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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421374 Views
  • 965 replies
  • 108 likes
  • Account
  • 421374 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186477 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186477 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103466 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103466 Views
  • 69 replies
  • 10 likes

Solved!! Nike Run Club cannot connect to Spotify premium

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 12.1.4 cannot connect to Spotify premium from Nike Running app 5.21.2 when connecting all I get is it sitting there spinning.

  • Regular
  • Plan Premium Country  Canada Device iPhone 7 Operating System iOS 12.1.4   cannot connect to Spotify premium from Nike Running app 5.21.2   when connecting all I get is it s...
  • Ljw603
  • Casual Listener
  • 26807 Views
  • 14 replies
  • 3 likes
  • Other
  • 26807 Views
  • 14 replies
  • 3 likes

Looking for a spotify-account, which played specific songs to a specific time. It's about love

Hello guys,the weekend i was on the feel festival at Bergheider See in Germany. On my way with the train there was a group of 3 or 4 woman. They heared loud music and on my question, if they play via spotify, they sayed yes.Now i met one of these wom...

  • Visitor
  • Hello guys, the weekend i was on the feel festival at Bergheider See in Germany. On my way with the train there was a group of 3 or 4 woman. They heared loud music and on my question, if they play v...
  • Luan
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • Account
  • 608 Views
  • 1 replies
  • 0 likes

Find my email address

I have another spotify account with username yy. However, I forget the email address i used for logging two months ago. Currently I need to find it back for deactiavte the premium account. Please advice where can get the support for this.

  • Visitor
  • I have another spotify account with username yy. However, I forget the email address i used for logging two months ago. Currently I need to find it back for deactiavte the premium account. Please adv...
  • Billy-J
  • Spotify Star
  • 1045 Views
  • 7 replies
  • 0 likes
  • Account
  • 1045 Views
  • 7 replies
  • 0 likes

Password

Hi everyoneI need to reset my password as i can't access my account with the current one but my email address has changed. the old email address is not active any longer.As i can not access my account I can not do anything. thank you, hope there is a...

  • Newbie
  • Hi everyone I need to reset my password as i can't access my account with the current one but my email address has changed. the old email address is not active any longer. As i can not access my ac...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • Login
  • 398 Views
  • 1 replies
  • 0 likes

LOST MY LIBRARY after re-downloading the app because downloaded songs weren't playing offline

spotify premium, USAiphone 8, iOS 12.3.1 I have songs and albums that have been downloaded on my iphone 6 for ages that always worked when I put my phone on airplane mode or turned my spotify to offline mode. But now after the 2019 update only about ...

  • Casual Listener
  • spotify premium, USA iphone 8, iOS 12.3.1   I have songs and albums that have been downloaded on my iphone 6 for ages that always worked  when I put my phone on airplane mode or tur...
  • maxkmoseley
  • Casual Listener
  • 704 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 704 Views
  • 1 replies
  • 0 likes

Forgot everything

PlanPremiumCountryThe Netherlands My Question or IssueI have a free account that is linked to my email and facebook. However, I also have a premium account but I forgot my password and to which email it is linked. I only use 1 email and I only receiv...

  • Visitor
  • Plan Premium Country The Netherlands     My Question or Issue I have  a free account that is linked to my email and facebook. However, I also have a premium account but I forgot...
  • Billy-J
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 450 Views
  • 1 replies
  • 0 likes

Cant log in after password reset

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemIOS 10 My Question or IssueI received an email this morning that I need to reset my password and I was signed out of my account. I reset my password, but I still can’t sign into my account. I ent...

  • Visitor
  • Plan Premium Country Canada Device iPhone 6s Operating System IOS 10   My Question or Issue I received an email this morning that I need to reset my password and I was signed out of my...
  • Billy-J
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Login
  • 330 Views
  • 1 replies
  • 0 likes

Can't connect to the account (Android)

Hi,I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out. The problem is, I would like to cancel my subscript...

  • Casual Listener
  • Hi, I was previously connected on a spotify account on my smartphone that wasn't mine. I bought Spotify Premium on that account (I will pay every month with an automatic payment) and then logged out...
  • Jose_M
  • Spotify Star
  • 335 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 335 Views
  • 1 replies
  • 1 likes

Will Deactivating Facebook Delete Spotify?

