Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Recover account with new phone

Recover account with new phone

Spotify Username enterprisebrent74

 

Plan

Premium

Country

 US

Device

(iPhone 6s

Operating System

(iOS 10?

 

My Question or Issue

 I recently got a new phone and downloaded the app and expected to see my old playlists. I didn't see it there. I had to re-register and put in my cc information again. 2 questions. Did I just sign up for 2 accounts and being charged for 2? Is there a way to recover my old playlist? My Pandora lists were able to reappear when I downloaded it. I promise that wasn't a dig!!!

Reply
3 Replies

Did you make the original account with an email not atached to Facebook and then try to log in with Facebook when you re-downloaded? 

I did both with an email.

Have you tried the recover playlist function?

Screen Shot 2018-05-24 at 4.53.37 PM.png

Suggested posts