Request denied, but charged the same

[1997isadora]

I get the 3 month promotion this days, I've already had this promotion, but these days my free account was too full and I did an other. The promotion showed up and I subscribed, but the card were recognized and denied, but these days appeared the charge and I didn't get premium, I want to know what's happened

[Ox1]

Hello!
Sorry for the inconvenience 😞 Please contact Spotify support using their Facebook, Twitter or contact form.
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Have a great day!