PlanPremium (Student)CountryUSADeviceMacbook Pro 2013Operating SystemMac Mojave My Question or IssueLong ago I created my Spotify account via Facebook because that used to be the only way you could access Spotfiy. Now, if I were to delete my Facebook...

  • Visitor
  • Plan Premium (Student) Country USA Device Macbook Pro 2013 Operating System Mac Mojave   My Question or Issue Long ago I created my Spotify account via Facebook because that used to be...
  • Billy-J
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Spotify stopped sending me emails about new releases from artists I follow

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 769 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 769 Views
  • 2 replies
  • 0 likes

**bleep** por boleto

Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja foi debitado da minha conta bancaria. Aguardo prov...

  • Newbie
  • Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja...
  • Bittencourt
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution How/Can I Verify my Personal or Music Label User Account

PlanPremium CountryUnited Kingdom DevicePC & Mac Book AIR & iPhone 7s Operating SystemIOS 12+, Windows My Question or IssueIs there away to Verify my Personal/Label User Account, I'm an Artist and My Artist Profile is Verifed but Is There away to Ver...

  • Regular
  • Plan Premium   Country United Kingdom    Device PC & Mac Book AIR & iPhone 7s   Operating System IOS 12+, Windows    My Question or Issue Is there a...
  • Shake-a-Hoof
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 502 Views
  • 1 replies
  • 0 likes

Linked playlist not updating since weeks (May 20th?)

PlanPremiumCountryEverywhere Device(All devices)Operating System(Android Pie, Windows 10) My Question or IssueI have a linked playlist from hype.m (hype machine). New favorites are usually added automatically to one of my playlists but it hasn't been...

  • Casual Listener
  • Plan Premium Country Everywhere   Device (All devices) Operating System (Android Pie, Windows 10)   My Question or Issue I have a linked playlist from hype.m (hype machine). New ...
  • leekslk
  • Casual Listener
  • 545 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 545 Views
  • 3 replies
  • 0 likes

Land ändern Premium

PlanPremiumCountryATMy Question or IssueIch wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine österreichische Kreditkarte ändern, was auch funktioniert, aber ...

  • Casual Listener
  • Plan Premium Country AT My Question or Issue Ich wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine öst...
  • zaphod_beeble
  • Casual Listener
  • 13798 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 13798 Views
  • 7 replies
  • 1 likes

Gutschein wurde nicht zugeschickt

Hallo zusammen, ich habe fuer meine Freundin ein Spotify Gutschein gekauft.Kauf wurde mit der Belegnr. registriert und mein Konto belastet (Kreditkarte). Leider hat meine wurde noch kein Code zugeschickt. (Ich habe keine Bestaetigung per Email bekom...

  • Newbie
  • Hallo zusammen,   ich habe fuer meine Freundin ein Spotify Gutschein gekauft. Kauf wurde mit der Belegnr. <snip removed order id> registriert und mein Konto belastet (Kreditkarte). Le...
  • songassistant
  • Composer
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Can I associate my Starbucks partner account with a new Spotify account?

I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find. Is it possible to disconnect my Starbucks partner ...

  • Newbie
  • I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find....
  • Luan
  • Spotify Star
  • 892 Views
  • 1 replies
  • 0 likes
  • 892 Views
  • 1 replies
  • 0 likes

Phone number showing to public on playlists

I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!

  • Newbie
  • I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!
  • DonteeWeaver
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

New family account merged with existing

Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created her a new account. But when she logs in with her em...

  • Newbie
  • Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created ...
  • OneByBoo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Account
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Adding playlist to Artist page

I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r But when I go to add, it doesn't recognise the link.

  • Visitor
  • I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r   But when I go to add, it doesn't recognise the link.
  • OneByBoo
  • Roadie
  • 571 Views
  • 1 replies
  • 0 likes
  • Account
  • 571 Views
  • 1 replies
  • 0 likes

How to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc.

Hi, can anyone help me?I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profile. And how do you have an Artist page on the Spotify...

  • Casual Listener
  • Hi, can anyone help me? I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profi...
  • songassistant
  • Composer
  • 1553 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1553 Views
  • 3 replies
  • 0 likes