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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14620 Views

7 replies

11 likes

Security
  • 14620 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

551624 Views

991 replies

115 likes

Account
  • 551624 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

130918 Views

74 replies

12 likes

Account
Login
Premium
  • 130918 Views
  • 74 replies
  • 12 likes

Recover Playlist

I just deleted my playlist by accident. Can someone recover for me please? Thanks!

Newbie

I just deleted my playlist by accident. Can someone recover for me please?   Thanks!

Taylor

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Spotify blocked my premium account

Hi there, I have a Spotify premium accounbt subscruped with my dutch Hi telephone subscription. Altough, Spotify blocked my account. I am traveling at the moment so I need my Spotify on my phone, does anyone got an explaration for kicking me out of t...

Newbie

Hi there,   I have a Spotify premium accounbt subscruped with my dutch Hi telephone subscription. Altough, Spotify blocked my account.   I am traveling at the moment so I need my ...

Taylor

Community Legend

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Charged Three Times for Premium

I was charge three times for renewing my premium subscription this morning. I'm wondering how long it will be before I will get a refund.

Newbie

I was charge three times for renewing my premium subscription this morning. I'm wondering how long it will be before I will get a refund.

user-removed

Not applicable

912 Views

2 replies

0 likes

  • 912 Views
  • 2 replies
  • 0 likes

I want to cancel a payment/get a refund

I went to purchase a month of premium subscription, and at checkout it selected an old paypal I don't want to be billed anymore instead of allowing me to enter a new form of payment. I don't want my paypal billed, and I need to cancel this and have i...

Newbie

I went to purchase a month of premium subscription, and at checkout it selected an old paypal I don't want to be billed anymore instead of allowing me to enter a new form of payment.  I don't wa...

Taylor

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

cant login

cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i pay this service for why would i want to login thr...

Newbie

cant login to to spotify as is says in using my facebook account details and i have to change the setting through facebook...........done that still wont let me log in through spotify which is whom i...

Taylor

Community Legend

1220 Views

1 replies

0 likes

  • 1220 Views
  • 1 replies
  • 0 likes

I WANT MY MONEY BACK!!!!!!!!!!!

MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!

Music Fan

MY PREMIUM SPOTIFY ISN'T WORKING ON MY STUPID IPHONE 5 AND THEY BETTER NOT CHARGE ME AGAIN IF I'M NOT GONNA GET WHAT I PAID FOR. STUPID TECHNOLOGY!!!!!!!!!!!!!!!

Tinamalaty

Music Fan

543 Views

4 replies

0 likes

  • 543 Views
  • 4 replies
  • 0 likes

Premium account not working on iPhone 5

I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.

Music Fan

I just paid and my phone is saying I need to upgrade to premium and I already checked my bank account and I was charged.

Peter__

Community Legend

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

friends

Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please?

Newbie

Hello, i just got Spotify through my facebook, and i want to follow my friends on spotify but i dont know how to do it.. any help please? 

Peter__

Community Legend

598 Views

5 replies

0 likes

  • 598 Views
  • 5 replies
  • 0 likes

Solved!! Yeah no.. On premium "In use somewhere else"

FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was wrong, I cant use spotify at all untill this issue ...

Regular

FIrst of all, I live alone. I started using spotify as a replacement for simply torrenting the music and keeping it all on seperate places and i saw this as a way to do my music legally. Seems i was ...

juliusorn

Regular

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Premium on phone not working

I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and password but it keeps telling me to buy premium.

Newbie

I bought premium, and i went online set a password for my device (didnt get to set a username wish i could have made it cjrwcjr) but i set the password logged into my phone using the username and pas...

Taylor

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Someone Created a Spotify Account with My Email Address...

The account I'm logged into right now apparently had a free 2 day trial that expired... The issue is, I never signed up for said account... I have not recieed any confirmation emails of the accounts creation (only an email indicating the expiration)....

Newbie

The account I'm logged into right now apparently had a free 2 day trial that expired...   The issue is, I never signed up for said account...   I have not recieed any confirmation e...

user-removed

Not applicable

3566 Views

3 replies

0 likes

  • 3566 Views
  • 3 replies
  • 0 likes

It wont let me make a Spotify with my new email address

Hi, I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset password it says that the email is already associated with an account. This ...

Newbie

Hi,     I want to make a new Spotify as my old one is connected with my old email from Facebook however when I try to make one it says my email is in use but when I try to reset passw...

Taylor

Community Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Don't remember password to spotify, either my e-mail password

As the title says...In what way can I get I back? Can you maybe bind my spotify account to my new e-mail so I can change password?I can't log in to my old e-mail cause I don't remember the password. Would be nice with some help, really like spotify a...

Casual Listener

As the title says... In what way can I get I back?  Can you maybe bind my spotify account to my new e-mail so I can change password? I can't log in to my old e-mail cause I don't remember the...

Cronix

Casual Listener

1530 Views

3 replies

0 likes

  • 1530 Views
  • 3 replies
  • 0 likes

Other user allowed to register with my mail address

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify account using "firstnamelastname@gmail.com" (a [.] is th...

Casual Listener

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify accou...

meahtenoha

Spotify

618 Views

4 replies

0 likes

  • 618 Views
  • 4 replies
  • 0 likes

Solved!! Saw this question posted before but the solutions didn't help..

I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering if I'm doing something wrong here? I also sent it ...

Casual Listener

I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering...

Sam

Spotify

827 Views

6 replies

0 likes

  • 827 Views
  • 6 replies
  • 0 likes

Same old problem

Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium too so very frustrating. Can someone just please c...

Casual Listener

Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium...

Sam

Spotify

1689 Views

6 replies

1 likes

  • 1689 Views
  • 6 replies
  • 1 likes

Solved!! how to unsubscribe and stop paying for spotify?

Hello. After sending this question to Spotify and not getting any answers twice i try it here. I started paying for Spotify since February, 49 swedish krons, and it draws from my bank account every month. Now i am no intressted in it. So what should ...

Casual Listener

Hello.   After sending this question to Spotify and not getting any answers twice i try it here.   I started paying for Spotify since February, 49 swedish krons, and it draws from my ba...

user-removed

Not applicable

3058 Views

3 replies

0 likes

  • 3058 Views
  • 3 replies
  • 0 likes

Use paypal without Creditcard

Dear spotifty users, I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number.I thought the thing about Paypal is paying online without using a Credit card? Is it not possible to buy spotify wi...

Casual Listener

Dear spotifty users,   I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number. I thought the thing about Paypal is paying online wit...

Peter__

Community Legend

1666 Views

3 replies

0 likes

  • 1666 Views
  • 3 replies
  • 0 likes

re install a deleted playlist

Hi, None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possible for you to re install the playlist that was titled Lee Pla...

Regular

Hi,   None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possibl...

Peter__

Community Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes