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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4515 Views
  • 0 replies
  • 9 likes
  • Security
  • 4515 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464266 Views
  • 975 replies
  • 110 likes
  • Account
  • 464266 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205339 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205339 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113038 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113038 Views
  • 72 replies
  • 12 likes

Solved!! "Share" ... "with family member(s)" please

Please add a "With Spotify Family Members" on the Sharing selector screen! Why? We used to use one shared spotify account, with playlists we shared. Then we bought a family account (for a number of reasons), and even though some things are better, so...

  • Regular
  • Please add a "With Spotify Family Members" on the Sharing selector screen!   Why?   We used to use one shared spotify account, with playlists we shared.    Then we bought a ...
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
  • 370 Views
  • 1 replies
  • 0 likes

Old email adress

I can’t log in to my Spotify account on my new iPad. I know the user-ID but the email I used when registered is not active any more.

  • Casual Listener
  •   I can’t log in to my Spotify account on my new iPad. I know the user-ID but the email I used when registered is not active any more.  
  • Carins
  • Casual Listener
  • 553 Views
  • 6 replies
  • 0 likes
  • Account
  • 553 Views
  • 6 replies
  • 0 likes

how do you contact spotify?

PlanPremiumCountry DeviceipadOperating SystemiOS 10 My Question or Issue how do you contact spotify?

  • Newbie
  • Plan Premium Country   Device ipad Operating System iOS 10   My Question or Issue  how do you contact spotify?
  • jenjen111
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • Login
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Hello, my accout was hacked. They changed my email and my password. I only could get into my accout using Facebook. I don't recognize the following email: *snip* and I couldn't change the password. I notice that has some unknown devices using my acco...

  • Casual Listener
  • Hello, my accout was hacked. They changed my email and my password. I only could get into my accout using Facebook. I don't recognize the following email: *snip* and I couldn't change the p...
  • felipeasf
  • Casual Listener
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Can´t access my artist page

Hey there! I´ve been trying to get my spotify account verified in order to release some of my tracks. The problem here is that i can´t access my artist page for the link that is needed for verification. Either I don´t understand the system, or there ...

  • Casual Listener
  • Hey there! I´ve been trying to get my spotify account verified in order to release some of my tracks. The problem here is that i can´t access my artist page for the link that is needed for verificati...
  • kristinmartin24
  • Regular
  • 1196 Views
  • 4 replies
  • 0 likes
  • Account
  • 1196 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Downloaded songs suddenly pending for download

I am on an Android device, and I have Spotify Premium. I have downloaded a couple of playlists which used to show the green arrow next to them. Today, I found myself logged out all of a sudden, which was very weird, since I didn't click "log out on a...

  • Regular
  • I am on an Android device, and I have Spotify Premium. I have downloaded a couple of playlists which used to show the green arrow next to them. Today, I found myself logged out all of a sudden, which...
  • Hilgert
  • Regular
  • 1721 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1721 Views
  • 2 replies
  • 0 likes

Blowing Up My Favorite List After Facebook Deletion

PlanPremiumCountry TurkeyDevice(Android, Windows Desktop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had a Facebook account when I start to use Spotify at first. I collected hundreds of songs to my "Favorite List". ...

  • Newbie
  • Plan Premium Country  Turkey Device (Android, Windows Desktop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I had a Facebook accoun...
  • jenjen111
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 156 Views
  • 1 replies
  • 0 likes

UK Mobile number but currently in Spain

PlanFree/PremiumCountry DeviceSamsung Galaxy S7Operating SystemAndroid Ive been trying to set up my account for days and I simply can't. I have a UK number (giffgaff) but I just arrived to Spain and I cannot access my account. When I try to update lo...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy S7 Operating System Android   Ive been trying to set up my account for days and I simply can't. I have a UK number (giffgaff) but ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
  • 189 Views
  • 1 replies
  • 0 likes

Add members to family plan

I'm thinking to add 2 more famiy members to my Family Spotify Plan but recently I've moved to a new address, so I just wonder when entering the address for confirmations, should I tell them to put the current address or the previous one that I've use...

  • Casual Listener
  •   I'm thinking to add 2 more famiy members to my Family Spotify Plan but recently I've moved to a new address, so I just wonder when entering the address for confirmations, should I tell them t...
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 287 Views
  • 3 replies
  • 0 likes

Country and paying

PlanfreeCountry american but in JapanDevicecomputerOperating Systemwindows 10 I am an american with a US bank card but working on a USAF base in Japan. I want to change to premium account but your systems says I can't. Do not have or can get a Japan ...

  • Newbie
  • Plan free Country  american but in Japan Device computer Operating System windows 10   I am an american with a US bank card but working on a USAF base in Japan.  I want to cha...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Other
  • 228 Views
  • 1 replies
  • 0 likes

Spotify Account Email Changed

Recently i booted up my pc to only to find out i was logged out of spotify, when i tried to login it wouldnt let me, so i went to change password, and then i got a wierd message, my email was aparrently not linked to a spotify account. Luckily im par...

