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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14787 Views

7 replies

11 likes

Security
  • 14787 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553623 Views

991 replies

116 likes

Account
  • 553623 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131165 Views

74 replies

12 likes

Account
Login
Premium
  • 131165 Views
  • 74 replies
  • 12 likes

Don't remember password to spotify, either my e-mail password

As the title says...In what way can I get I back? Can you maybe bind my spotify account to my new e-mail so I can change password?I can't log in to my old e-mail cause I don't remember the password. Would be nice with some help, really like spotify a...

Casual Listener

As the title says... In what way can I get I back?  Can you maybe bind my spotify account to my new e-mail so I can change password? I can't log in to my old e-mail cause I don't remember the...

Cronix

Casual Listener

1530 Views

3 replies

0 likes

  • 1530 Views
  • 3 replies
  • 0 likes

Other user allowed to register with my mail address

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify account using "firstnamelastname@gmail.com" (a [.] is th...

Casual Listener

I don't want to reveal my e-mail address in public, but let's say it's "firstname.lastname@gmail.com". I've used this to register my Spotify account. Now another user has registered his Spotify accou...

meahtenoha

Spotify

619 Views

4 replies

0 likes

  • 619 Views
  • 4 replies
  • 0 likes

Solved!! Saw this question posted before but the solutions didn't help..

I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering if I'm doing something wrong here? I also sent it ...

Casual Listener

I was going through the Preferences tab and clicked 'disconnect from facebook" and all my playlist, subscribers, and what have you disappeared. I tried logging back in and it's to no avail. Wondering...

Sam

Spotify

827 Views

6 replies

0 likes

  • 827 Views
  • 6 replies
  • 0 likes

Same old problem

Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium too so very frustrating. Can someone just please c...

Casual Listener

Please can someone at spotify sort this out for me. I haven't been able to play any of my music for ages now and have been trying all of the logging in and out of Facebook and spotify. I'm on premium...

Sam

Spotify

1694 Views

6 replies

1 likes

  • 1694 Views
  • 6 replies
  • 1 likes

Solved!! how to unsubscribe and stop paying for spotify?

Hello. After sending this question to Spotify and not getting any answers twice i try it here. I started paying for Spotify since February, 49 swedish krons, and it draws from my bank account every month. Now i am no intressted in it. So what should ...

Casual Listener

Hello.   After sending this question to Spotify and not getting any answers twice i try it here.   I started paying for Spotify since February, 49 swedish krons, and it draws from my ba...

user-removed

Not applicable

3060 Views

3 replies

0 likes

  • 3060 Views
  • 3 replies
  • 0 likes

Use paypal without Creditcard

Dear spotifty users, I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number.I thought the thing about Paypal is paying online without using a Credit card? Is it not possible to buy spotify wi...

Casual Listener

Dear spotifty users,   I'm wanting to buy Spotify premium with paypal, but it's always telling me I need to give up a Credit card number. I thought the thing about Paypal is paying online wit...

Peter__

Community Legend

1670 Views

3 replies

0 likes

  • 1670 Views
  • 3 replies
  • 0 likes

re install a deleted playlist

Hi, None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possible for you to re install the playlist that was titled Lee Pla...

Regular

Hi,   None of my offline playlists were syncing so I deleted the app on my iphone and re installed it. I also deleted alot of my playlists as I thought that I had too many. Would it be possibl...

Peter__

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Accidentally deleted a playlist

I deleted my playlist titled "Jammin" I was wondering if there's any way to retrieve it?

Newbie

I deleted my playlist titled "Jammin" I was wondering if there's any way to retrieve it?

Peter__

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

spotify account is offline when it should not be

It is not set to offline mode. I have logged off, logged on, and for a few weeks now when I turn on my Spotify, my playlists, which should already be synced, start syncing again. WHY? I HAVE A PREMIUM ACCOUNT that I PAY FOR, MONTHLY. Now my account i...

Casual Listener

It is not set to offline mode. I have logged off, logged on, and for a few weeks now when I turn on my Spotify, my playlists, which should already be synced, start syncing again. WHY? I HAVE A PREMIU...

Peter__

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! I'm being double charged

I even downgraded to the free version, but I get charged every month. How do i get spotify to stop charging me?

Casual Listener

I even downgraded to the free version, but I get charged every month.  How do i get spotify to stop charging me?

davidbyrd11

Casual Listener

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Spotify immediately logging on whether i want it to or not

As soon as i open my computer spotify logs on and i have to wait until it has logged on completely before i can do anything else. I don't want to log on to spotify unless i choose to. How do i stop it immediately logging on when i turn on???? This st...

