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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14833 Views

7 replies

11 likes

Security
  • 14833 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554117 Views

991 replies

116 likes

Account
  • 554117 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131216 Views

74 replies

12 likes

Account
Login
Premium
  • 131216 Views
  • 74 replies
  • 12 likes

Student Discount

The money has already been taken out my account I was signing up for the student premium . When i had to use the other option for picking my school it took me back to the payment screen but I didn't get to finish putting in my information. I do not w...

Newbie

The money has already been taken out my account I was signing up for the student premium . When i had to use the other option for picking my school it took me back to the payment screen but I didn't ...

jean3601

Community Legend

252 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Credit card payment trouble

Hi everyone i'm having a trouble with my premium account in Spotify. I've upgraded my account to Spotify Premium. When I put the information of my VISA credit card the webpage showed me an error message and didn't let me continue with the payment so ...

Newbie

Hi everyone   i'm having a trouble with my premium account in Spotify. I've upgraded my account to Spotify Premium. When I put the information of my VISA credit card the webpage showed me an e...

jean3601

Community Legend

237 Views

1 replies

0 likes

Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Refund

I put my credit card information in and then continued onto the student discount site to select my university, but each time I tried to continue it said there was a problem. I would try to repeat the process and it continued to happen. Spotify did ho...

Newbie

I put my credit card information in and then continued onto the student discount site to select my university, but each time I tried to continue it said there was a problem. I would try to repeat the...

jean3601

Community Legend

314 Views

3 replies

0 likes

Other
  • 314 Views
  • 3 replies
  • 0 likes

Log in user id

Kindly I want to change my login id , I don't want to sign in with face book accountPls chang it

Newbie

Kindly I want to change my login id , I don't want to sign in with face book account Pls chang it

jean3601

Community Legend

695 Views

1 replies

0 likes

Account
Login
Premium
  • 695 Views
  • 1 replies
  • 0 likes

How do you not 'like' an artist

Quick one. New to this service. Have Artists be played at me that I hate and can only 'follow' them or add them to my 'Playlist' - how do I tell them to go away and never bother me again???? - many thanks for any help!!!!

Newbie

Quick one. New to this service. Have Artists be played at me that I hate and can only 'follow' them or add them to my 'Playlist' - how do I tell them to go away and never bother me again???? - many t...

driveflanger

Community Legend

876 Views

1 replies

1 likes

Other
Subscription
  • 876 Views
  • 1 replies
  • 1 likes

Several devices using my account

Hey. My ex gave my spot oft to a lot of her friends.Can you sign my profile out of every single online device? So that my devises are the only ones left?

Casual Listener

Hey. My ex gave my spot oft to a lot of her friends. Can you sign my profile out of every single online device? So that my devises are the only ones left?

jonasherdegen

Community Legend

263 Views

1 replies

0 likes

Security
  • 263 Views
  • 1 replies
  • 0 likes

How do i follow someone

How do iadd someone to my playlist

Newbie

How do i add someone to my playlist

jonasherdegen

Community Legend

33074 Views

2 replies

0 likes

Free
  • 33074 Views
  • 2 replies
  • 0 likes

Premium

Okay, I've been paying for premium for about 7 months now and all of a sudden I started getting commercials again, so I doublecheck to make sure my account was still premium because I have been getting charged 1299 every month for it and when I looke...

Casual Listener

Okay, I've been paying for premium for about 7 months now and all of a sudden I started getting commercials again, so I doublecheck to make sure my account was still premium because I have been getti...

Mattosaurus

Community Legend

477 Views

3 replies

0 likes

Premium
  • 477 Views
  • 3 replies
  • 0 likes

Solved!! Lost account access and cant unsubscribe premium

Hello, i Just broke m'y phone and lost m'y account, which i cant remembrement thé passeport or thé mail adresse.Thé problème is i cant stop thé premium, i sourd appréciation some help Before having to Block Spotify at thé Banks..Kindle regards.

Casual Listener

Hello, i Just broke m'y phone and lost m'y account, which i cant remembrement thé passeport or thé mail adresse. Thé problème is i cant stop thé premium, i sourd appréciation some help Before having...

ramala

Casual Listener

633 Views

4 replies

1 likes

Account
Login
Premium
Subscription
  • 633 Views
  • 4 replies
  • 1 likes

forgotten the password and email for premium account

Hi I have forgotten the email and password I used for my second spotify account - a premium one. I am paying monthly for an account I can't access!! How can this be resolved? Why isn't there a customer contact number!!?

