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Retrieve client assistance chat transcript

Avatar of giagia96
Visitor
2020-01-17 09:57 PM

My Question or Issue

Hello everybody!

I solved a problem thanks to the assistance chat earlier today but I forgot to send the transcript of the chat to my email. 

Can I retrieve it somehow? 

 

Thanks a lot in advance!

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2020-01-19 04:28 AM

Hey @giagia96, thanks for reaching out to the Community!

Glad to hear you got your problem resolved. If you didn't get a chance to send the chat transcript to your email, I'm afraid there isn't a way to retrieve it.

 

I'll be here if you need help in the future!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Avatar of Billy-J
Spotify Star
Spotify Star
2020-01-19 04:28 AM

Hey @giagia96, thanks for reaching out to the Community!

Glad to hear you got your problem resolved. If you didn't get a chance to send the chat transcript to your email, I'm afraid there isn't a way to retrieve it.

 

I'll be here if you need help in the future!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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