or Issue Is it something wrong with spotify radio? The playlists I create aren't endless any more and ther...

Teàrlach

Casual Listener

833 Views

1 replies

0 likes

Other
Premium
  • 833 Views
  • 1 replies
  • 0 likes

Music is being played by unknown device, even after logging out everywhere

I have started having my music pause constantly, and over the last few weeks someone has been playing my spotify through a device labelled "Bedroom speaker". It appears to be a google home or some other device. I have selected "Log out everywhere" an...

Casual Listener

I have started having my music pause constantly, and over the last few weeks someone has been playing my spotify through a device labelled "Bedroom speaker". It appears to be a google home or some ot...

OneByBoo

Roadie

4068 Views

3 replies

0 likes

Account
Login
  • 4068 Views
  • 3 replies
  • 0 likes

Can't find my login

My Question or Issue Today I reset my old phone and got new one. Now I can't find my username/email to login to my old account (not this one). On that account I do have premium and am paying for it monthly. I do have the bank account number with whic...

Visitor

My Question or Issue   Today I reset my old phone and got new one. Now I can't find my username/email to login to my old account (not this one). On that account I do have premium and am paying...

Deli-isnt-okay

Newbie

427 Views

1 replies

0 likes

Account
Login
Subscription
  • 427 Views
  • 1 replies
  • 0 likes

Problems with the premium player

PlanPremiumCountryUSA Device(Samsung Galaxy s7edgeOperating System(Android Oreo, Windows 10.) My Question or IssueHaving multiple issues with account. Music randomly skips to new songs, sometimes in my playlist and sometime to a completely random son...

Casual Listener

Plan Premium Country USA  Device (Samsung Galaxy s7edge Operating System (Android Oreo, Windows 10.)   My Question or Issue Having multiple issues with account. Music randoml...

Blinkin27

Casual Listener

445 Views

2 replies

0 likes

Account
Premium
  • 445 Views
  • 2 replies
  • 0 likes

I am logged into my account on my phone, but do not know which email or username it has

PlanPremiumCountrySwedenDeviceAndroid Phone LG G3Operating SystemWindows 10 My Question or IssueI just reinstalled my windows and some emails that I had went away. I have a premium subscription on my phone and used to use it on my PC aswell. But I ha...

Visitor

  Plan Premium Country Sweden Device Android Phone LG G3 Operating System Windows 10   My Question or Issue I just reinstalled my windows and some emails that I had went away. I ...

Jose_M

Spotify Star

418 Views

1 replies

2 likes

Account
Login
Premium
Subscription
  • 418 Views
  • 1 replies
  • 2 likes

Someone is using my spotify

PlanPremiumCountryNorwayDeviceIphone 6/PCOperating SystemiOS 10, Windows 10 My Question or IssueSomeone has been using my spotify for a while and i have tried to get rid of him by changing password and disconnecting all devices atleast 3 times.. i ha...

Newbie

Plan Premium Country Norway Device Iphone 6/PC Operating System iOS 10, Windows 10   My Question or Issue Someone has been using my spotify for a while and i have tried to get rid of h...

Jose_M

Spotify Star

719 Views

1 replies

1 likes

Account
Other
Premium
  • 719 Views
  • 1 replies
  • 1 likes

Solved!! Login on Samsung galaxy watch active

None of please help! I Am brand new to Spotify and I also just bought a Samsung Galaxy watch active. I created my Spotify account on my phone, through the app. I have tried to log into Spotify on my watch and it continues to say invalid password / us...

Casual Listener

None of please help! I Am brand new to Spotify and I also just bought a Samsung Galaxy watch active. I created my Spotify account on my phone, through the app. I have tried to log into Spotify on my ...

Alexaw1170

Casual Listener

3016 Views

2 replies

0 likes

Login
  • 3016 Views
  • 2 replies
  • 0 likes

We are currently experiencing issues-message

PlanPremium DeviceAndroid My Question or IssueI was just using spotify like an hour ago but then suddenly i was logged out. When i try to log back in it says i am offline but obviously its not the internet since im posting this just fine. I was set t...

Visitor

Plan Premium   Device Android   My Question or Issue I was just using spotify like an hour ago but then suddenly i was logged out. When i try to log back in it says i am offline but ...

OneByBoo

Roadie

539 Views

1 replies

0 likes

Account
Login
Premium
  • 539 Views
  • 1 replies
  • 0 likes

30-Day Trial, charged immediately on credit card

Hi All, I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account. CountryCanada Thanks

Newbie

Hi All,   I signed up for a 30-day trial and got charged immediately. I was wondering if this is normal and if this has been applied to my account.   Country Canada   Thanks &n...

diorxx

Regular

783 Views

3 replies

0 likes

Account
Premium
Subscription
  • 783 Views
  • 3 replies
  • 0 likes

I keep being logged out

PlanPremiumCountryNorwayDevice(iPhone XR, Huawei P10) Operating System(iOS 10, Android Oreo) My Question or IssueHello. My Spotify keeps being logged out for some reason, and when i try to log in again my password is incorrect, and i need to reset my...

Casual Listener

Plan Premium Country Norway Device (iPhone XR, Huawei P10)  Operating System (iOS 10, Android Oreo)   My Question or Issue Hello. My Spotify keeps being logged out for some r...

OneByBoo

Roadie

443 Views

1 replies

0 likes

Account
  • 443 Views
  • 1 replies
  • 0 likes

Password Reset Not Working

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or Issue I have a spotify premium family account with the following username - marzy94. My password seems to have been changed and when I use the reset password...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy A5 Operating System Android My Question or Issue   I have a spotify premium family account with the following username  -...

Jose_M

Spotify Star

1149 Views

3 replies

1 likes

Account
  • 1149 Views
  • 3 replies
  • 1 likes

Solved!! Account Hacked Help

PlanPremiumCountry: United States Of America DeviceiPhone 10Operating System(iOS 10) My Question or IssueSo I recently got my account (alxeisen) hacked. They somehow managed to change my email and password. I can’t access my account at all what so ev...

Newbie

Plan Premium Country: United States Of America   Device iPhone 10 Operating System (iOS 10)   My Question or Issue So I recently got my account (alxeisen) hacked. They somehow man...

Luan

Spotify Star

1080 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 1080 Views
  • 1 replies
  • 0 likes

Unrecognised device on connected devices

I have 3 devices appearing when I look at connect to a device.1. My Laptop2. My phone3. Roku 3 I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook log in and it is still appearing. What is it? How is it there? How do I get...

Music Fan

I have 3 devices appearing when I look at connect to a device. 1. My Laptop 2. My phone 3. Roku 3     I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook l...

JamieSmall

Music Fan

1808 Views

7 replies

0 likes

Account
Security
  • 1808 Views
  • 7 replies
  • 0 likes