Newbie

Hi I have forgotten the email and password I used for my second spotify account - a premium one. I am paying monthly for an account I can't access!! How can this be resolved? Why isn't there a custom...

dutcherj

Newbie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Facebook login

I've had trouble with Facebook and currently do both have an account. Because of someone from school who decided to be silly and report me as spam. So because my FB account has been suspended I can't get onto spotify with all my premium features and ...

Newbie

I've had trouble with Facebook and currently do both have an account. Because of someone from school who decided to be silly and report me as spam. So because my FB account has been suspended I can't...

jean3601

Community Legend

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Hacked my account

Hi!Someone is using my Spotify without my knowledge... I don't know who or what. Is it hacked? What to do about it? I changed my password but still someone is using it.. Please some help,Best Regards

Casual Listener

Hi! Someone is using my Spotify without my knowledge... I don't know who or what. Is it hacked? What to do about it? I changed my password but still someone is using it.. Please some help, Best R...

leroy93

Casual Listener

270 Views

2 replies

0 likes

Account
  • 270 Views
  • 2 replies
  • 0 likes

Paying twice - no go.

I've paid twice for a spotify account, that dosen't exist anymore. I would apreciate if you guys from spotify could help me? already sent you and "e-mail" to your coustumer service, and got no reply.. Have to cancel my subscription and get a new cred...

Casual Listener

I've paid twice for a spotify account, that dosen't exist anymore. I would apreciate if you guys from spotify could help me? already sent you and "e-mail" to your coustumer service, and got no reply....

jean3601

Community Legend

463 Views

5 replies

0 likes

Premium
  • 463 Views
  • 5 replies
  • 0 likes

UBlock blocking subscriptions page

Just to let anyone having trouble signing up and is also using Ublock. It's blocking the subscription page, just turn it off to subscribe and back on after.

Newbie

Just to let anyone having trouble signing up and is also using Ublock. It's blocking the subscription page, just turn it off to subscribe and back on after.

501 Views

0 replies

0 likes

Premium
Subscription
  • 501 Views
  • 0 replies
  • 0 likes

Charged for Premium while on Free account

I downgraded to the Free version on 11-17-14. Just this month, I was charged $9.99. Why?

Casual Listener

I downgraded to the Free version on 11-17-14. Just this month, I was charged $9.99. Why?

shawnp

Casual Listener

224 Views

2 replies

0 likes

Subscription
  • 224 Views
  • 2 replies
  • 0 likes

Can't access Spotify after it's been deleted from Facebook

Hi everyone, I am posting this on behalf of a friend who is unable to access their Spotify account to post on these forums. I signed up for Spotify through Facebook a couple of months ago and tried the free premium trial Spotify offered. Since then I...

Newbie

Hi everyone,  I am posting this on behalf of a friend who is unable to access their Spotify account to post on these forums.   I signed up for Spotify through Facebook a couple of months...

jean3601

Community Legend

246 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

I got charged twice!

so today I decided to get spotify premium. I tried doing the student discount but I didn't realized it meant college, so i put in my card info and then hit continue. I couldn't put a college in cause I'm not in college so I hit cancel and proceeded t...

Newbie

so today I decided to get spotify premium. I tried doing the student discount but I didn't realized it meant college, so i put in my card info and then hit continue. I couldn't put a college in cause...

jean3601

Community Legend

225 Views

1 replies

0 likes

Premium
  • 225 Views
  • 1 replies
  • 0 likes

Student discount

I have been trying to update my payment to the student discount I am a sophomore at SMU and I can't figure out how to change it

Newbie

I have been trying to update my payment to the student discount I am a sophomore at SMU and I can't figure out how to change it

jean3601

Community Legend

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Can't log in

Just got a new android. When I try to log in to my spotify, it says I've already created an account with this email. I've made sure I'm logging in, not signing up.

Visitor

Just got a new android. When I try to log in to my spotify, it says I've already created an account with this email. I've made sure I'm logging in, not signing up.

jean3601

Community Legend

258 Views

1 replies

0 likes

Login
  • 258 Views
  • 1 replies
  • 0 likes

Student Subscription Failure

Hello! I attempted to get the student discount for spoitify premium, added my debit card informaiton, was charged, and THEN asked to submit proof that I was a student. I submitted my acceptence letter and a recent letter to show that I am in fact inr...

Newbie

Hello! I attempted to get the student discount for spoitify premium, added my debit card informaiton, was charged, and  THEN asked to submit proof that I was a student. I submitted my acceptence...

jean3601

Community Legend

255 Views

1 replies

0 likes

Account
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes