Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium too so very frustrating. Can someone just please clear it up so I can use the service that I pay for. Thanks, Luke Sort it because
Hi Meredith. Yes, all of my tracks are greyed out. The titles of the playlists and albums are still there but it says 'no tracks' next to it. When I click on a playlist, there are tracks there, but all greyed out. Then of I click on a track it says 'spotify premium is required for on demand streaming. It's free to stream on desktop.' ... But I was on premium, I don't know why it's saying that. I don't use spotify on a desktop either, I just use it on my iPhone so that's all I need to rectify..
2. The country set in your Spotify account profile must match the country where your card is registered. If you intend to use a payment method in another country, you can make this selection on your Subscription page (We can only accept payment from our launch countries).
3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).
4. Your card must be open to be used for foreign purchases.
5. There are some banks that require other security authentifications, the most common one being 3DSecure.