Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81860 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657308 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738581 Views
18 replies
29 likes
I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am a member of the family account and not the manager. How can I change this?PlanFree/...
I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am a member of the family acc...
Community Legend
437 Views
2 replies
0 likes
Plan: FreeCountry: Germany Device: not relevantOperating System: not relevant My Question or IssueI recently moved from Ireland to Germany. However, I'm unable to use Spotify app as it detects different country. Unfortunately, the only countries I ca...
Plan: Free Country: Germany Device: not relevant Operating System: not relevant My Question or Issue I recently moved from Ireland to Germany. However, I'm unable to use Spotify ...
Spotify Star
356 Views
1 replies
0 likes
Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..
Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..
Community Legend
438 Views
1 replies
0 likes
Hi, I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "Jiehfeng" be seen, just the random letters/numbers for a user...
Hi, I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "J...
Regular
1887 Views
8 replies
0 likes
PlanPremium - StudentPremium - DuoCountryDenmark I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot see where I can close my account so we only have this duo membership...
Plan Premium - Student Premium - Duo Country Denmark I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot ...
Community Legend
837 Views
1 replies
0 likes
Hello, We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to. I just wonder if there is a way for me to make the songs I...
Hello, We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to...
Community Legend
779 Views
1 replies
0 likes
PlanFree/CountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueHi everyone,My spotify account changes my living country by itself... It changes my actual country (France) with Brazil, even if i have never been to brazil in my life !...
Plan Free/ Country France Device Laptop Operating System Windows 10 My Question or Issue Hi everyone, My spotify account changes my living country by itself... It changes my...
Community Legend
1557 Views
1 replies
1 likes
PlanPremiumCountry Device(iPhone Operating System(iOS 10, Windows 10,etc.) My Question or IssueI connect my facebook to spotify. And in doing so my spotify account now displays my name. However, spotify is displaying my chinese name, even though my f...
Plan Premium Country Device (iPhone 😎 Operating System (iOS 10, Windows 10,etc.) My Question or Issue I connect my facebook to spotify. And in doing so my spotify account now...
Regular
2577 Views
7 replies
0 likes
I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time). Yesterday, I was logged out of my Spotify account on my phone and could not log back in. Tried via the email link - always expire...
I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time). Yesterday, I was logged out of my Spotify account on my phone and cou...
Casual Listener
921 Views
3 replies
1 likes
I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my mobile number or find out the email with it?Thanks ...
I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my ...
Community Legend
668 Views
1 replies
0 likes
I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included playlists that I have never listened to. I went int...
I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included ...
Spotify Star
1027 Views
3 replies
1 likes
PlanPremiumCountryitalia Deviceiphone 7 My Question or IssueQuando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella mia libreria.nei brani recenti ci sono brani che non ho mai ascoltato. ho già dissociato tutti...
Plan Premium Country italia Device iphone 7 My Question or Issue Quando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella m...
Community Legend
526 Views
1 replies
0 likes
For some time now I have had multiple issues with my profile especially regarding connecting other services such as Facebook or Shazam/Soundhound to my account.I believe the reason to this is that I somehow was allowed to create a username that conta...
For some time now I have had multiple issues with my profile especially regarding connecting other services such as Facebook or Shazam/Soundhound to my account. I believe the reason to this is that ...
Spotify Star
869 Views
1 replies
0 likes
PlanFreeCountrySpainDeviceiPhone 8 My Question or IssueHello, I created my account when I was living in the States. I moved back to Spain, and I can't login anymore to my account. It says that you can only use it abroad for 14 days.I read some FAQ an...
Plan Free Country Spain Device iPhone 8 My Question or Issue Hello, I created my account when I was living in the States. I moved back to Spain, and I can't login anymore to m...
Casual Listener
1125 Views
2 replies
0 likes
HiI have a little problem. The discover weekly playlist has an old image that I hate. I have read somewhere else that if you disconnect facebook from your spotify account the image goes away, my problem though is that my facebook account has been del...
Hi I have a little problem. The discover weekly playlist has an old image that I hate. I have read somewhere else that if you disconnect facebook from your spotify account the image goes away, my pr...
Community Legend
698 Views
1 replies
0 likes
Hi all, I'm a Brazilian living in Spain. I have a Spotify Premiun. In my account, the country is ES. That is fine, because I live here and the payment should be done here. But I'd like to have the playlists suggestions from my previous country. The c...
Hi all, I'm a Brazilian living in Spain. I have a Spotify Premiun. In my account, the country is ES. That is fine, because I live here and the payment should be done here. But I'd lik...
Spotify Legend
1210 Views
3 replies
0 likes
question:J'ai créé une playlist et je l'ai chercher sur le compte d'un ami et je ne la voit pas alors que je l'ai mis en publique . Comment faire pour que tous le monde peut voir la playlist en mettant le nom de ma playlist?merci d'avance . Free/grat...
question: J'ai créé une playlist et je l'ai chercher sur le compte d'un ami et je ne la voit pas alors que je l'ai mis en publique . Comment faire pour que tous le monde peut voir la playlist en met...
Spotify Star
1927 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to Spotify." I have the "Display Spotify as your status" turned on as well. ...
Plan Premium Country United States Operating System Windows 10 My Question or Issue When I attempt to link my spotify and discord accounts, it says "Connected your Discord Account to S...
Visitor
4244 Views
2 replies
0 likes
I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?
I tried to create a new spotify account with my new email and a message appeared saying there was already an account with that email. What should I do?
Visitor
30498 Views
11 replies
2 likes
PlanPremium/FamilyCountryAustraliaDeviceiPhone XS/ Windows10 laptopOperating SystemiOS 12.4, Windows 10 My Question or IssueI want to change my Spotify email.I signed up via facebook years ago and today just realised how to unlink the accounts (added...
Plan Premium/Family Country Australia Device iPhone XS/ Windows10 laptop Operating System iOS 12.4, Windows 10 My Question or Issue I want to change my Spotify email. I signed up vi...
Not applicable
2022 Views
3 replies
0 likes
