Refund or credit

[wendyarredondo]

Plan

Premium

Country

United States

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My account was changed from student premium to regular premium but I was never notified to renew my student account. I was able to renew it now. Am I able to get a refund or credit for the extra $4.99 I was charged on 5/27? 

[Lyubka]

Hey @wendyarredondo,

Thank you for reaching out here in the Community.

We send out an email when a user's discount is expiring one month before it does. Based on what you're describing it's possible that you've missed the e-mail about renewing your subscription.

We'd recommend that you check all your email addresses, spam folders included and see if the email is to be found there.

It's also a good idea to check if the email on your Spotify account is correct.

When it comes to compensation, you can check our refund policy page for information on potential refunds.
 

Hope this helps. If you have any questions or need anything else, the Community is here for you.