Help Wizard

Step 1


Resetting password failure

Resetting password failure

I had to reset my login password, and got the email with the link allowing me to do so. After resetting the password I tried logging in a few times during the day and it kept saying the username or password was incorrect, even though I know I'm typing in the right information. 

Does anyone know why its not letting me log in? Any suggestions/help would be great!




3 Replies

Hey @Saskiagrace95, welcome to the Community!


Can you try logging into the web player and then try again in the app?


Let us know if that helps.

Hey @alealejandro,

Tried logging in to the web player but unfortunately that didn't work.

I don't know why it's not working!!

Thanks for replying!


Just to make sure, have you tried following these troubleshooting steps? If they don't help, you can contact our Accounts team via this contact form, on Twitter with the@SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.

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