Refund and ticket answering times

[Zoriel]

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december.

Since the premium time hasnt started yet i figured it would be no problem to refund my payment and set my account to free.

Unfortunately beside the automatic answer the next day to which i answered with the same request i havent heard anything from spotify support so far.

So it has been 6 days by now and i am still waiting for any kind of response.

Is this normal and how are the chances for my refund now ?

Cheers,

Oliver

[undeadninja125]

You should still get a refund. You'll most likely even get to keep your subscription. 😉

Don't be afraid to send more than one email. It won't hurt.

[Adam · Accepted solution]

Hey @Zoriel - apologies for the slow reply to your support ticket, but it's with the right people. They'll be back in touch as soon as they can.

[Zoriel]

Thanks for the quick response. Then i will be a bit more patient 😉

[Zoriel]

Still waiting for any kind of response from the customer support to my email 😕

[Peter__]

I'm on your side, that's far too long! 

Can you let us know your case number (#) from the automated email reply and one of the rock stars can ask for that to be chased up for you. 

[Zoriel]

Hi, the subject line has the following as reference:

"ref:_00DD0pxIW._500D0WXT4O:ref"

Thats the only "number" ive got.

[Peter__]

Strange, is there not another number beside a (#) anywhere in the email (either in the subject line) or in the email text? 

[Zoriel]

No, theres no other number beside this.

Although i maybe should have mentioned that ive originally contacted the german support.

Maybe they give out other numbers than the U.S. support ?

But since Adam said that my ticket is with the right people i figured it shouldnt be a problem.

[Peter__]

I'll escalate this anyways, the case number just makes it easier for the guys to find it in the system.

[Zoriel]

Thank you 🙂

[Zoriel]

Juat got an Email from the support saying my Subscription is cancelled and my money will be refunded.

Thanks again!

[undeadninja125]

Glad you got it taken care of!

[yusukeyoko]

Hello,
I've been charged twice today, one by mobile e second via browser, can you do the refund or leave Credit for the next month?
Thanks