  • Newbie
  • Recently i booted up my pc to only to find out i was logged out of spotify, when i tried to login it wouldnt let me, so i went to change password, and then i got a wierd message, my email was ap...
  • Loxer
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 556 Views
  • 1 replies
  • 0 likes

Two accounts on the same email

So I made a spotify account a while ago but deleted it and quickly made another with a slightly different username shortly after, now I have two accounts which are linked but not the same, on my phone I have the correct account, it has my profile pic...

  • Casual Listener
  •   So I made a spotify account a while ago but deleted it and quickly made another with a slightly different username shortly after, now I have two accounts which are linked but not the same, on...
  • Brunelicia
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 251 Views
  • 1 replies
  • 0 likes

I'm getting logged out

PlanPremiumCountryFranceDeviceOnePlus5t, Asus Predator 15Operating System Android Pie, Win 10Hello,Spotify keeps logging me out since this morning. It actually does either of two things : - It logs me out and asks me to log back in (I log in with Fac...

  • Casual Listener
  • Plan Premium Country France Device OnePlus5t, Asus Predator 15 Operating System   Android Pie, Win 10 Hello, Spotify keeps logging me out since this morning. It actually does eithe...
  • Jose_M
  • Spotify Star
  • 2535 Views
  • 11 replies
  • 1 likes
  • Account
    Login
    Premium
  • 2535 Views
  • 11 replies
  • 1 likes

Was a rogers Spotify account holder now having issues with the changeover

Hello, I had Spotify premium via rogers wireless, but it switched me to free service and you dont offer VISA DEBIT How do i get my premium back and payments via my VISA DEBIT? The date notified as Feb 18th for the switch over and yet you all did it o...

  • Casual Listener
  • Hello,    I had Spotify premium via rogers wireless, but it switched me to free service and you dont offer VISA DEBIT  How do i get my premium back and payments  via my VISA DE...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

Favourites playlist disappeared

PlanPremiumCountryAustraliaDeviceiPhone SEOperating SystemiOS 12.0.1 My Question or IssueI just signed up to Premium and now my ‘Favourites’ playlist has disappeared. I’ve tried reinstalling the app, and restarting my device and neither have worked.

  • Newbie
  • Plan Premium Country Australia Device iPhone SE Operating System iOS 12.0.1   My Question or Issue I just signed up to Premium and now my ‘Favourites’ playlist has disappeared. I’ve tr...
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium
  • 328 Views
  • 1 replies
  • 0 likes

Spotify chronically Double charging customers!

PlanPremiumCountry: Australia Device(Motorola G, Windows 10 Laptop) I've been double charged by Spotify since June 2018 until present, with the exception of the month of August and July. At 11.99 AUD per charge, I've been overcharged 71.94 AUD. From ...

  • Newbie
  • Plan Premium Country: Australia   Device (Motorola G, Windows 10 Laptop)   I've been double charged by Spotify since June 2018 until present, with the exception of the month of Aug...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Cancelled Sub Still Charged

I looked back and saw that I was not charged for Jan, just Feb, I cancelled in Dec. Whatever account it is, cancel it and I want a refund. I haven't used this service in months. IF YOU HAD SOMEONE I COULD CALL THIS WOULD BE RESOLVED IN 10 MINS YOU CH...

  • Casual Listener
  • I looked back and saw that I was not charged for Jan, just Feb, I cancelled in Dec. Whatever account it is, cancel it and I want a refund. I haven't used this service in months. IF YOU HAD SOMEONE I ...
  • marihatespotify
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Subscribed to Spotify Premium through a third party, do I lose everything?

My Question or IssueHi there folks,My wife is a plan through our mobile provider. That will be cancelled this month. On her phone, can I now subscribe to a Premium Family plan so she can keep her playlists? thanks!

  • Casual Listener
  • My Question or Issue Hi there folks, My wife is a plan through our mobile provider.  That will be cancelled this month.  On her phone, can I now subscribe to a Premium Family plan so...
  • OneByBoo
  • Roadie
  • 1332 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 1332 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify affinity logged in wrong user

Hi, Does anyone know how to change the logged in profile for the Spotify Affinity Survey function? Thanks!

  • Casual Listener
  • Hi,  Does anyone know how to change the logged in profile for the Spotify Affinity Survey function?    Thanks!
  • Katerina
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Wrong artist

I have a problem with my song. The song is associated to other artist with identic name! Not is a first time....i contact my digital distributor ( tunecore) and spotify ...nobody answered! are days and days that my song stay to spotify but not in to ...

  • Casual Listener
  •   I have a problem with my song. The song is associated to other artist with identic name! Not is a first time....i contact my digital distributor ( tunecore) and spotify ...nobody  answer...
  • OneByBoo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 233 Views
  • 1 replies
  • 0 likes