Someone else is using my Spotify account

[staralfur11]

Hi there,

I've used my Spotify on a few laptops that haven't been my own, but have always signed out (to my knowledge). Lately, I've had my sessions paused due to signing in elsewhere, and have noticed random starred tracks in my account. I've just changed my password, but is there anything you can do to help?

Thanks,

S

[pltnmblz]

Thank you Richard,

The case number I got in the first email was: 508194 . I responded with the paypal Billing agreement information that the representative asked me to provide several times now and have not heard back from anyone.

[Richard]

pltnmblz, I've followed this up for you. Check your inbox.

[shaunchande]

Hi There,

I need someone to reset my account as someone elsewhere appears to be using my accound. I have changed my password but it still doesnt work. I think I may have logged in on a friends Sonos system and they need to be kicked out! Would appreciate if you could help.

Thanks

Shaun

[meahtenoha]

Hi Shaunchande - I've just logged you out of all active sessions.

Just to be safe, I recommend changing your Spotify password and your personal email password one more time. Let us know if you get kicked off your account again.

[Treyman654]

Would you be able to log out all my sessions as well? I too am having this same problem and I reset my password already.

Thanks!

[Richard]

---

@Treyman654 wrote:

Would you be able to log out all my sessions as well? I too am having this same problem and I reset my password already.

Thanks!

---

Sure, done!

[user-removed]

Solved

[meahtenoha]

Hi leed20002001- Sure, that's all done for you. 

I'd also change your Spotify password and your personal email password one more time just be safe. 

[user-removed]

Thank you, ive done both 🙂

[jintimus]

Can you log out  all the active sessions for me too?

Just changed password, but i wanted to make sure.

And does this mean I have to re download all my music on my offline devices, phone and laptop?

[Sam]

Jintimus - I've just stopped all active sessions on your account, so you'll need to log in again. You shouldn't need to re download, no.

[MikeAssin]

Hi my spotify keeps saying someone else is using my account, I've changed the password but it hasn't helped! Can you stop it pausing??

[jintimus]

Hi Sam,

I actually did not need to log into anything.. I don't think you stopped all active sessions.

I didn't have relog into my phone nor my phone....

[Sam]

MikeAssin - No one appears to be online on your account at the minute, have you tried changing your password? You can do so here... https://www.spotify.com/account/profile/

Jintimus - Just tried to disconnect you again. Should work this time.

[fishfinder]

Hi,

Please disconnect all active connections for my account - I am having similar problems with users on my account.

I will then do a password reset,

Thanks

[meahtenoha]

Hi fishfinder - Currently no one else is logged into your account. I recommend changing your Spotify password (and personal email) just be to safe. 

[slowtoes]

Hi, I believe someone may unknowingly be logged into my account on another computer because playlists I didn't create are showing up in my sidebar. Please could you end any active sessions and I'll change my password?

Many thanks.

[Sam]

Slowtoes - Just disconnected all connections.

Regarding the playlists, Is it similar to this thread at all? http://community.spotify.com/t5/Desktop-Windows/Playlists-gets-added-without-me-doing-anything/td-p/...

[slowtoes]

Many thanks. I've replied to that post in case there's something else going on here.

[burks]

Hi. somebody else is using my  Premium account at the same time as me. 

culd you pleas kick all peopel on my account so that i can login and not worrie about the music beeing stopped?

I have tryd to reset my password. But no sucsses...