Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80435 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653910 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734390 Views
18 replies
29 likes
Firstly just want to point out I have tried every browser with the link. Anyway my wife changed her account from US to GB via the billing method as stated on the help pages. However she is linked to the Facebook account and when looking at the profil...
Firstly just want to point out I have tried every browser with the link. Anyway my wife changed her account from US to GB via the billing method as stated on the help pages. However she...
Community Legend
411 Views
1 replies
0 likes
Spotify Case # 03031414Spotify Case # 03015392Spotify Case # 03001225Spotify Case #: 02927555 Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitted to try to get my duplicate charges resolved. Same story as other...
Spotify Case # 03031414 Spotify Case # 03015392 Spotify Case # 03001225 Spotify Case #: 02927555 Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitte...
Community Legend
362 Views
3 replies
0 likes
So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I'm a "free" user. I tried to contact Spotify suppor...
So I was trying to sign up for premium as a student and before I could finish verifying I was a student, it errored out and gave up. The next day I see a purchase for 4.99$ from Spotify and it says I...
Newbie
1617 Views
17 replies
0 likes
Hola, desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi perfil también pone España. Nunca he utilizado mi cuenta fuera ...
Hola, desde hace unos días cuando intento iniciar mi cuenta de spotify me da error porque dice que el el país en el que me encuentro y el de mi pefin no coinciden. Vivo en España y en mi per...
Community Legend
252 Views
2 replies
0 likes
I've been spending some time looking through the community and I've contacted support. But everytime I try to sign up for premium I get the below error "Unfortunately, there is no support at the moment to make this type of change to your subscription...
I've been spending some time looking through the community and I've contacted support. But everytime I try to sign up for premium I get the below error "Unfortunately, there is no support at...
Casual Listener
579 Views
4 replies
0 likes
Just been charged for Premium service when I am a free account! Thank's Spotify!
Just been charged for Premium service when I am a free account! Thank's Spotify!
Community Legend
335 Views
3 replies
0 likes
I can't change my country without paying. I live in Turkey but i can't use free subscription. I want free subscription.
I can't change my country without paying. I live in Turkey but i can't use free subscription. I want free subscription.
Spotify Star
262 Views
1 replies
0 likes
I have marked *never* for notifications on badges and ranks in my settings and I'm still getting notifications for them. Which also generates new private messages, which in turn generates emails. I've made like 5 posts here and I've recieved just as ...
I have marked *never* for notifications on badges and ranks in my settings and I'm still getting notifications for them. Which also generates new private messages, which in turn generates emails. I'v...
Regular
965 Views
3 replies
0 likes
I've gone through the motions of requesting my device password four times in the last 24 hours but have yet to receive an email. I need this password because I made my Spotify account back when you had to sign-up using Facebook, however I wish to con...
I've gone through the motions of requesting my device password four times in the last 24 hours but have yet to receive an email. I need this password because I made my Spotify account bac...
Community Legend
249 Views
1 replies
0 likes
I got a 7 day free premium subscription and it runs out tomorrow and there is absolutely no cancel option anywhere. I feel like I'm going in circles and it's driving me nuts! I just want to cancel. I've gone onto my account and gone onto subscription...
I got a 7 day free premium subscription and it runs out tomorrow and there is absolutely no cancel option anywhere. I feel like I'm going in circles and it's driving me nuts! I just want to cancel. I...
Casual Listener
14813 Views
24 replies
2 likes
I tried to get a premium account last night, and today I checked my bank account and I have been charged $4.99 three times. How can I get a refund? I still don't have a premium accoun either. I would like a refund and spotify premium enabled.
I tried to get a premium account last night, and today I checked my bank account and I have been charged $4.99 three times. How can I get a refund? I still don't have a premium accoun either. I ...
Newbie
2347 Views
6 replies
0 likes
I am very interested in this as an option.
I am very interested in this as an option.
Spotify Star
4574 Views
3 replies
36 likes
Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but nothing, on the ps4 it says the I am on premium, but...
Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but n...
Spotify Star
315 Views
1 replies
0 likes
Hi everyone,I subscribed yesterday my premium account on my ps4, but I am still free in all the platform. I received the receipt of my purchase so I am sure I paid for it. Tried to log out and in again, tried to uninstall and reinstall again but noth...
Hi everyone, I subscribed yesterday my premium account on my ps4, but I am still free in all the platform. I received the receipt of my purchase so I am sure I paid for it. Tried to log out an...
Spotify Star
554 Views
7 replies
0 likes
I just got back from the US to Germany and a couple of days ago my Firefox Browser installed updates. I don't know if that has anything to do with that but all of a sudden I cannot log into my account anymore. Last week (in Germany already) I was abl...
I just got back from the US to Germany and a couple of days ago my Firefox Browser installed updates. I don't know if that has anything to do with that but all of a sudden I cannot log into my accoun...
Spotify Star
198 Views
1 replies
0 likes
I have been given a Spotify gift card but I am already a Premium service subscriber with monthly fee automatically being charged onto my credit card. What I want to know is, if I redeem the gift card, will it effectively pre-pay my account by the val...
I have been given a Spotify gift card but I am already a Premium service subscriber with monthly fee automatically being charged onto my credit card. What I want to know is, if I redeem the gift card...
Spotify Star
8895 Views
1 replies
0 likes
hello, there was an issue with my account and you fixed it but in my paypalaccount i see 3 times payment for this month. my spotifyaccount shows expiredate of next month. there must be something wrong.
hello, there was an issue with my account and you fixed it but in my paypalaccount i see 3 times payment for this month. my spotifyaccount shows expiredate of next month. there must be somet...
Spotify Star
267 Views
3 replies
0 likes
Just finished my suscription via Movistar (Spain), but now I'm trying to renew suscription directly with Spotify and I only get the error "This product is not available" What can I do? Now i'm trapped.
Just finished my suscription via Movistar (Spain), but now I'm trying to renew suscription directly with Spotify and I only get the error "This product is not available" What can I do? Now i...
Spotify Star
217 Views
1 replies
0 likes
So I was studying abroad for 4 months and in order to listen to spotify abroad I had to change my country to Spain but now that I am back in the U.S. I have been locked out of my account and Spotify won't let me change my country back to U.S. I don't...
So I was studying abroad for 4 months and in order to listen to spotify abroad I had to change my country to Spain but now that I am back in the U.S. I have been locked out of my account and Spotify ...
Spotify Star
243 Views
1 replies
0 likes
Is there a way on Spotify that both my wife and I can have our own playlist and offline AND listen at the same time? If I am in the car or on a plane etc...I don't want to kick her off or her kick me off. We have very different tastes in music and on...
Is there a way on Spotify that both my wife and I can have our own playlist and offline AND listen at the same time? If I am in the car or on a plane etc...I don't want to kick her off or her kick me...
Casual Listener
554 Views
2 replies
0 likes
