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Refund and ticket answering times

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Refund and ticket answering times

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december.

Since the premium time hasnt started yet i figured it would be no problem to refund my payment and set my account to free.

Unfortunately beside the automatic answer the next day to which i answered with the same request i havent heard anything from spotify support so far.

So it has been 6 days by now and i am still waiting for any kind of response.

 

Is this normal and how are the chances for my refund now ?

 

Cheers,

 

Oliver

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Accepted Solutions
Marked as solution

Hey @Zoriel - apologies for the slow reply to your support ticket, but it's with the right people. They'll be back in touch as soon as they can.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

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13 Replies

You should still get a refund. You'll most likely even get to keep your subscription. 😉

Don't be afraid to send more than one email. It won't hurt.
Marked as solution

Hey @Zoriel - apologies for the slow reply to your support ticket, but it's with the right people. They'll be back in touch as soon as they can.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Thanks for the quick response. Then i will be a bit more patient 😉

Still waiting for any kind of response from the customer support to my email 😕

I'm on your side, that's far too long! 

 

Can you let us know your case number (#) from the automated email reply and one of the rock stars can ask for that to be chased up for you. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hi, the subject line has the following as reference:

 

"ref:_00DD0pxIW._500D0WXT4O:ref"

 

Thats the only "number" ive got.

Strange, is there not another number beside a (#) anywhere in the email (either in the subject line) or in the email text? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

No, theres no other number beside this.

Although i maybe should have mentioned that ive originally contacted the german support.

Maybe they give out other numbers than the U.S. support ?

 

But since Adam said that my ticket is with the right people i figured it shouldnt be a problem.

I'll escalate this anyways, the case number just makes it easier for the guys to find it in the system.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you 🙂

Juat got an Email from the support saying my Subscription is cancelled and my money will be refunded.

 

Thanks again!

Glad you got it taken care of!

Hello,
I've been charged twice today, one by mobile e second via browser, can you do the refund or leave Credit for the next month?
Thanks

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