Refund

[emmannell]

I put my credit card information in and then continued onto the student discount site to select my university, but each time I tried to continue it said there was a problem. I would try to repeat the process and it continued to happen. Spotify did however manage to charge my credit card 4 times, for each time I attempted to use the student discount. I expect my money back and am very disappointed with the flaws of your website. Please reply so I know that my problem is getting fixed and that I will get my money back.

[mjstorm94]

Same thing has happened to me I'm so ticked

[jean3601]

Hello @emmannell, Welcome to the community! 🙂

You may need to first cancel your current subscription before signing up for the student discount if you are getting an erorr message.

concerning the multoile payments you can contact support here:

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[jean3601]

Hello @mjstorm94, Welcome to the community! 🙂

You may need to first cancel your current subscription before signing up for the student discount if you are getting an erorr message.

concerning the multoile payments you can contact support here:

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