Somehow I can't use my actual email for Spotify.

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Somehow I can't use my actual email for Spotify.

Alyssamc
Newbie
My Spotify account is linked with my Facebook, but the email Spotify has on file is incorrect. Therefore, I didnt receive an email that my trial was going to end. I got a new .99 cent premium trial in my actual email and tried to use it, but I still got charged 9.99. I fully intend on purchasing and keeping premium starting next month, but I can't afford 9.99 right now and I was already charged. Can I please cancel my subscription and get a refund for this month, seeing as how I haven't used it? Since there is a non existent email linked to my account, I have no way of knowing when or if anyone replies.
2 Replies

Re: Somehow I can't use my actual email for Spotify.

ItsJamesJ
Community Legend

Hi Alyssamc,
Probably best to contact @SpotifyCares on Twitter, as they can assist you further :)

 - James

Re: Somehow I can't use my actual email for Spotify.

Rock Star 24
Rock Star 24

@_ItsJamesJ wrote:

Hi Alyssamc,
Probably best to contact @SpotifyCares on Twitter, as they can assist you further :)

 - James


You can also contact Spotify Support by using one of the following contact methods:

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/?ref=CR
Contact form: https://support.spotify.com/contact-spotify-support/?contact

MaximRock Star 24
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