I think my other account may be hacked

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I think my other account may be hacked

Regular

Plan

Free

Country

 Wales, United Kingdom

Device

Samsung Galaxy S6 // Levono Thinkpad

Operating System

Android // Windows

 

My Question or Issue

 I think my other account "bursasaw" may have been hacked!! I've been logged out of everything, and my passwords don't work! :'(

 

I can't reset the password either, due to forgetting the email I used to register it, but also due to the fact if it's the email im thinking of, I have lost access to it! D': Please help me. I can prove bursasaw is actually me (to mods/admins of course only).

 

Hope you can help!

Thanks,

Rhys (my real name)

 

P.S The image attached is how I found Spotify when I opened to check if I had been logged out on my laptop too. (I found out by trying to log back into Spotify on my phone)

Evidence.png
11 Replies
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Re: I think my other account may be hacked

Community Legend

Hi @Not_Bursasaw

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this support article for the next steps to take.

Thanks!

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Re: I think my other account may be hacked

Regular

Hey! Thanks for taking the time to look at my post! Also for even bothering to answer it ❤️ 

Sadly just one issue, I don't have access to the email, Gmail "demitioned" it a while a go :"(

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Re: I think my other account may be hacked

Community Legend

In case you don't have access to your email, there are steps listed in the support article to get in touch with Spotify Support Team directly:

  1. Go to our contact form.
  2. Select Logging in.
  3. Choose I can't log in to Spotify. 
  4. Click I STILL NEED HELP.

They will help you get back the access to your account. Hope this helps!

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Re: I think my other account may be hacked

Regular

Thank you!!!! Just waiting to hear back now 😉

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Re: I think my other account may be hacked

Regular

Actually its not: 

Hello,

We have some quick options we think can help you:

  • Try searching our support site with your questions.
  • Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
  • You can also message our support team Spotify Cares at Twitter.

All the best,
Spotify Customer Service Team

 

Those methods i have to use an email..

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Re: I think my other account may be hacked

Spotify Legend

Hey @Not_Bursasaw.

 

The email you received is just an automated response. One of us will get in touch with you shorty 🙂

 

Let us know if you have further questions.

 

Have a nice day!

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Re: I think my other account may be hacked

Regular

Hey, No one has messaged me yet lol >.>

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Re: I think my other account may be hacked

Regular

 I can prove it's me, I swear, I use chrome and it saves all my passwords.

Highlighted

Sorry to hear that g

Newbie

Try this 

https://support.spotify.com/uk/article/someone-has-gained-access-to-my-account/

it should tell you all about how you can get your account back

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