Lost account access and cant unsubscribe premium

[ramala]

Hello, i Just broke m'y phone and lost m'y account, which i cant remembrement thé passeport or thé mail adresse.
Thé problème is i cant stop thé premium, i sourd appréciation some help Before having to Block Spotify at thé Banks..
Kindle regards.

[jean3601 · Accepted solution]

Hello @ramala, Welcome to the community! 🙂

you can reset your Spotify Password here:

https://www.spotify.com/password-reset/

If this does not get you access to your account please contact spotify support here and they will be happy to help you 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check the FAQ or community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[ramala]

Tanks for tour réactivity, unforyunately i dont know which émail i had used sont cant rénover thé passeport by this way.
I contacted thé support sadly théy invited me to post on thé forum With an automatique Awser..

I would lire to rénover m'y first account where thé premium sub is activitéd.
Otherwise ill go to thé Banks and put an opposition on thé sub.
Kindle regards.

[jean3601 · Accepted solution]

@ramala

Please reply to the no-reply email that redirected you here, then one of the support staff will contact you 🙂

[ramala]

Alright i'll try and update this post and titre asap.
Cheers and home.to solve this issue.