Redeem Code won't work! Just got the code. Keeps telling me error message.

[Cosette]

My friend gifted me a spotify premium redeem code and I keep trying to enter it in and it keeps telling me

"Oops! Something went wrong, please try again or check out our help area"

I would hate for my friend to spend money on this and it be worth nothing. Please!

A couple things I have already tried

1) cleared browsers of all cookies and caches.

2) tried all three of my browsers (Explorer, Firefox, and Chrome)

3) Entered code in at least a dozen times

[Joe]

There are some issues with the service at the moment which could be causing this. Maybe try again in a couple of hours?

[Cosette]

ok I will, I'm just hoping its not a permanent issue, thank you for your input

[Mariconio]

I'm having the same problem . I bought 12 codes, the first 5 worked, and the rest I'm receiving the same error message since Tuesday . This is so frustrating,

Guys! When are you gonna solve this? For God's sake !!

[Giliponcio]

Me too! I have 3 codes for 1 month each, spotify sent them to me and now I get this error!

Well Spotify , thanks for nothing

[JAMES4]

Oops something went wrong...? WTF? Spotify you better fix, I have 1 month code.

What's happening?

[FRhida]

Same problem. Get this fixed!

[Peter__]

Hey guys! 🙂

Spotify don't normally deal with any billing issues (including gift codes) here on the community due to the details required and the openess of this forum. If you could get in touch with the customer services team directly using the online contact form including your codes which aren't working an adviser will be able to check them out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Master45]

Yeah, me too getting the same error when I try to redeem the 1 month code I got from spotify as a reward.

It's clear that you're having problems with redeeming.

This is very annoying

[Giliponcio]

This is one of the codes: <snip>

Just tell me if you can redeem it.

I can't. Same error

[Snip-Code-Peter]

[Peter__]

I have just removed that code, even if it doesn't work its best not to post it here in the public forum as someone else could get in touch and Spotify could redeem it for them.

If you get in touch as above someone will be able to lend a hand to get it redeemed, normally any issues they just swap codes.

[Mariconio]

Do you have to get in touch with spotify to redeem a code? Since when?

[Peter__]

You don't, but if redeeming a code doesn't work for any reason you can get in touch with customer services and they will normally redeem it for you.

[Mariconio]

I just want the spotify system to work

[Franki2]

Hey my friends, I was gifted 3 month codes and I get the same message oops whatever...

I was also gifted one 3 month code and it worked.

Could this be spotify blocking 1 month codes for any reason ?

[Lisa_simpsonite]

I got the same error, oops something went wrong...

Spotify sent me this code by mail.

I'm beginning to get angry seeing so many people having the same problems!

I've been trying to redeem for 2 days and nothing!

Any official explanation please

[Adam]

Hi folks, we can't look into gift card queries via the Community, so you'll need to get in touch via the link Peter helpfully posted above. Include information about the code -- order ID, where you bought, what country it came from, etc. - to speed things along.

[Lisa_simpsonite]

Oops something went wrong...!

[Lisa_simpsonite]

Oh my god, so many people here with the same error!

[Filippo]

Ciao people, I have the same problem. 1 month code and no redeeming possible. It says oops something went wrong, try again or go the help area. I bought it on a retail store, should I ask them to give me my money back? I love spotify and Oasis