Newbie

As soon as i open my computer spotify logs on and i have to wait until it has logged on completely before i can do anything else. I don't want to log on to spotify unless i choose to. How do i stop i...

Peter__

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

HELP: I removed all the songs from Favourites thus deleting that playlist content

Help! I deleted by accident my Favorites playlist content: now it is empty, and it seems I cannot undo my action again. How can I go back and see all my songs back in that playlist again?Hope someone can help!! thanks!

Newbie

Help! I deleted by accident my Favorites playlist content: now it is empty, and it seems I cannot undo my action again. How can I go back and see all my songs back in that playlist again? Hope someo...

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Why is the limit to offline devices

Why do you limit the offline devices, I have 2 pc, 2 mobile phones, 1 tablet and one Ipod touch, and I would very much like to be able to have offline mode on all of them. Hope to get an answer to this. Kind regards.

Newbie

Why do you limit the offline devices, I have 2 pc, 2 mobile phones, 1 tablet and one Ipod touch, and I would very much like to be able to have offline mode on all of them. Hope to get an answer to th...

Peter__

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Paying Premium Customer

Having serious issues using a premium priced service. Repeated login and sign up difficulties. It is quikly becoming more hassle than its worth and will not pay a dime if it is not resolved ASAP. You're charging twice as much as Xbox live, there is n...

Regular

Having serious issues using a premium priced service. Repeated login and sign up difficulties. It is quikly becoming more hassle than its worth and will not pay a dime if it is not resolved ASAP. You...

Peter__

Community Legend

461 Views

10 replies

0 likes

  • 461 Views
  • 10 replies
  • 0 likes

Please help me delete my account!

I closed my account and it said it had already charged my bank so I could use it till April 19th. Well my bank recently got charged again for Spotify. I log in in my computer and it says to get it like if I didn't have an account. I try it on my phon...

Casual Listener

I closed my account and it said it had already charged my bank so I could use it till April 19th. Well my bank recently got charged again for Spotify. I log in in my computer and it says to get it li...

Peter__

Community Legend

255 Views

3 replies

0 likes

  • 255 Views
  • 3 replies
  • 0 likes

30 day free trial only? Not free?

I've been using Spotify for free for a long time. Now, installed it on my new tablet and I only have it for a 30 day free trial? What changed?

Newbie

I've been using Spotify for free for a long time.  Now, installed it on my new tablet and I only have it for a 30 day free trial?  What changed?

Peter__

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

My account is compromised

The only way I can access my spotify account is if I login with facebook, someone changed the email address and password on my account. I need it reset back to MY email. Please any help would be greatly appreciated, thank you so much.

Casual Listener

The only way I can access my spotify account is if I login with facebook, someone changed the email address and password on my account. I need it reset back to MY email. Please any help would be grea...

Peter__

Community Legend

279 Views

3 replies

0 likes

  • 279 Views
  • 3 replies
  • 0 likes

Solved!! Premium subscription not working

I upgraded to Spotify premium 2 days ago. It is recognized on my account when I log into Spotify in my web browser, but fails to show in the application on my Mac, on my phone and in my pad. I sent a query yesterday asking for this to be rectified bu...

Newbie

  I upgraded to Spotify premium 2 days ago. It is recognized on my account when I log into Spotify in my web browser, but fails to show in the application on my Mac, on my phone and in my pad....

Peter__

Community Legend

1209 Views

18 replies

0 likes

  • 1209 Views
  • 18 replies
  • 0 likes

Is there any way to edit (not hide) the "I've been listening to:" section on my profile?

For some reason, my profile only lists me as listening to one artist- one that in no way represents my musics taste. What can I do???

Newbie

For some reason, my profile only lists me as listening to one artist- one that in no way represents my musics taste. What can I do???

Peter__

Community Legend

2252 Views

2 replies

0 likes

  • 2252 Views
  • 2 replies
  • 0 likes

Deleting facebook

Hi, first i want to say that i love spotify. I am a premium customer and i origianlly logged on through facebook. I am now deleting my facebook account forever. I understand i can no longer log into spotify using that account. However, i am trying to...

Newbie

Hi, first i want to say that i love spotify.  I am a premium customer and i origianlly logged on through facebook.  I am now deleting my facebook account forever.  I understand i can n...

Taylor

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes