I think my other account may be hacked

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I think my other account may be hacked

Not_Bursasaw
Regular

Plan

Free

Country

 Wales, United Kingdom

Device

Samsung Galaxy S6 // Levono Thinkpad

Operating System

Android // Windows

 

My Question or Issue

 I think my other account "bursasaw" may have been hacked!! I've been logged out of everything, and my passwords don't work! :'(

 

I can't reset the password either, due to forgetting the email I used to register it, but also due to the fact if it's the email im thinking of, I have lost access to it! D': Please help me. I can prove bursasaw is actually me (to mods/admins of course only).

 

Hope you can help!

Thanks,

Rhys (my real name)

 

P.S The image attached is how I found Spotify when I opened to check if I had been logged out on my laptop too. (I found out by trying to log back into Spotify on my phone)

Evidence.png
11 Replies

Re: I think my other account may be hacked

Rock Star 7
Rock Star 7

Hi @Not_Bursasaw

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this support article for the next steps to take.

Thanks!

jsannnRock Star 7
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Note: I'm not a Spotify employee.

Re: I think my other account may be hacked

Not_Bursasaw
Regular

Hey! Thanks for taking the time to look at my post! Also for even bothering to answer it <3 

Sadly just one issue, I don't have access to the email, Gmail "demitioned" it a while a go :"(

Re: I think my other account may be hacked

Rock Star 7
Rock Star 7

In case you don't have access to your email, there are steps listed in the support article to get in touch with Spotify Support Team directly:

  1. Go to our contact form.
  2. Select Logging in.
  3. Choose I can't log in to Spotify. 
  4. Click I STILL NEED HELP.

They will help you get back the access to your account. Hope this helps!

jsannnRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I think my other account may be hacked

Not_Bursasaw
Regular

Thank you!!!! Just waiting to hear back now ;)

Re: I think my other account may be hacked

Not_Bursasaw
Regular

Actually its not: 

Hello,

We have some quick options we think can help you:

  • Try searching our support site with your questions.
  • Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
  • You can also message our support team Spotify Cares at Twitter.

All the best,
Spotify Customer Service Team

 

Those methods i have to use an email..

Re: I think my other account may be hacked

Moderator
Moderator

Hey @Not_Bursasaw.

 

The email you received is just an automated response. One of us will get in touch with you shorty :)

 

Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: I think my other account may be hacked

Not_Bursasaw
Regular

Hey, No one has messaged me yet lol >.>

Re: I think my other account may be hacked

Not_Bursasaw
Regular

 I can prove it's me, I swear, I use chrome and it saves all my passwords.

Sorry to hear that g

ItsHyype
Newbie

Try this 

https://support.spotify.com/uk/article/someone-has-gained-access-to-my-account/

it should tell you all about how you can get your account back

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